Safelite AutoGlass

Fast and efficient. I had a small crack in my front windshield (probably from a rock). I called my insurance company and they were able to schedule me an appointment right away. I showed up to the store and was in and out in less than half an hour. The technician advised me about the possible risks of the repair but also advised that I should proceed so that it wouldn’t get bigger. The waiting area is comfortable and they provide coffee, tea and water. I’m very pleased with the service.

I was happy with the service initially but disappointed by the customer service support for my windshield repair a month later.

Great service. Had an amazing experience! Would recommend highly and would definitely use this company again!

If I could give them negative stars I would. I posted pictures, which should speak for themselves, but I’ll explain. My «mobile technician» came and after over an hour and a half called me downstairs to tell me there was an issue because he had applied too much glue. When I saw my car I was in complete shock. The technician tried to tell me he had cut his hand and this is why that happened, despite having nothing more than a little cut. Which, by the way, couldn’t have happened if he was wearing gloves like he should have been. There is black glue/​tar all over the fabric of the inside of my car near the windshield. There’s also the same black material smudged all over my white car. Not only was there uneven glue pouring out of everywhere, I came back to see my car with silver electrician tape on the paint of my car. He didn’t have the proper orange tape so was putting electrical tape on my paint!!! Do NOT use them. He was also completely unapologetic because I have glass coverage so it «wasn’t costing me anything.» Now that they wasted my Saturday, they have to come back on Monday to replace the windshield AGAIN. And then later this week have to come and replace the interior fabric part that he ruined when they get it special ordered from VW. Convenient? I don’t think so.

This place has changed since my last visit. Much nicer and clean good reason to stay around while waiting. The young lady at front desk very nice and the tech who fixed my crack was honest and professional.

For average cars it may be worth it, for high end cars with windshield sensors I wouldn’t recommend, at least not this location. This Safelite broke my lane departure system and casing and now the system is not aligned properly on the windshield either, mind you brand new car less than 8 months old 2014. Here is my experience:
⁵⁄₁₅ make appointment for ⁵⁄₂₂
⁵⁄₂₂ original appointment — wrong glass ordered when specifically stated correct part no. as well as VIN in notes
⁵⁄₂₈ replacement glass installed
— tech having difficulty installing mounting lane departure interior cover
— noticed cover not fully aligned
⁵⁄₂₉ came back spoke with Duane (manager) who takes car to the back while I wait in waiting room
— after waiting an hour I head to the back and notice Duane sitting and texting in the driver seat, he shuffles his hands puts away the phone, and picks up the cover from the passenger floor
— I ignore that and he mentions module cover should be replaced, replacement will be ordered and Jess (receptionist) will contact by ⁶⁄₃
⁶⁄₃ no phone call no follow up
⁶⁄₄ no phone call no follow up
⁶⁄₅ go back to the location, Duane not present, several techs gather, admit job was poorly done, and to speak with Duane on ⁶⁄₆
⁶⁄₂₃ still waiting for part — even after independently verified with dealer that part is in stock
I believe I have been more than patient, having done everything as a customer, and have allowed ample time for the local location to correct the issue. There should be more quality control and screening on the techs doing the job, therefore this does not happen, also there should be no one sitting in a customers car lounging let alone a manager. Why am I waiting while the manager isn’t doing anything in the back?
Clearly the manager in this situation failed to correct the issue, it’s one thing for a tech to make a mistake, but it is a bigger failure for the manager not to correct it.
If this were to happen again, I would go to another Safelite, or the dealer, at least then I will not have to make multiple trips, will have a loaner, and will also have quality control, as the dealer will have higher quality control, even if they subcontract it to Safelite. Cost is irrelevant as it is insured.

Technician Keven was very professional and efficient while replacing our CRVs Windshield outside my house during the frigid temperature. He vacuumed the CRV and even cleaned all of the windows.

Took my 2013 Explorer in for a cracked windshield. They agreed to replace it. Got an appt. fairly quickly and they did the job quick as well. Then the fun began.
2 days later I’m driving down a highway and the molding from the windshield comes off my passenger was able to catch it. i brought it back to safelite and they agreed to fix it, and the chip and scratch it made in my mirror.
Then the next day, same thing on the other side. I bring if back, AGAIN, and the lady who appeared to be a customer service person proceeds to tell me it didn’t happen. Then when I tell her the glue didn’t stick, she tells me, in a snotty tone, ‘sir, we don’t use glue’. Then I show her the glue they ‘didn’t use’, still in the windshield, and she tried to imply i was seeing things. Lol. With a snide way she told me ‘well, we’ll fix it, that’s what you above a warranty for. I asked her if the warranty was going to reimburse me for my time in having to take my car there twice. She rolled her eyes and ‘started to tell me she didn’t have to fix the molding’ then caught herself when she realized, yeah, she did. Lol.
Then I talk to the tech doing the job who tells me that he remembered the car the first time and that he told the original tech to glue the molding or it would fly off, and the original tech laughed him off.
I would be hesitant to take my car there again, especially given the reception I got from their version of a customer service person.

