Gentle Dental

Nobody likes the dentist! Nobody. I hadn’t been in years because of a very painful experience. But, a toothache started and I needed to have it looked at. Every dentist I called was too busy, or wasn’t accepting new patients. I was very hesitant on coming here, but they were the only ones who could see me right away.
These people are super super nice. Made me feel comfortable, and put my fears at ease. Yes, I needed a root canal and some cavities filled. Yes it isn’t cheap. Yes it sucks. But the staff at gentle dental are very professional and always make me feel welcome when I walked in. The problem with Unilocal is people don’t get their way, and feel they’re getting ripped off so they need to piss and moan and then write a TERRIBLE review to make themselves feel better. It’s total cucka
If you need a dentist, please give them a shot. They are actually pretty fantastic.

One of the most comfortable dentist I’ve been to… very kind and personable! I’d recommend them to anyone!

I’m very satisfied with my service at Gentle Dental and I frequently recommend this location to my friends and family. Details:
About 2 years ago I was forced to switch dentists due to a change in insurance. Since Gentle Dental accepted my new insurance and was very conveniently located (right in Quincy Center with 2 big parking lots nearby), I tried there. I was coming from one of those 1-​dentist type offices that are typically more expensive, so I was nervous that I would not receive equal care here. That couldn’t be farther from the truth.
I had a ton of work I needed done, which I knew, and my previous dentist told me somewhere in the range of 3 – 5 cavities needed to be filled. It was estimated that each cavity would take 1 entire session at the old place, and when I got to Gentle Dental, they were able to fill them all in 1 or 2 sessions. My dentist, Jan Sapak, also spotted some incoming gum issues that my old dentist failed to notice, so he recommended me to the visiting periodontist, Norman Lee, who confirmed the issue. Dr. Lee took care of everything, as well as was available for several check ups to make sure everything progressed as it should. Dr. Sapak & Dr. Lee were able to get my teeth & gums healthy enough for my eventual goal of braces, in a very short amount of time compared to my previous dentist. I was also able to see the visiting Orthodontist, Dr. Liu, who was helpful and even recommended getting an additional opinion on her own advice before I went through with her suggestions. It was very convenient that all of these different doctors could treat me at this one location.
Amy does all of my cleanings and she is very friendly and quick! She’s very knowledgeable and can recommend during your cleanings if you need to see the general dentist before a scheduled visit. Linda and the front dest personnel are all very helpful, friendly, and will go out of their way to help you. When I changed health insurance coverage for the 2^nd time (MassHealth), they recommended where to go and where not to go (as they don’t accept MH). Now I have new coverage and I’m back again, as it’s really a very efficient office and the entire staff takes your end goals and works toward those, rather than toward theirs.

WHITE COLLAR SCAMMER
I went for regular checkup few months back. Everyone in the clinic did all nice talk and the main Dr. said they they have to do cleaning and I have to see a gum specialist too. I said okay, but he asked me to come someother day for cleaning. I said I can’t come, so they did the cleaning and in the middle of the cleaning Dr gave me a bill of charges and she said that she has to do rest of the cleaning some other day. What can you do???
I already paid around $ 350 after insurance deductions, I can’t argue. I went next day for the rest of the cleaning. They charged me another $ 200 (roughly). After going home, I realized that they do this to get extra co-​pay for second visit. It has been more than 2 months. They did give me any referral to gum specialist. Even I was not interested, so I went back to my old Dentist in Boston area and asked Gentle dental to send my records to him via email. They charged me $ 25 as processing fee to send email and to give me as print they asked me to come next day and they also charged some $ 4 as previous dues.
How on earth it costs $ 25 to send email? They charge ridiculous price but don’t accept American express.
Don’t go here, even without insurance I never paid $ 500 for cleaning. I think all the franchise business run in this model.

