U-Haul

I attempted to rent a U-​Haul from this location for my move in August. I needed to be out of my current place on a Friday and couldn’t get into my new house until the next day. I made my reservation a few weeks ahead of time. Despite this, I only got a call TWO DAYS before my move letting my know that my reservation had been changed from Friday @5pm-Saturday @5pm to Friday am-​Saturday @8am. My reservation was changed by 12 hours because someone had already rented the available truck for the Saturday and I needed to have it back by the time the store opened on Saturday. This clearly would not work and I went back and forth with customer service at length. They were pretty unwilling to find a solution even when I said I’d drive up to 30 – 40 miles to pick up a truck. They also said that if they did find me a tuck that far away I would be responsible for the extra mileage. Really? After dealing with the Weymouth customer service and them crediting me $ 50 to my account (great-that’s exactly what I needed) I called customer service at headquarters as I couldn’t have been the first one this had happen to-there’s something inherently wrong with the system! The woman there I talked to was lovely, took down my information and information about the issue, said that they would transfer me back to Weymouth because they should be able to give me a smaller truck with a trailer as a solution and that someone from headquarters would contact me within 72 hours about my complaint. When transferred back to the Weymouth office I was hung up on and no one ever contacted me about my complaint. I ended up going with Budget in Braintree which, while more expensive, had available trucks and when I asked whether they would actually be there (unlike U-​Haul) couldn’t believe what had happened.
It was an absolutely ridiculous situation and U-​Haul does not understand how to properly treat their customer base.

The two guys that work here are two of the rudest people I have ever met, and that’s saying a lot! I made a reservation with U-​Haul, but was running errands and fell behind on time. I got there an hour and 10 minutes after the 1 o’clock reservation time, and they were immediately rude, shaking their heads, sighing, and not making eye contact. I asked what was going on, since they did not do or say anything for a few minutes.
I asked if he was shaking his head at me because I was late, and I apologized if that was the case. He ignored me for a moment, then laughed, and then said «you’re gonna wait.» I stood there for another 5 minutes hoping somebody would help me, and when I asked the second gentlemen, he gave me an attitude, looked up something on the computer, and told me that they only hold a reservation for an hour, so they gave my truck away already.
If that is indeed the policy, they should’ve called me when I was approaching that cut-​off time. They also could have told me that when I first arrived, instead of having me stand there wondering what was going on. I honestly believe that they would have stood there silent and let me wait indefinitely if I didn’t ask them what was going on. All in all, I am happy that it didn’t work out, since I’d much prefer to not give people like that my business.
I would have done 0 stars if that was an option.

I wish I could give zero stars. Bad for business rude and unprofessional. Ripped me off and once I complained I was over charged. Place is BAD. BEWARE!!!

I found the customer service of the folks actually at this gas station (K B R Inc, as opposed to central staff at U-​Haul) friendly. I had reserved a 20′ truck weeks in advance. On the day before the move, U-​Haul called me to confirm, but informed me the best they could do for me was a 14′ truck, despite the reservation.
When I went to pick up the truck, they saw that I had requested a dozen furniture pads. They didn’t have a dozen on hand, and told me that often U-Haul’s computers don’t match the actual inventory. They did have five, which they gave me and didn’t charge me.
So, the experience with U-​Haul in general was pretty bad. But I [lace all the blame on the central booking system. The two men at this garage were friendly, and really saved face on the whole U-​Haul experience.

Shame I can’t give them NO stars. This quite possibly has to be the worst customer service I’ve ever experienced. Long story short is that they accused me of keeping a rental truck for 9 days when we only had it 3 days — it was a long, never-​ending ordeal to get my money back, but I finally did through my credit card company. The manager at this location, Tracy, is completely incompetent and rude as is the pot head teenager they had working at the front desk when I was there. I could go on about my experience with corporate, but it would take too long. I’m so glad I got the satisfaction of a refund, even though they think I didn’t. I will NEVER rent from these fools again, nor will anyone else I told about them. Ryder gets my $$ now if we need a rental.

Horrible place. Got my breaks looked at when I rented a truck from here, 240 later my breaks are still screaming. They lost my break fluid cap and accused me of never having one… don’t go here!

Picked up a van Saturday 06/​23/​2012. Was told to return it with a full tank of gas.
Returned van at 12:45 on Sunday 06/​24/​2012 and filled it up at the gas station that owns the U-​Haul rental service. The customer service rep (who was rude to us from the get-​go) inspected the vehicle and then squeezed almost another gallon in to the tank (by pulling the nozzle slightly out of the gas tank. He requested my debit card again to pay for the extra gas. I argued that I shouldn’t have to pay for that gas as I had already filled it up. After a heated argument that I was not going to give him my debit card (I don’t trust these shady little gas stations with my card), I handed him $ 3.10 cash just to be done with it.
The rude behavior and sketchy business practice will prevent me from EVER renting there again!

Small update. We were moving again and ALL the UHauls in the area didn’t have any trucks available. I ran in here quick to find out if they had any available. The man behind the counter was actually NICE and said they didn’t… but he did let me know that the closest UHauls were in Hanover. So I’m upgrading to 2 stars.