Quirk Auto Body

My Jeep looks great — the body work that was done was very professional — my 2-​star rating is for lack of communication and courtesy. The stars I gave are for the Body Shop guys who fixed my car.
I dropped off my vehicle after having a visual appraisal done at a drive-​thru appraisal service (Angelo at Home & Auto Appraisal on Norwood Ave in Dorchester — 5 Stars) which came in at $ 2500+. There had to be a 2^nd appraisal when the hood could be opened in case it didn’t close again and that added a $ 1200+ supplement to the estimate.
I received no communication from the day I dropped off my vehicle until almost 2 weeks later when I asked if my vehicle would be ready to which I received a simple response that it just had to have an alignment and would be ready in 2 days — 2 days for an alignment while I was without my 4WD vehicle in this horrible Winter as a real estate agent who depends on a vehicle for a living.
Unfortunately, my insurance company withheld the $ 500 deductible from my initial payment until I could prove that the accident was not my fault by obtaining a video tape from the store parking lot where the accident occurred (which they should have done) and when it was determined that I was 0% at fault, my insurance company sent Quirk a $ 1700+ supplement by check which included the $ 500 deductible withheld owed to me.
Quirk never called me to tell me they were overpaid, someone in accounting called me from my insurance company today to tell me they had overpaid Quirk. After they called Quirk to tell them to issue a check refund to me for the overpayment, Danielle from Quirk called me and told me they could only issue a credit to my credit card since that’s how I paid. I told her I would call my insurance company then since the insurance company should have issued me a check and she changed her story and said she can issue me a check, but it will take 30 days. Quirk now has my credit card payment that I paid to pick up my car 10 days ago which is clear and the insurance company overpayment and I have to wait 30 days to be reimbursed for what is owed to me.
Very poor customer service, I paid Quirk for the Initial $ 2500+ in full even though I had only been sent $ 2000+ from my insurance company so they didn’t have to wait for their money and now they are making me wait for mine.
I only go there because my vehicle is leased from Quirk. I will be making a change when this Lease is up.

I had to have brake work done, and brought my vehicle to Quirk Automotive. I received prompt, courteous service and was told of progress each step of the. Thanks so much to Sean for all your professional help

I lease at Quirk, and come in with my fender bendered baby seeking an estimate.
First guy was great. I came too late for the body shop, so he gave me the information and location of the autobody shop (It was behind the main building). I come out the next day. Second guy was great, sending me where I needed to go. Third guy made want want to kick sand in someone’s face because they were disinterested, borderline insolent, and a flat out jerk. he wanted to send me back to the main selling building, something that I’d been told by the other people to no go to. The next Quirk Associate in the white shirt and young face pointed me back to the building where the guy had just sent me from. Going back, ready for a fight on my hands, he was occupied with someone else, so I go with the next associate, Jay.
Jay, you were most excellent. You were personable, relatable, easy to talk to, and you reassured me with the upcoming headache known as filing with my insurance company that things would work out well. Thanks Jay, you’re the reason I’m not soured on the whole Quirk After Care experience.

I am writing to pay a compliment to Danielle and the entire team at Quirk Auto Body. This week I had the unfortunate experience of having an expletive scratched deep into the hood of my car. Because there was body damage, I received a quote of 600.00, which was (unfortunately) a fair price.
However, not wanting to pay that kind of cash OR drive around with that on my hood, I stopped by Quirk before work. Danielle could not have been nicer and more understanding. On the mechanic’s advice, they used the buffer on it, and it actually looks brand new.
What is even better is they did this for me free of charge. It really turned a terrible week into a great one.