This was a horrible experience.
I went there for a cleaning, as I had just moved to the area and needed a new dentist. After giving me x-​rays the dentist came in and told me I had 4 cavities. He «showed» me them on the x-​rays by saying: «here is one, here is another, and another, and another. You can tell by the fact that there are triangles between the teeth». First off, I don’t know anything about dentistry or looking at an x-​ray but I’ll say this. I didn’t see these «triangles» that he had said were there. I also compared those 4 teeth to the rest of my teeth while he was talking, looking for differences, and couldn’t see any differences. He then looked in my mouth and said I needed 3 crowns because my fillings had cracked. I asked the dentist if he could just refill the cracked filling and he said «No, I have to put a crown in because if they tried refilling the tooth they’d have to cut too much tooth away and the tooth would be too weak.»
I thought to myself, there is NO WAY I need that much work done when my last cleaning was only 6 months ago and I brush twice a day and floss every two days.
I decided to call a Gentle Dental in the town in which I work to have them take a look at this. I wasn’t ready to just fork over $ 1500, after insurance, to this dentist! Luckily, the gentle dental at the other location was able to get my x-​rays from the Quincy location (even though the Quincy Gentle Dental took their sweet time sending them).
I went into the other location, had my cleaning, and met with the dentist. I never mentioned anything the previous dentist said because I wanted an «un-​biased opinion on my teeth and low and behold… not one cavity and not one filling that needed to be replaced with a crown. I decided to ask the dentist what would happen if my fillings started cracking, he said «oh, we’ll just put a new filling in, but you don’t have to worry about that yet.»
I’m not sure if the dentist in quincy was trying to pull a fast one on me since I had dental insurance or if he was just terrible at his job. But either way, I will NEVER go back to this location. $ 1500?! No, thanks. It’s a good thing I got a second opinion.

Love my dentists and front desk receptionists but have to take a business elsewhere because it’s very hard to make a suitable appointment here since the orthodontist is only available on Tuesday. Can’t be off work for ortho appointments.

October 2013 I had just moved to Quincy and decided it was time to get my teeth checked out. They were neglected about 9 years from not having insurance and not being able to afford dentistry work. Feeling embarrassed and scared of the unknown in my mouth I made an appointment here. I admit the name «Gentle Dental» sucked me in. I can not express the gratitude I have for everyone who has taken care of me these past 7 months starting with the front desk (Linda, Alex and Raquel) are friendly and always call to remind me of appointments, greet me as I come in and are willing to answer any questions in person, by phone or by email.
I knew I had an old root canal that was never capped and to no surprise another root canal that needed to be done. I sat nervously in the dentist chair hoping to God I was not going to be scolded or looked down upon. Dr. Sapak came in and introduced himself, wanted me to give him a quick run down of what my visit was for and before I knew it he had the chair back and eyes in my mouth and explained everything he saw. He was so kind and informative and just extremely respectful. I immediately knew I was in good hands and did not have to feel embarrassed. Xrays were done and the staff were on their way creating a treatment plan for me in the order they thought work should be done. The plan also included pricing estimates with and without insurance so there was never any surprises when it came to what I was paying for.
I needed: A root canal, 4 small cavities filled, a deep cleaning, all my wisdom teeth pulled and a cap for the old root canal I had done 9 years prior!
It took a few months but I am overjoyed I went here. I apologize I do not remember the Dr. who performed my root canal but he was an older man and was delightful. I felt nothing during the root canal, not even the novocaine being administered.
I do not want to forget to thank the dental assistants– (Leigh Ann and Ricardo, i believe) as they keep you comfy and most importantly that suction tool close by for all that darn water being used! =)
For my wisdom teeth, those of you who are terrified please read on… they have Dr. Hein come in on Thursdays for this procedure and she is a tiny doctor but does not play around! I was terrified to say the least to get 4 teeth pulled and I decided to go under anesthesia. She will discuss all your options for the most pleasant experience you can have. Her team that comes in with her were amazing, needless to say, I was knocked out and woke up with no dizziness or feeling of being sick. I was given clear instructions on how to heal properly and believe it or not. I had NO swelling or pain! NOTHING! Family and friends don’t believe me. I saw family members in so much pain and faces swollen but I truly had nothing, it was like I never went to the dentist. They prescribed an antibiotic, a higher Motrin (used it just in case) and Vicodin but did not need it. I highly recommend her and her staff!
As far as a cleaning, I had the best time getting to know Katie Wroblewski. She is delightful and is so gentle. I was most weary of the cleaning because lets face it, cleaning a mouth is a disgusting job and I haven’t had one in a LONG time. I apologized over in over for myself feeling gross and she assured me she loves what she does and actually enjoys getting a mouth cleaner. You can tell she takes pride in what she does and will not scold you but show you how to properly floss and brush. I can not wait for check ups now!
I highly recommend Gentle Dental of Quincy!

