The Home Depot

I have shopped at the Woodhaven Home Depot since it opened. In the past I tried to avoid shopping there if I could because of the poor customer service. That has all changed since the new managerJASON has taken over! It is a year since he has joined and the transformation is showing. He took on a difficult store probably because the staff was so poorly managed by the previous managers who had no clue or didn’t care about customer service. He is an admirable example to the staff he leads, always there to listen and assist. He is never too busy to see to a customers needs and he himself sees that your concerns are dealt with. He doesn’t pass you on to an assistant or staff member and never avoids listening to you. His assistant manager RASHID is following his lead and together they are a great team. They truly want to make this a store dedicated to the neighborhood. Stop in and say hello to Jason and Rashid. They will be happy to meet you and you will be glad you did.
Risa

NEVER NEVER NEVER do in-​store pickup at this location. The line is always long because they make mistakes all the time! I made a large purchase online and had it delivered to this store. As I had multiple items, they came in on different dates. The first time I waited half an hour before I was taken care of, as all three staff were just unable to find something for the customer in front of me. The second time, they lost my stuff and spend another half an hour trying to find it. When they realized that it could not be found anywhere in the store. The staff suggested that I should just get refunded. Why do I want to do that? I still need those things I ordered. When I asked them to ship it to my home directly, the staff on the phone wanted to charge me extra shipping fees! This is absolutely unacceptable! Why should customers pay for your mistakes? I am extremely disappointed with such terrible experience with Home Depot. At the end, I had no choice but to find those things I need via Amazons. At least they have never lost my stuff.

Shopping with a four year old is always an adventure, but especially when it is for christmas trees and décor at Home Depot. We set our heart on a tree that was displayed about 18 feet or more the the air. We could not find the it anywhere on the ground in a box and asked a Home Depot service representative for assistance. The tree was sold out, but Keron came to our rescue! He had a huge ladder and a huge smile and display tree is ours now:) He truly went out of his way and made our day! Thanks to Keron and our friendly cashier we are certainly in the spirit to celebrate and decorate. Thanks Keron! Merry Christmas!

Well, it’s a Home Depot. If you have to go to one, your life sucks already. However, of all the locations around here, I could think of worse locations, and I could think of better. I personally was always helped by staff with great care and attention here, so all the people with those problems, sucks for you. It could be worse, there could be no Home Depots anywhere and no place to buy your stupid house bullshit that you absolutely need to survive in materialist America. I love what they’ve done with the place, it ain’t half bad.
You need Sheetrock? They got it. Joint compound? They got it. Paint with any possible combination of color and brand and finish for all your fancy little rooms? They got it. Actually, whatever dumb thing you suddenly need, they got it.

As most Home Depots this is not an exception!
You basically have to find the staff for yourself.
This is my closets Home Depot in for years I have been buying there, but today there was a particular situation for which I’m giving them 2 stars and taking my time to talk about it.
I need it to buy some wall insulation, and the one I want it, the sticker price was $ 43, when I went to the cashier the price code read $ 69, the cashier call the rep for that Dept and he said that the price was $ 69, the no took him to the isle where I showing the price tag.
I did notice that the price was for insulation, but the specs were different!
I told him that one policy of Home Depot is to honor the price shown on the item.
The manager was called, she came and didn’t have a proper answer, she pull it off the price and she was about to go to the register when she noticed there was a price under it.
Then she said: That’s the price, for which I responded: You just pulled off the price that was shown before, she reply: No o didn’t, right in front of my eyes!!!
I couldn’t believe it!
I just walked away from her, because she kept repeating: That was there!!!
Incredible but true!!!

4 stars for the nursery. This Home Depot have bigger selection of trees, shrubs, etc… than any other Home Depot that we went before. Everything else is nothing special. It’s just like any other Home Depot location. When we were there, they were having a rug sale at the parking lot.

Extremely rude customer service over the phone. They don’t introduce themselves so you never know who you’re talking to.
The first employee I spoke to as I was trying to tell her what I needed cut me off and told me I was wrong. She later transferred me to another department that could help me. When I finally got off hold the woman who picked up (sounded like the same woman I spoke to earlier) said «Hello» and hung up a second later.
They get a 2 star because the in store rep I spoke to in the past was much more helpful.

