Capital One Bank

I have been a customer here for many years. The service at this bank has been consistently friendly, fast and efficient. I have never been treated in a less-​than-​professional manner. I appreciate having a branch in the neighborhood. The ATM is in front, and in clear view *increased safety* of Hillside Avenue. The drive-​thru does feel a bit secluded in the off-​hours. Parking is always easy. They lose a star for the usually littered parking lot, but gain it back for providing jars of dum-​dums inside.
*just a footnote for balance: I wouldn’t expect an expired driver’s license to be usable as a valid (legal) form of photo ID, especially for a large cash withdrawal.*

I will never go to this bank again. NEVER! I have an online account and tried to take out money. My license was expired but I had a SUBSTANTIAL amount of identification. I had my capital one credit card, 2 other bank cards with my face on them, and my social security card. The woman called the main office who gave her the okay to give me my money and she argued with her bosses! She then took the money out of my account and put it back in. So not only did she keep my money from me after her superior gave her an order, the money she took out would not return to my account for days! I’m talking money with a comma and 3 zeros!!! I was FURIOUS! The district manager called me days later apologizing for his employees extremely rude and unprofessional behavior but it didn’t save her. They are lucky I need the credit card for my revolving credit history or I would have closed every account with them and never looked back.