A Pea In the Pod

Because I am blind I asked for extra assistance looking for sizes in the nursing tops. Employees informed me that nursing tanks do not come in extra small so I bought sever small sizes. After a few months I found out they do come in extra small. I asked two different employees, just to be sure, what can be done about this and they informed me that I could exchange them. I brought the tanks back to exchange but the manager not only did not exchange them, she told that that her employees did not tell me that and after trying to explain what happened she simply just walked away.

Horrible customer service!!! I placed an order on a Sunday evening and noticed on my confirmation that the shipping address was incorrect. I sent an email within 5 minutes of the confirmation and called the next day — the first 2 calls, I was on hold for 14 and 16 minutes with no response; the 3^rd call, the person answered and then was cut off; the 4^th call, I spoke with an inexperienced, inept rep who mispronounced my name and street address and then fumbled around trying to track my order. Eric, the rep, called me back and told me that my order already went out and that there was nothing he could do for me, I asked if he could call UPS to reroute my order and he said there was nothing he could do; it’s not in their policy to help further once an order has shipped. I asked to speak to a supervisor and after putting me on hold, he said that one would call me back within 24 – 48 hours. I asked if I could wait but he refused and referred back to the 24 – 48 hour policy. In the time I spent with this rep, he could have called UPS to reroute my order!!! A Peas in the Pod fashions itself to be the premier maternity store catering to high end customers and even celebrities. If I were a celebrity, would they have picked up the phone to take care of my order? Maybe not but either way, it’s BAD customer service!!!