Worst Home Depot period! Could never find somebody to help you and when they do they act like they are doing you a favor. They also don’t keep their shelfs stocked.

This is an OK place, but I come to this specific location since its easy to park — huge lot.
Always pretty busy, even on weeknights (went there a lot of evenings in the Summer, Fall, AND Winter). All lines had some substantial customers waiting, and of course a billion tiny items to ring up, or a thousand questions they had to ask, so everything was delayed. Weeknights, the paint lines seemed to be shorter, but of course this was the opposite on weekends.
I think the workers try to be helpful. I’ve had a girl who was super friendly and walked me down to the proper aisle and showed me everything. But other times, they’re just plain useless, or even worse: hard to find.
This was especially true in the cabinet/​kitchen area. My husband and I were gutting our kitchen and looking for new cabinets. We found one we liked, and inquired about it. The guy was very vague about the information, or maybe we weren’t asking detailed enough questions? After that time, we always wanted to find someone to ask more in depth questions, about the cost, about the work itself, but no one was ever around! I found it hilarious how when we were browsing, there would be 2 – 3 workers clustered around, talking, but as soon as we wanted to ask a question, no one was to be found! And we walked around the small area trying to find someone.
For the most part, it had all the supplies we needed for painting, grouting, huge compound buckets, tools, tiles, flooring, faucets, toilets, etc so we didn’t have to run around all over the place.
NOTE: When requesting your paint color, be very clear about what you want. Maybe even circle or show them the exact swatch because there was one time when I told the guy what I wanted, he couldn’t find it in the computer because he couldn’t spell it properly, and when I repeated myself, he kept doing wrong variations of it.

This Home Depot always treats me right. The employees all seem to know where every item is, it’s almost insane! Always parking and I’m always able to rely on it for anything home related. This is one of my favorite stores of the chain!

I prefer this Home Depot if I need help with anything. The customer service here is much better than the ones a little closer to me. Usually I don’t have a problem finding some one to begin with which is great. This one is decent sized too. Plenty of parking. It was a few years ago but I purchased my shutters from them and had them install them. The same guy who I took my order at the store was the same guy that showed up to actually install the shutters. Came out amazing and no issues with them since.
The only knock I have on this one is the traffic you run into here. There are a lot of other stores nearby getting in and out can be chaotic especially during rush and weekend peak hours.

One of the worst, least-​organized, most poorly run and dirtiest retail stores I have ever visited. And they apparently have neither training nor interest in customer service.
There is no store directory, so if the item you seek does not fall easily into the categories denoted on the large aisle-​end signs, you will need to ask an employee. There are very few of them around, and the ones that you do find will not be very interested in helping. More often than not, they don’t even know where to send you.
Nearly everything sold in the store — especially the smaller hardware items like screws, drawer-​pulls, hinges and the like — is displayed higgledy-​piggledy, not where it’s supposed to be. Apparently, no one is assigned to keep these items in their correct places on a daily basis. Maybe they get around to it once a month or so?
Moreover, nearly everything in the store is coated in dust, and some items, especially the larger ones stored under the shelves, are CAKED in months-​old filth and dirt.
When I decided to buy one of these large items despite the disgusting dirt, I asked the cashier (the only one who was working) for a paper towel to wipe it off. She got me one, but then complained that I was getting HER dusty while I tried to clean off HER STORE’S filthy item before letting her ring it up.
At a GOOD store, the item would not have been dirty… at a GOOD store, they would have been ASHAMED to sell something so filthy… at a GOOD store, even if the item had been allowed to get so dirty, the cashier would have noticed, and offered to get a damp towel to clean the item HERSELF. And at a GOOD store, of course, the cashier would not have complained about the customer’s attempt to remedy the store’s faults. But needless to say, this Home Depot is NOT A GOOD STORE.
We complained about the filthy item and the cashier’s rudeness and apathy to the shift supervisor; she made the appropriate sounds intended to calm us down and get us out of the store. We did leave, and we did not purchase anything. Nor shall we return. Ever.

