Monro Muffler Brake & Service

Adams Street, Milton/​Quincy: I did a google search for oil changes. Monro had a coupon $ 19.95 for oil change, tire rotation, AND FREE WINDSHIELD WIPERS! Since I needed them, this was a «no-​Brainer». When I’m at the counter, the owner says, «We don’t have any windshield wipers.» (Not — I’ll call you when they come in, etc. — JUst NO.) He then says that the $ 19.95 does not include rags, taxes, etc. and the charge for the oil-​change by itself would be $ 27. Good-​Bye!

Liars. Thieves. Scam Artists. They stripped the screw on my oil pan and tried to blame it on the last person who changed my oil (the funny part is that they were the last people to change my oil). They then tried to say the tiny crack in my muffler (I was already aware of) meant that I needed my whole exhaust system replaced. And guess what that would cost…600 bucks… shocking! My car isn’t loud or leaking oil and I already got the crack priced… around 125 total at an actual mechanic not these hacks at Monroe who told me it was a 600 dollar fix.
I really could go on. I watched the dude who changed my oil dissapear with the manager to explain how he broke the oil pan and then watched the manager lie directly to my face. And try to blame in on someone else. THIS PLACE IS A JOKE. LADIES BEWARE… THEY THINK YER A DUM DUM.

Jose was a straght shooter no nonsense about my car showed my my tire issue and was cheaper than Sullivan so i bought the 4 tires average tire buy three get one FREE!!! WOW no gimmicks thank you for your honesty Jose

So i’m working and called in to see how long it would take and the guy who answered was really rude. Was going to change tires, and oil! Now I will take my truck elsewhere.

Stopped in here a few months back when another shop couldn’t fit me in on a Saturday. The kid at the counter was obnoxious and condescending to every person who walked in while I sat for a half hour waiting to even talk to him. I ended up leaving and went to Midas the following Monday. If this place treats their customers like what I witnessed that day I dont know how theyre even in business. The idiot kid literally yelled at half the people in the shop and seemed too busy hanging with his buddy in the empty service bay than helping the people who actually allow him to have a job.
Dont waste your time here. Go to Midas around the corner.

I couldn’t be more frustrated with the customer service I got from this shop. The manager tried his best to be friendly and helpful, but in the end, he didn’t do the job right and wouldn’t take that extra step to make sure his customer was treated fairly.
Here’s the story: my check engine light came on, and I noticed that the engine was sputtering every time I tried to accelerate. I went to an auto parts shop, and they used their scanner to check the error code for me for free. (Most auto parts stores will do this for you for free.) I found out that one of my cylinders was mis-​firing, which generally indicates a problem with spark plugs. Now, I don’t like changing spark plugs much, since the plugs in my engine are a little tough to get at. I went to this Monro to have them quote me, and they said that it would cost $ 50 just to give it a thorough diagnosis. I figured having someone good take a real look at my engine would be worth it, so I agreed. At least, if I needed work done, they would count the $ 50 toward that work if I let them do the job.
Now, at Monro, they checked the error code (which I had already done), checked the oil, and put the car up on the lift and looked under it for leaks. Wow, I expected something a little more thorough than that. You know, like look at the wires or spark plugs, compression test, etc… After 5 minutes, the manager comes back and tells me that I have a cylinder mis-​fire, and that the pattern of leaks looks like something major is wrong — a head gasket leak. I told him that all I really wanted was the spark plugs replaced, and he tried to sell me on a complete tune-​up for $ 450. (Spark plugs, wires, and fuel system clean-​out.) I told him again that all I wanted was spark plugs, and he quoted $ 225 for just that. Insane. He said he could work with me on price, and dropped his price to $ 175. Still way too much. Any decent mechanic could do the job in half an hour with $ 20 worth of parts. I got out of there fast and paid the $ 50 for his «thorough diagnosis».
A couple days later, I went down to the auto parts shop and got my own spark plugs for $ 10 total. I took 20 minutes and got two of the spark plugs replaced. Within a day, the engine light went out and the engine was back to its normal self. Problem solved! I went back to Monro to see if there was anything they could do to explain why their diagnosis was so out of line with my solution. The manager said that his recommended solution was «more likely» to fix my problem, and that he did quote me for the spark plugs, although that was less likely to fix the problem. I asked for my money back, which he wouldn’t do. I asked for him to replace the other two spark plugs for me, and he said it would cost another $ 150. Insane. I thanked him for his time, I left, and I’m at least going to leave this honest review of their service.
Never again, Monro. It is so easy to do right by the customer, but sooner or later treating customers unfairly will come back to haunt you. Avoid this place for auto service.