OMFG. I had an abscessed tooth, and these bastards *pulled the wrong tooth.* No satisfaction then or subsequently. I haven’t had any other services from them, so I couldn’t speak to them, but I wouldn’t trust these shysters with selecting a new toothbrush for me.
EDIT: In speaking to the owner’s comment, I stand by the «no satisfaction then.» I did come in to speak with the management once I realized, by the next day, that the wrong tooth had been pulled. I don’t necessarily blame the fellow who did the extraction (that was done quickly and with minimal fuss), who may well have been given bad information, but if the on-​site manager refused to discuss the matter with me then, and declined my request for my records, I rather doubt much will change, given that it’s been a couple years. I went to Dr. Elkadry’s office, and they pulled the *right* tooth, but I’m still down a tooth I would have otherwise had.

They were about 40 minutes late seeing me. They didn’t know why I was there which is concerning as I was having a massive molar extracted. So they had to call the other office and figure it out.
Once everything was situated the doc did a good job and was profession. They were good with my dental fears.
Alls well that ends well?

I come here every month because I have braces. BE AWARE THAT IT’S ONLY EVERY TUESDAY that they serve their patients with braces, so if you have a broken bracket, you have to wait a week to come back, VERY INCONVENIENT.
The place has green carpeting and a very out-​dated look, I definitely think they need some renovation and remodeling. The ladies at the front desk are relatively nice, ALTHOUGH, they’re always on their phones. or should I say iPhone! There are typically around 3 – 4 ladies working up at front, so you would think that you wouldn’t need to wait to speak to one of them or schedule an appointment — Wrong! Since they’re typically on their phones or joking/​socializing with one of their co-​walkers, they’re too busy to help out a customer, and one person (usually the one with curly short brown hair, slow soft voice) is stuck setting up all the appointments and checking people in.
The old orthodontist, Katz (I believe) recently retired, THANK GOD! He didn’t seem to care about his patient’s teeth AT ALL, he was doing his job just to do it, and spent little time with each patient. He is ALSO VERY ROUGH when putting bands around your teeth, etc. I bled a lot and I was in a lot of pain.
I’m very happy about the new orthodontist, Dr. Ping, she’s very sweet and patient, also shows a lot of care of each individual.
Be aware that each monthly visit, the head orthodontist will not be putting rubber ties around your teeth, rather ladies that work under them. I really don’t like many of them… as they seem to not know what they’re doing and are very ROUGH.
The only one that I do like and is very gentle «hence GENTLE Dental» has short blonde hair and is relatively tall.
I had oral surgery here as well. They said my insurance would cover 80%, so I had paid a fee of around $ 140 up front and that was it. They didn’t give me any written documentation of the fee bill or anything.
A little later, I was sent a bill that I owed them $ 140 and the total I had to pay was around $ 330!!! OUTRAGEOUS!
Little did I know that with the switch of the orthodontists, Katz retiring and Dr. Ping being hired, they CHARGED ME EXTRA $ 2000!!! I was appalled.
Originally, I was paying around $ 2000 (insurance covered some), and now I am supposed to pay around $ 4000 because of Dr. Ping wanting to take a look at my teeth again. NO ONE told me that there was an extra charge, I WAS NOT INFORMED! Be aware that EVERYTHING or everytime that someone looks at your teeth/​does something, YOU WILL BE CHARGED money!
So the lesson is, ALWAYS ALWAYS ALWAYS ask what the fee will be.

As much as most people dread going to the dentist, the lovely ladies at the front desk make it as enjoyable as it can possibly be. I have been here for several procedures including extractions, cleanings, and I am to be getting braces as well. No complaints what-​so-​ever. Great staff, clean facility, what more can you ask for?

I used to really like this place. my cleaning appointments used to be 45– 1hour but now they finished the job in 20 minutes! i dont think that counts as a job well done. Personnel is still friendly and appointment availability fair.