No help here. Other then the paint department where they are trapped behind a counter your on your own. I drive to the one by aqueduct racino its a million times better

A lot if good merchandise here and for a reasonable price. The reason I gave this 2 stars is because of the employees. I asked about 5 of them for help and none of them seemed like they wanted to help. They showed me attitude when I asked them where I can find a particular item. They pointed me in the wrong aisle until I asked the last guy who actually knew what he was doing. Spent 45 min just to buy one thing. I would appreciate a little better customer service.

My girlfriend and I were at home depot to get some slats for our backyard chain link fence. We saw the 6 ft white slats were on clearance (yellow sticker) from $ 79.99 to $ 20.03. The sticker was even labeled 6ft white slats so obviously we were very excited that we were saving some money. We picked up three dirty and torn weathered bags and headed to the checkout. Once they scanned the barcodes and it came up as $ 79.99 we tried to explain. When that didn’t work I ran to gardening to take a pic (as posted) and even handed her the actual barcode sticker! She kept implying they were the wrong ones and paged the manager at least 6 times. We waited and waited. After about an hour wondering around polishing home depot’s floors, they finally got in touch with the manager who was too busy at the Home Depot safe and didn’t know when, if ever he would come and resolve this issue. In the end we left very upset having waisted our time for an obvious home depot mistake. Home Depot should honor their mistakes if they cannot label their own store items properly and especially when keeping its customers waiting endlessly. They should hire some competent and responsible people for a change! I for one will be writing a scathing letter to the CEO giving him the wonderful details of our customer service I experienced at one of their stores.

AVOID asking for help they won’t …I went to this Home Depot in the last few days and the customer service here is horrible.
I asked for a sale associate to the tools area and the cash register said she called the person and they are coming. I waited 15 minutes no showed. I asked her again she have had an attitude and said I already called. I went to another cash register they called again. 10 minutes later no one showed. I was about to ask a lady walking by but when she saw me she walked away. I went to the 2^nd cash register and said no one showed up he said sorry we are closing… I waited a total of 35 minutes with no result until they said they are close and won’t help… HORRIBLE SERVICE

Negative 5 starts…
On September 14^th 2014 I was in critical need of the JobMax Reciprocating Saw. I observed on your website that this particular store had 5 in stock.
Now I do realize that 1 or 2 in stock generally means none are available for purchase, be it store display or shrinkage, however I thought a stock quantity of 5 would guarantee at least one.
When I entered the store I immediately walked to the tool section, I have been to this particular store numerous times so I am familiar with the layout. Several Home Depot associates walked past me without offering any help, I already expect that from this store.
Since I couldn’t find the product and no one wanted to help me I decided to order it online from my phone. The website stated «Pickup TODAY», so I figured at least the system would force someone to look for it.
I placed the order and went to the customer service department. I explained to Naomi that I had just purchased this online five minutes ago. After several sighs and rolls of her eyes she asked me for my last name even though I clearly had the order number available. She spelled my name wrong incorrectly 3 times while being surprised by the incorrect spelling of my name.
My patience was running thin but I hoped they would at least find this tool that I was in desperate need of. Naomi printed out my order and disappeared for about 5 minutes. The clock struck 2100 hours and the store officially closed. It seems that when the store closes the Home Depot associates automatically turn into pricks. Cigarettes out and ready to be smoked, smocks off and foul language exercised to the max.
I have received several dirty looks and rude inquiries as to why I was standing at the customer service counter. While trying to avoid lowering myself to their standards I took a deep breath and tried to calmly explain myself.
While Naomi started to walk back empty handed one Home Depot associate immediately shouts in my direction «we don’t have it». As I hold back expressing my disappointment, several questions come to mind that I didn’t bother asking because I don’t like being spoken to like a piece of garbage. Here are some of my questions:
What if I ordered this earlier in the day, would they actually make the attempt to look for the item?
Why does the website let me order something that the associates have no control over?
Why doesn’t anyone ever help me when I shop here?
Why is Home Depot still in business?
Why didn’t I just go to Lowes and spare my self the constant pain I experience when shopping here?
As I was making my way to the exit I was slowing down while attempting to take a quick peak once more at the tool section, expecting to see the JobMax Reciprocating Saw on the shelf in plain view. Well, I didn’t get to take that last look because I was getting yelled at to leave the store. This unknown associate was pointing to the door and shuffling me out like I was a common criminal. No sir, mister, excuse me… Just «you gotta go store’s closed» while pointing at the door.
Maybe it was my mistake to make a last minute purchase, but it wasn’t as if I didn’t know what I wanted and intended to wander the store aimlessly as they close their registers. This was a 5 minutes mission, in and out and done. It ended up turning into a disaster which only resulted in me not going home with the tool I needed (but was promised online) and Home Depot losing another loyal customer as well as the family and friends of said customer.
There is nothing Home Depot can do to remedy this, I don’t want a gift card, I don’t want any kind of compensation. There is nothing Home Depot can offer me to compensate my time wasted. I reached a crossroad today. Left was Lowes, right was Home Depot. I took the wrong path for the last time.
I truly hope the Home Depot goes out of business quickly, just to put itself and everyone else out of misery. As much as it stinks, I would much prefer chicken processing plant in its place.
I don’t this this is what Bernard Marcus and Arthur Blank envisioned when they were putting empty refrigerators on their shelves to look bigger than they actually were.
I emailed this review to the board of the Home Depot, I have yet to receive a response. They must not be concerned about the internal terrorism that will soon shut down the company.

