Feather Nails

Years ago I came to this nail salon and had a good experience. So I decided I was going to go again when I need a manicure/​pedicure in a pinch (not in my typical salon). I will NEVER come to this place again.
I arrived to the salon at 5:45 on a Saturday. On the door it said that they closed at 7pm. I asked for a manicure/​pedicure and she gladly set me down at a pedicure tub. She started off by telling me that it had been a quiet day and she was just about to go home but I didn’t think much about it…
Until the last 10 min of my pedicure… The other women came over and grabbed my hands and started doing my manicure right at my pedicure tub — rushing and being very aggressive! She had very long nails and was scratching my arms. I told her that it wasn’t exactly a relaxing experience and that I wasn’t happy with the way that she was performing my service. That made her enter into an entire discussion about how she wanted to go home early and that she had to leave with my women because she had the key to lock up. The two technicians started fighting because the one that was doing my pedicure could see how uncomfortable I was. The entire rest of my visit, the other woman (who is doing my manicure) was verbally attacking my technician. I’ve never been so uncomfortable in this type of situation. It couldn’t of been more inappropriate and unprofessional. I tried to tell him that I didn’t want them to do my manicure and the woman who was doing my pedicure told me that she was going to do my nails and wouldn’t take no as an answer. The thing that upset me the most is that I could’ve just had a pedicure and would’ve been happy. If they didn’t have time they should’ve said «I’m sorry we can’t do your Mani but we can gladly do your pedi. «
Then they were fighting about the price because I wasn’t satisfied. It was just awful. The owner had gone home early. It was clear she skipped out. She should probably start with teaching her employees professionalism.
Good luck surviving. There’s a nail salon on every corner in Quincy… you need to be special to stand out.

I love coming here! The owner Thuy (hope I spelled it right) is really nice and remembers all her regulars! She knows what colors you’d like to try and even remembers your favorite color if you get it all the time. I’d suggest make an appointment. And if she’s busy she usually tells you a better time to come… I would never go to another salon again. If I can’t get my nails done here. I’d rather paint my nails and toe nails myself!

I have been going to Feather Nails since they opened — Twee is great and they do their best to try an accommodate everyone who walks in the door. I understand other peoples concerns for the reviews they have listed and will speak to Twee about it the next time I am there.

I have to start by saying that I had never been to Feather Nails & tried to get an appt on a saturday morning a couple of weeks ago and they were mysteriously closed although their sign said they’re open on saturdays. That morning i called & left my name & number and no one ever called me back even when they reopened on monday… not a big deal but it would’ve been nice if they did.
I did, however, get an appt today at the last minute so that was cool since it’s a friday. It was busy at 5 pm when i got there but not too busy. The place is clean so that’s where 1 star comes from. I had to wait 20 min for them to start my pedicure. The girl who did the pedicure did a great job and took a LONG time & that’s where the 2^nd star comes from. All downhill from here, unfortunately. A different woman did my manicure and unfortunately did not do a good job. 4 hours later i’m looking at 3 nails that are smudged and chipped. I mean… come on! Well, my manicurist literally put 5 coats of polish on me, made me hold my hands in front of 1 mini fan for about 3 minutes and then told me i was done. Maybe this lady was in a rush because it was 6:40 at this point, the staff had shut off all the lights, had their coats and purses and were waiting at the door, probably telling her to hurry up. I was also annoyed that when i tried to pay by using a gift card & putting the remaining balance on my credit card (which their sign says they take with a $ 10 minimum which i was meeting) they said, «can’t you just pay the rest in cash?» i’m a wimp so i ended up putting the whole thing on my card & not using my gift card at all. That stupid move was on me but let’s just say they didn’t protest or try to accommodate me, the customer. I also didn’t appreciate that 2 girls who were done working were literally hovering over me while talking to my manicurist. One of them was leaning on the table so close to me that when my phone started vibrating she jumped because her arm was on it!!! I know i’m not one of their regulars and they were probably annoyed because it was friday at 6:45 before a holiday wkend but… really? Needless to say, i will not be returning & my gift card will go to waste unfortunately.

Very nice and courteous staff. But even with an appointment we didn’t get our bridal party done all at the same time. I loved the pedicure, which was heavenly. The manicure not so much; by then she was in a rush to get me finished because my friends were already done.

I USEd to go here all the time, but after several long waits and staff that would rather chat with each other than pay me any attention. I moved on very unhappy. Service has gone downhill so y money goes elsewhere

I was referred to Feather Nails by a friend about 3 years ago. I go every 2 weeks for a manicure & pedicure. The massage chairs are wonderful. The service is the BEST in town. The women there are very pleasant. The salon is also extremely clean. I would highly recommend this salon.

