Sameena Khan, MD

I very rarely write reviews but after my experience with Dr. Khan’s office, I felt obliged to.
When I arrived at the office, although I was the only patient in the office, I waited over 30 minutes before I was finally seen by the doctor’s assistant. My exam by the doctor’s assistant was fine. She was nice and seemed competent. She told me that the doctor might request that I come back for a «special glaucoma test» which did not seem odd to me at the time because I noted in my paperwork that I had glaucoma in my family history. She said that this test, IF the doctor recommended it, would cost extra. As I waited for my pupils to dilate, two other patients came, were seen by the doctor, and left. After about 40 minutes, I asked the office staff if my visit would be much longer because I had to go back to work. Only then did they seem to hurry, and I was seen by the doctor. When I walked into Dr. Khan’s exam room, she had a sandwich out on her desk and her hair was disheveled, with some bits of bread stuck in it (no joke). At the time, this bothered me a bit because I found it unprofessional and I was already annoyed at how long I had been at the office (over an hour and a half at this point, and I was only just seeing Dr. Kham). However, I honestly just decided to be understanding. Everyone needs to eat breakfast right? Also, I will admit that Dr. Kham was nice and had a pleasing bedside manner. She examined me and then told me that she would want me to come back to get the «special glaucoma test.» When I said that I wasn’t surprised as I have two family members with mild glaucoma, she was surprised and looked at my paperwork only to say «oh yeah, it says it right here.» At that point, I was upset because she clearly didn’t even look at my family history until I prompted her. Nor did she ask me any questions about my eyesight, family history, or general health. All of this is inappropriate and careless for any diagnostician, especially if you suspect the patient might have some sort of illness. Further, I had just had the pressure in my eyes checked the year prior and it was completely normal. At this point, I started to feel like this glaucoma test was just a way to get another copay and additional money out of me (since my eyes were already dilated, why couldn’t the test have been done at the same visit? There were no other patients in the waiting room so it’s not like they were booked up for the day). I made a follow up appointment when I left but felt uncomfortable with how my visit went and ended up canceling the appointment.
Unfortunately, my negative experience didn’t stop there. When I purchased new glasses last week, the store I went to contacted Dr. Khan’s office for my prescription and was told that they had no patient by my name. When I called the doctor’s office, I was told that they did not have my prescription on file and should just use my current glasses. I explained to them that the store required the physical prescription in order to provide me with a warranty on my lenses. Dr. Kham told her office assistant that even though I had seen her two weeks prior, if I wanted a prescription I would have to come in and pay an additional copay for another visit. She told me that I should have asked for a prescription when I came last time. In fact, I had asked for one but was told that the store should just use my current glasses. I was told that Dr. Khan «wanted it done this way» and that I could come in only if I was willing to pay for an additional visit even though she understood that «this situation [was] very frustrating for me.»
This situation is more than just frustrating to me. I understand that doctors need to make money, but I hate feeling as if a doctor does not feel at all compelled to provide satisfactory customer service. It would have been a simple, appropriate, and courteous action for the doctor to simply see me to write a prescription, especially as I was a new patient to their office. It would have been an act of good will that would have gone a long way towards making me feel more comfortable scheduling a follow up visit in the future. That will absolutely not happen now and I encourage any other patients to avoid this office, if only because it is important that doctor’s understand that part of their work IS customer service and that their patients are more than just potential copays.