Folks, just to be clear, my review is mainly of the payment and delivery experience. Not the store itself. (That’s another review)
I really like coming here and smelling the wood shavings is that weird of me?
But that’s not the only reason why I came here.
I had placed an order to come to my home, Sheetrock, cement board, paint, compound, solid wood doors etc. my order was around $ 1,000.00, and in order for my items to be delivered, i need to pay for them silly!
I went to pay and she asked me as she looked at my beige suit; «are you a construction worker?» I responded; «no» because I thought it was obvious I was not.
She then explained if I knew one who could pick it up because I could save myself some money. I explained to her that I am aware of the special privileges that construction workers get because of the usual high volume of supplies they order. It makes sense. I was also told that certain dates and times that I had requested are not allowed for me because I am not a construction worker. So I had to take a day off to wait for the materials to arrive at my home and lost pay, (which I loathe) because I paid so much for it.
My ordering, and delivery experience was great.
When I got my delivery, waiting outside and seeing the truck pull up full of stuff, I felt like I was getting a car for my birthday or something. Slightly jumping when the truck stopped, quietly clapping, seeing the huge flatbed truck come from down the block, having the driver look at me like a retarded person when I smiled so gaily when he asked;
«is this all for you? Wow, what are you going to make with all of this stuff?» No words came out, just a big grinning smile. Lol
it was paying experience in which I wish I could take a straw, shove it up my nose and wiggle my brain around to forget.
:whiny voice: «Wahhh! I just wanna pay!»
She asked me why don’t I have a construction worker, why I am buying so much, why don’t I rent a truck, do I have insurance to rent a truck? Does she want me to have her recommend a construction worker/​company?
I simply responded to her that I am stocking the materials in my home so that I can work through the winter time at my own leisure, and anything else I do with the materials that I have purchase are only my business and she is to keep her opinions to herself for the duration of my transaction because I am not interested.
She raised her eyebrows, and closed her mouth, FINALLY!
I paid, got my receipt and left ten minutes later, after being there for over one hour to pay. I should of done that a long time ago. It would of saved me some grey hairs anticipating to sprout from my scalp.

This was a good store when it first opened. The staff knew the inventory and even took you to it. Over the years this place has gone down hill. I still stop by for the giant packs of AA’ – AAA batteries, can’t beat the price. But I try to find other things on my own. When I ask for something, I can see they just don’t know.

This Home Depot has about everything one would need from a store such as this. But buyer beware, they sold me a used Nest Thermostat. Customer Service walked it over to a register and did not let me see/​touch the product until after I paid. The transaction took about 20 min. I went home and was very surprised the box had already been opened, the saran wrap mushed inside. For $ 277, you would think they would sell you a new product! I went back to exchange it. The line moved at an avg of 15 min per customer. When I was finally helped, they returned the product, gave me a new one and asked me to get on line again to purchase it.
Thanks a Lot Home Depot.
Oh wait! There’s more! I purchased a Dyson Animal Handheld unit and they sold me a Display Unit! The battery had no release button. I sent a photo to Dyson and they told me the unit I had was not to be sold and they sent me a replacement.
Again, Thanks a Lot Home Depot.