Pearle Vision

This place is absolutely horrible. I ordered my glasses on January 30^th, it is now March 3^rd, and I still have not received them. I was told that they would be in within seven business days, so once my quoted day came, I had still not heard anything and called. They then informed me that my frames had broken and that they were going to order new ones. A week passed, and again nothing so I called. I found out that they hadn’t even ordered my frames yet, and they said it would be yet another week until my glasses were ready. Another week passed, and again I had to call them. This time it turns out that my lenses had gotten scratched and it would be only a few days to get the new ones. Well I waited yet another week and had not received a call, so I called once more. This time something about the right lens «just didn’t look right» so they were going to reorder them. At this point, I was so pissed off that I said, «That’s fine, but I want a discount». Suddenly, that lens had no problems and I could pick up my glasses! I told them I still wanted a discount, and they said that they would get manager approval so that when I came in everything would be fine. So I went there to pick them up, and guess what they didn’t do… the woman I spoke with was beyond b****y, and said I would just have to come back when their manager was in. I told her to forget the discount, I want my money back… but of course, only Angela the manager can do that. This place clearly thought they could get away with just taking my money.