I’ve been coming here for about one year. I must have the UV gel manicures which are kinda new and not all salons do. So my friend brought me here, they did a great job, and I returned about every two weeks. While their work is good here my complaint is the long wait. This is kinda recent, I’m not sure if more people are going here or what happened but on any given time of any day of the week it takes at least 3 hours for my mani and a pedi. It used to just be saturdays and when people start getting out of work at like 5 that it was busy and even then it was just a wait to get into a chair. The worst situation ever, it was a Friday and I made a 2:00 appointment for uv gel mani and pedi. I was stuck in this salon for FOUR HOURS. My stomach was grumbling, I was getting impatient, and yet the employees kept telling customers to pick a color and wait. I would of walked out but they kinda trap you there by starting to do some work on you then they get to a point where you have to wait a minute or two (like in between polish coats or while your hands are under the light box for uv gel) and they rush off to start someone else while you wait for ten minutes or so. The girls here are great but they either need to stop accepting appointments and walk ins or being more honest about how long a wait it will be so they can fully finish somebody before starting someone else or they need to hire more staff. Only 3 girls work here yet they have 4 pedicure chairs and 6 nail stations. Now I don’t see a problem if a girl has to wax someone’s eyebrows while a layer of polish is drying but they really push it. There is no reason to put a customer in the pedicure chair until the water gets cold or have them soak their nails for a half hr. Clean, neat, and affordable but clear your plans for the day if you go here.

If I could give this salon ZERO STARS I WOULD DO IT IN A HEARTBEAT!
I went to this place because it is right down the street from my cousin’s house. Thought it would be convenient since it was close to the house…
Went there, clean place– but that’s literally the ONLY positive thing I have to say.
I got a mani/​pedi if you even want to call it that. One woman who was really nice did my pedi, took her time, but was abruptly rushed by the owner, Twee, so I didn’t even get a top coat put on before the LIGHTS OF THE SALON WERE TURNED OFF for CLOSING! HOW RUDE IS THAT!!!
To make matters even worse, Twee’s aunt did my manicure and she was soooooo sloppy that it bubbled before it could even dry. She even cut me MULTIPLE times while doing my cuticles.
I asked the nice lady who painted my toes to call the owner back (because she left me alone in there) so I could let her know of my concerns. She was shocked when I asked her to turn ON the salon’s lights so I could find my keys in my bag! Can you image this???
HORRIBLE WORK! HORRIBLE STAFF! HORRIBLE CUSTOMER SERVICE!
and after all this I still had to pay…

I’ve been going to Feather Nails for about 3 years, and I’ve always kept up with my acrylics. Thuy is the best, she’s fast and efficient and the acrylics never ever snap or break. This is huge, because I work a cash register so I need nails that are strong and durable. The reason I keep going here is for convenience and quality, I recommend going here by appointment on a Monday or Tuesday because it’s usually pretty busy and I don’t like waiting. Out of the 3 years I’ve been going here I’ve been satisfied 9 out of 10 times, so it’s overall a very good place.
Just some pointers, if you like bizarre fun colors, bring your own polish and as for designs ask for the board of displays and work off one of those, I’ve never been able to get the design I wanted by just explaining.

Sadly, after my first glowing review, Feather Nails began ignoring my requests for the same manicurist and arbitrarily giving me another, who wasn’t nearly so good. I gave her a few tries but wasn’t happy with results, and continued asking for the same manicurist I’d had at first (Thuy, if I’m spelling it correctly, who I think is also the owner) when making appointments. They paid no attention and I stopped going here. If you can get Thuy, I’d still recommend Feather Nails. But asking for her might just get you a cheerful «Okay!» — and a different person entirely.

This place is great. It is modern, clean and nicely decorated, but is a little small. This is a positive and a negative. You get great one on one attention, but they can get busy. I do recommend making an appointment to avoid having to wait. I also wish they had a bigger selection of nail polish colors, but overall they do a great job.

I really love this place. They are very busy, which sometimes means a wait… but I always walk out satisfied.

Upon arriving at feather nails I was pleasantly suprised at how clean an modern it was. I received a great mani/​pedi and plan to return, if I am able to get someone else to do my nails. The reason why they only got three stars was due to the woman who worked on my nails. She was on the phone the ENTIRE time… I found this to be rude and un-​professional. At times she seemed to forget she was doing my nails due to being so into her phone convo and would apologize and begin again… not cool. When it was time for her to paint my nails she switched to an ear piece to enable her to continue talking… it would have been one thing if she needed to make appointments, but this was a full blown hour long conversation. I will give feather nails another chance, but not this employee.

I adore Feather Nails. I’ve been going here since they opened, which was about 2 – 3 years ago. I’m not that good with time lol but I’m pretty sure its over 2 years. Their prices are very fair and from my experience cheaper than avg in Quincy/​Braintree area!
Expect a wait if you don’t make an appointment. I’ve gone to other places when I drive by and just know its packed, but I ALWAYS come back!