This review is exactly one star too high. Made an appointment for an oil change — and 20 mins after my appointment time, they took my car. Over an hour later (!!) my car was finished… Have never had an oil change take that long and even though the deal came with a free tire rotation, I declined because I had plans and the appointment had already taken longer than I’d expected.
When it came time to pay for the «$ 21.95 special» the total came to $ 29.95 with «taxes and fees». When I questioned this hike, the service guy have some convoluted response and showed me they changed for the oil filter and parts separate from the service. Shouldn’t that be included?
Lesson learned. I will never step foot in this business again.

My girlfriend needed new brake pads put on her car and I called Midas, Sullivan and then Monro for quotes. Monro said they will meet or beat any quote from anybody, but wouldn’t actually give me a quote until I came in. I was a little hesitant at first, but went ahead and made an appointment. I came in at my appointment time, and the manager, Mat, was expecting me and ready to go. He quoted me far below the competitors and Monro also offers «lifetime brakes» for the duration you own your car. (Free pads and labor if you need new pads within the first year of getting new pads, and free pads but you pay for labor after the 1^st year. Valid at all locations.)
Mat said you typically get new rotors when you get new pads, explained why, and what the quote would be, but said if the rotors look good, then no need to replace. After checking out the car, Mat said the rotors looked good, so he’ll just do the pads (yay, saved $ 150!) and will take about 30 mins. I decided to wait around and the car was done on time and the final price was exactly what I was quoted.
Overall, great experience for the first time going there. They really want to earn and keep your business and will meet or beat anyone’s quote. Will go back the next time the car needs service!

After getting the run-​around at Midas, and an awful customer service experience at Meineke, coming to Monro was a much-​needed breath of fresh air. These guys were straightfoward and honest from the start, only fixed what needed to be done, and were polite and respectful. They really went out of their way to give me a good price, and to make me comfortable and happy. I will be back, definitely.

hmmm… hahaha oh where to begin… this won’t be a horrible review b/​c my experience wasn’t horrible there but just ummm strange?
headed back to long island last week after pickin up the last of my things at my old house in quincy and i kinda pissed one of my roomates off with a last «hooray, u suck» move on him… so needless to say i wanted to get outta dodge quick… i’m one amazing mile away from that god forsaken place when my brake pedal decides to go straight to the floor at a red light…“yaaaaaay” i said, as i wondered if i could continue my drive to long island with no brakes… well
i had a dude friend come look at the car and put brake fluid in and realized i had what he said was a hole the size of china in the back brake hose… so i called my mommy crying as every independent 28year old did and she began googling places that could work on the car…
CLOSED, CLOSED, CLOSED… every place was closed. so went to monro across the street at 6:50pm and asked ralph if he could fix the car… he said no cause they were closing and at first i was pissed but i was reeeaaal emotional about not gettin the hell outta quincy. K, so my friend picked my ass up and had me stay at her place in worcester and then brought me back to monro the next day as it was the closest place to where i parked the car…
ralph the next day told me he had to order a hose and the car would be done at 5pm… so i returned at 5pm and ricky the mechanic who incidently is very handsome and soft spoken told me they got the wrong hose from the distributor and it may not get done that night… so needless to say i started to freekin tweek and started askin questions if the distrubutor could compensate me somehow if i had to spend the night in a hotel or somethin and if ordering a new part would cost me money… ralphs response to my questions was…“your odd”…hahaha i had never had someone whom i was paying for a service insult me with name calling… i’m sorry ralph but i’m an idiot chick when it comes to cars and these are all questions i would have asked my father had he NOT DIED THREE MONTHS EARLIER… whatever,
the dudes were nice and all but i didn’t appreciate the runaround and could have done without the name calling… hahaha…although i think its halarious now…

yeah, so the last few months have been absolutely awful with these guys. repeated trips back for brake issues and noises and i ended up having my shocks replaced unnecessarily… there is sooooo much more to this story but the bottom line is that i ended up going BACK to my mechanic in CT and had THEM address a problem that had repeatedly been «addressed» by Monro but actually wasnt dealt with at all, and I have spent several hundred dollars and multiple wasted days with the guys at Monro, all for nothing, it seems.
the thing that gets to me the most is that i really, really liked these guys. i found the manager to be pleasant, courteous, seemingly knowledgeable, and generally an okay guy. someone i trusted my car with. his techs all seemed pleasant and okay too, although after reading about a stolen iPod i wonder if maybe i am just a sucker for a smile.
so they fixed my brakes, and maybe they replaced my shocks correctly — but if my mechanic back home was able to figure the problem out in under two hours, with just a verbal description and a 5 minute test-​drive, then putting the car on a lift… clearly these guys have a great deal of trouble listening to their customer and thinking outside of the box. probably theyre okay for a routine oil change, but i dont think i’d trust them to do anything else. and that’s a bummer, because like i said, i really liked these folks as people.
i wont be going back.

had my vehicle’s brakes looked at on spur of the moment. got great education on brake systems and the different types used. manager very informative and honest.