I’ve recently become a new patient at Gentle Dental.
One thing they do that I don’t understand is they spit new patient visits into 2 appointments, one for X-​rays and one for cleaning. But, they neglected to tell me this over the phone, so I was surprised when I showed up for my 1^st visit expecting to have a cleaning, only to be told I needed to schedule a 2^nd appointment. All the other dentists I’ve gone to have done X-​rays and cleaning at the same appointment. Luckily, I had a day off from work coming up the same week I had the 1^st appointment, so I was able to schedule the 2^nd appointment for my day off.
The service itself was fine and the staff was friendly. I have dental insurance, so the cost to me was nothing. I didn’t need any further work done, so I made an appointment for another cleaning in 6 months.
I recommended the office to my husband, who also needs a dentist, but he’s hesitating to make an appointment because of the weird 2 appointments for a first visit thing.

No pain. Great staff. Receptionist Diana is awesome.

Great establishment. The ladies at the front desk (especially Liz) are always pleasant and welcoming. The dentists and orthodontists there are very personable.

I have been coming to Gentle Dental in Quincy for 2 years now and highly recommend it. Dr Jan Sapak is an amazing dentist. He is extremely talented and is very professional. Dr Sapak is very good at causing the least amount of pain and not making the dentist experience uncomfortable to the patient. Dr Sapak explains everything clearly and always has the patients best interests in mind. The dental hygienists are very experienced and work well with Dr Sapak.
The girls at the front desk are very courteous and pretty. I never have to wait they are always ready for me at the appointed time. Gentle Dental in Quincy is extremely well run and makes the Dentist experience as good as it can possibly be.

My first appointment here was because of a toothache I had in a tooth I had already had a root canal in. Being that the root canal had been the worst experience of my life, I was very nervous going into my appointment. Well the dental assistant and Dr. Katz were super nice and reassuring, and it turns out after a course of antibiotics the pain went away and I did not need any work done on the tooth! YAY.
I went back that same week for an exam and a cleaning, and both went well. The hygienist I had was very nice and quick.
I have since been back for a horrible toothache in ANOTHER tooth, and they saw me the same afternoon that I called. It turned out not to be tooth related at all (sinus infection… who knew?) but Dr. Katz prescribed me antibiotics anyway, to save me a trip to my GP. Gotta say, he’s pretty great.
No complaints at all about Gentle Dental, except I wish they saw young pediatric patients so I could take my 2 year son here.

They made me wait for 1 hour even though I came in on time for the appointment, poke my infected gum for 2 minutes and concluded my gum was… infected (Thank you, I already knew that!), prescribed me some anti biotic and charged me $ 75. I thought I just got robbed!

I think this is a very good practice. I avoided going to the dentist for a few years and finally had to go, and have been very pleased with the care I have received here. I wish I had gone sooner! Dr Katz is very good, and made sure I was comfortable through all procedures. the dental assistants are also very good. I needed quite a bit of dental work and first went to another practice on the south shore, a very posh sedation office, and was quoted an amount in the thousands for 5 fillings 2 crowns, cleaning wisdom teeth extractions — –then I went to gentle dental and found I really didn’t need the sedation. They do try to work within your budget and insurance limitations too. I have not had the wisdom teeth out yet, but I am really not worried about it. now!

Although going to the dentist is not my favorite thing to do, I have found Gentle Dental to be true to it’s name. For the past 10 years, I have been a patient of Dr. Sapak, Medical Director of the Quincy office. I first met him at their Cambridge location. After I moved to Quincy, I was THRILLED to find that he took the Medical Director position at the Quincy location. I liked him so much, I would have continued to see him in Cambridge.
The staff at Gentle Dental are very friendly, personable, and comforting. I have had oral surgery, braces, and cleaning/​exams with the professional at Gentle Dental. I also appreciated the nonjudgmental response I got when I first met Dr. Sapak — I had not been seeing a dentist regularly and was a bit embarrassed by it. He was really great about it and since then I have been on top of my dental care.
Gentle Dental is located all over MA. I have been to the locations in Boston (Newbury Street and Downtown Crossing), Roxbury, Waltham, Belmont, Cambridge, and Quincy. In many ways the number of locations is a plus — you are never too far away. Many of the dentists, orthodontists, and surgeons split their hours between locations. So, if you are in need of getting into see your surgeon ASAP, you might have to see him or her at another location. This is how I was able to visit so many locations!
All in all, I am happy with the services at Gentle Dental. I highly recommend them to everyone I meet who is need of a dentist. They take most insurances and have a repayment plans if needed.