During a road trip I got a small chip in my windshield, which after a few days became a crack across the top. Fortunately I had glass covered with no deductible, so I was able to get it replaced for free. I have Geico and it was easy to make a claim online and choose a place. This location had good reviews and was one of the options Geico had online, so it was super easy to set up an appointment here for a week in advance.
The day of the appointment I was called to say I could come in early if I wanted, which was convenient. The repairman and the lady working the counter were both nice enough and clear on how long it would take. The place itself was in poor condition though. There was a ton of broken glass over the parking lot behind the building which probably is too small to damage car tires, but I’d still rather not drive over it. The inside waiting area was also pretty low rent, but they did have a water cooler with cups and a clean bathroom. The neighborhood is sparse in terms of good places to eat, but the residential part to the north is nice for a walk while you wait.
The repair work seemed okay. They were good about making clear beforehand that some things were already loose/​broken so that I wouldn’t be surprised after when that thing was still loose/​broken after. I was a little disappointed that the rubber seal at the bottom of the windshield below the hood (on the exterior of the car) was damaged and did not fully cover the bottom of the glass. It doesn’t cause a leak (that I can tell) because it drains into the engine compartment but I still wish it covered the glass like it did previously. Perhaps the windshield was not exactly factory size so it fits a little differently there. Although not a big deal, the guy didn’t vacuum my car like they advertise; he just took out the floor mats and shook them clean so the carpet floor still had dirt.

Great place to get your vehicle windows replaced!
Most of the customers go there because someone broke into their cars. When they get there, the receptionist tells you that she is sorry for the loss. How sweet is that?
Replacing a little bent window on the driver side took a little less than an hour, and it cost me about $ 170. And then it was all good to go!
Just make sure you make a reservation on the phone first. :)

Had both front and rear windshields replaced here after someone went ape and smashed mine out. Fast service, replaced with quality parts, even went the extra mile and got rid of all the broken glass that was littering the interior after the vandalism. The work was done almost a year ago and I have had no issues with the defroster wiring, leaks, new chips, or anything.
I have heard some Safelite locations /​mobile installers might not be the greatest, but this location on Jamaica sure is!

First time dealing with a Safelite, and I’m really impressed.
Brought my company car here today for a new windsheild. The technician took the car exactly when promised, and the job was completed exactly one hour later as promised. I don’t care what anyone says, that’s service!
Job was done quick, and the job was done right. And while I didn’t pay for this one (because it’s not my car) the prices are right. Should I ever be unfortunate enough to require glass service on my personal car, I’m coming straight here, no question.
Highly professional crew, friendly receptionist, clean shop and comfortable waiting area with a Keurig. What more could you want?
Definitely come here for all your auto glass needs.

very happy with the people that work there, they are so friendly, and willing to help. i didn’t have to wait long for them to do the job. i would tell anyone who has a windsheild problem to go to them 1

Safelite is kind, courteous and quick. Tevon, the technician who fixed the crack in my windshield, was polite and got right down to business. If you need any glass help, call them!

It was only two months after my inaugural drive in my brand new car when some rock on the highway decided it would aim itself right at the sweet spot on my windshield, causing an ugly break right across the driver’s side. It wasn’t pretty, but I briefly considered the possibility of just living with it to avoid the muss and fuss of getting it replaced. Unfortunately, my car had different ideas and greeted me the next morning with fresh crack growth — a full four inches since the day before. I’m pretty sure it was punishment for the unreligious thoughts of letting that ruinous windshield be.
Thankfully, my insurance covered rock damage and they set up an appointment with Safelite for me. I was promised that the repairman would arrive at my house (wait, what? To my house? Furreal?!) in a few days and «take care of everything». In spite of those reassuring words, I was nervous, this being my first experience with this kind of repair work. It didn’t help that there were absolutely no Unilocal reviews written about them, and when the Unilocal world is silent, I feel lost (do you hear that, fellow reviewers? Do you feel my love oozing for you?).
It was almost as if Safelite telepathically perceived the nervous wreck in me because I received two confirmation e-​mails from them, reminding me about the coming appointment, and then another call twenty minutes before their arrival. I was extremely surprised to find one man walk out of the Safelite van, though I managed to refrain from asking the potentially offensive question waiting at the tip of my tongue. «You? Just you? You think you can do this all by your puny little self?» Okay, not puny. He was actually a beefy man who looked perfectly capable of lifting half a car, let alone a wide piece of glass, but even so. I couldn’t imagine this being a one person job.
Well, I guess you can if you’re a glass MAGICIAN. in fact, since i never caught his name, I’m just going to call him Magic Man from now on. Magic Man walked to my window with cool confidence, carrying his toolbox of wands and handy helper doodads. He worked methodically to remove the casing, adhesive, and stickers with nary a shard of broken glass or stain anywhere on my car. The e-​mail had warned me that I should set aside 90 to 120 minutes for the repair, so I was all set to park my behind in the sweltering sun, but he was done in thirty minutes and before I knew it, I was throwing myself into Magic Man’s arms and kissing him for fixing my baby.
Wait, no. That’s what I felt like doing. In real life, I only gave him a meager tip and chastely shook his hand, but it was such a quick and clean job that I almost felt like tossing another rock at my car just so I could see him work his magic again.
Great, quick service from fully trained professionals. My car and I recommend them heartily!