Robert Wood Johnson University Hospital

Dear RWJ team,
There is nothing else I would rather do than to take time out of my day and write this to you all. Today my mother had surgery. We were in same day surgery on the 2^nd floor. From the moment we walked into the main entrance the reps energy and unbelievable willingness to help and make sure we were taken care of was by far the best experience I have ever had. My mother had a stroke 9 years ago so she is paralyzed on the left side of her body, bounding her to a wheelchair. So I credit myself in writing this review to this wonderful medical team because if anyone knows hospitals, it is me. When we arrived to our floor everyone from the nurses, anesthesiologist, doctor, (Dr. Lin), aides, staff, even the waiting room representative were all so memorable because of their kindness and eagerness to make sure my mother was taken care of but most importantly that I was aware of every step in her process. Finally, upon being discharged, what amazed me the most was that we were thanked for choosing to come to this hospital. I cannot thank you all enough for everything you did today. I will forever remember every face and smile, but most importantly, I will never forget the way my mother was treated. And I couldn’t have asked for anything better. THANK YOU.

The worst hospital I have ever been to! With healthcare today it is astounding how they are still open. They only allow Children over 12 years old to visit family members? That’s insane. What if it was a patients last wishes. What if they were mothers or fathers? My mom was next to a patient that was confused and mooning in pain all day AND night. My mother never got any rest. She asked to switch rooms and complained to the nurse manager and she was never transferred. We arrived in the ER and the nurse took her vitals and never took her temperature!!! I had to remind her almost 2 hours later! Nursing 101!!!
Negatives. Small rooms, no family under 12 allowed, visiting hours were 11am to 8pm, greeted at the front desk by a woman who thought she was doing the door at a swanky NYC club, no radiologist on site to read your results (they out source it), overall terrible customer service.
Positives, due to the timing of my mothers incident We were the only ones in the ER so the turnaround on results And call bell response was impressive considering in other hospitals we would have still been in the waiting room, My mother lives close by so it was the closest hospital.
Overall, there are plenty of hospitals in nj, there is absolutely no reason to come to this one UNLESS it’s an emergency and you live 5 minutes away, as a nurse for 10 years I felt the competency of the staff was questionable. I did not feel safe leaving my mother here. My sister and I took turns staying with her. IF you must chose this hospital I suggest you have very good patience and medical knowledge, also if you’re loved one is critical try to transfer them to a trauma center like Hackensack or Newark Beth Israel as soon as they stabilize them.

Zero stars! I went in last night because my boyfriend slipped on ice, slammed his head on concrete and was unconscious for a few minutes. We waited in the waiting room for a long time. When he was finally brought in they lead us to the room and that was it. I asked for a pillow for him and a blanket and the tech said she couldn’t get that because she was too busy. She left the room and no one ever came back. We were there for a few hours and never even saw a nurse or doctor. Then an admissions girl comes in very rude. Asking for papers to be signed for the bill. A bill for sitting on a stretcher for hours and no care. When I finally asked who the nurse was she was sitting there doing nothing. I was obviously frustrated and said no one has seen him yet at all. She was very nasty from the start. Needless to say he signed out AMA and left. I would NEVER go back there. You’d die before a nurse even introduced herself. Horrible from start to finish. They should really train their employees correctly and hire people who want to help others.

My Father is a heart patient at Robert wood Johnson, he has been in and out of this hospital for the past few months, the staff gets to know each patient on a first name basis, I like the fact they are very attentive and make you feel comfortable and the food is not bad here unlike most hospitals..

local hospital… its local thats all i can say for it…

This is one of the best hospitals around. Let’s begin with the staff that is so attentive to the patients needs. The doctors are top notch, they are up to date on the latest procedures and techniques. My mom has been hospitalized twice in this hospital and both times received top notch care.