RR Plumbing Roto-Rooter

It’s kinda pricey, but the guy is so nice and fixed the problem within 10 mins. Also helped me cleaned the bathroom. Excellent service.

Another year, another plumbing issue and since we can never find a reliable local plumber, RR to the rescue again. A little on the pricey side but piece of mind that they go the extra mile to make sure all is done properly the first time. We had a leaky toilet which I thought was the supply line and if I did it myself it would have been a waste of time. The valve was all corroded and the internal guts of the toilet all needed to be changed as it was quite old and original parts. Patrick (#7368) had everything he needed on his truck and changed the flush valve for us as well which was broken, but something we’ve been living with for years. He was neat and clean and left the place spotless when he was done. A pleasure as always with these guys. And they guarantee their work so if it did go bad they would come back at no charge. Not sure what the other towns are like with Roto-​Rooter but Astoria, Queens these guys rock.

So I’ve used Roto Rooter before and decided they did right by me in the past and called them again. Our toilet overflowed and when they came told me that the main line seemed ok it just looked like the toilet needed to be snaked. $ 235 to snake a toilet seems high but I was going to do it when I mentioned that the toilet was running. So I asked how much that would cost…$ 235 (seems like a trend). Just checked Home Depot and the parts to change cost $ 19.98. That is some markup. I also mentioned that the toilet downstair was running and was there a way to reduce the costs and I’d do all 3. He said he’d do the 2 toilet repairs for the $ 235. He was a nice guy but I just felt it was a lot to pay for this type of service. I’ll figure it out or find a local guy to do it. Doesn’t seem like it should cost quite that much. Disappointed.

We had just moved into a new house. Sludge started coming out of the bottom of the basement shower stall. Our contractor used a 16 foot snake but the clog was still there. We could not use the toilets or showers. We called Roto Rooter at 7:00pm and a technician came around 9:30pm. Dan (#1515) the plumber is our hero. He said his machine must have sucked up over 100 sanitary napkins and wipes, which was causing the clog. Seriously, who does this?!! We are so grateful to Dan for saving our home and our sanity! Thank you!

So we’ve been having mini floods in my mom’s basement for a few weeks, but today was any persons nightmare… the sewage backed and it just wouldn’t stop. Located in Jamaica, NY, we were having a hard time getting someone to come right away. When we called, we got about a 3 – 4 hour estimation of service and they even called to let us know the ETA of the serviceman. Mr. John was friendly, informative and professional. He was knowledgeable and addressed the issue immediately. He even gave me his expertise advice to help keep the sewage running smoothly after he left. I would definitely recommend John to any and everyone who is having a sewage problem. The service took about an hour from start to finish and now my pipes are better than before! Thanks John!

Came quickly and on time within a 2 hour window to fix my clogged toilet. Provided the price, which was high but I accepted (that Is the reason for 4 stars), fixed the problem, asked me for a toilet brush to clean up, and left within half an hour. If in a pinch again I’d call, but if it wasn’t an emergency I’d wait for someone cheaper to fix this basic problem.

Absolutely the worst service, and customer service I have ever delt with. Technicians they have are a absolute joke and are not worth your hard earned money. Take it from me I WILL never ever call them for a service again. Guy can’t park more than a block away because his supposed equipment is to heavy. If you are not fit to carry your equipment then look for another profession.

I have some mixed feelings about Roto Rooters at the moment. Had a problem with water backing up in my basement slop sink so I called these guys. They sent a plumber who told me it could be one of two things. He also told me a lot more and frankly, wouldn’t stop talking. He cleaned my waste line for all of 15 minutes and charged me over $ 380 + tax. I guess I should have been a plumber.
Then he tells me the septic tank is full and backing up into the house so they send a truck over here. Let me tell you the guy they sent on the second truck (thanks Dave B!) was a saint. He worked his butt off for over 3 hours trying to locate the tank. He finally found it and fixed me right up. Pumped it dry and put an access line in there so it would easier next time. I was happy to pay him his fee. He earned it!
I just wish the first guy would’ve told me that from the get go! With the plumber service conveniently priced at $ 420 just below the cost of pumping the septic tank at $ 580 people think they’ll get off cheap but you end up eating both charges!!! I guess that’s how they squeeze every nickel out of you.
Not really happy with the way they handled this part of the service but at the end they gave me a $ 150 credit towards the septic tank service (which was cool) but I certainly had to fight for it!
Although they got the job done the total cost was $ 1069 after taxes and fees. Ouch!!! Probably would have been a lot cheaper elsewhere!

We recently had our main water pipe clogged late at night, and could not use our sinks, toilets, or showers. We were in the middle of cooking our dinner, and since it was late at night, there was no way for us not to have access to our water, or wait til the next morning. Fortunately for us, Dan #1515 came to the rescue. Within the hour, he had came and went to work right away.
We had used Roto-​rooter before and this is our 2^nd time using their service. Both times, they were very courteous and professional. There is no doubt that we would call them again if the needed be.
East Williston, NY

The service was very professional. The plumber came very quickly and was very nice and did a great job. BUT, I must agree with the other reviewers about the price. The price will cost you an arm and a leg. The guy did give me a discount and I would gladly recommend their service.

Very professional and knowledgeable andthey came quickly when we had a problem.

Roto-​Rooter saved the day! I live on a nice, quiet, tree-​lined street in Jamaica, Queens… Nice until the tree roots are attacking the plumbing and flooding the place. This company took 20min from my initial call and the plumber was the nicest, he helped moved things out the way, was very patient and even spent the extra time to break the ice outside the doorway. They made light of my horrible day and I would never hesitate to use their services again.

****UPDATE*** I was contacted by the manager and offered a customer inconvenience refund. I appreciate that the work was done well, the technician was knowledgeable and that the company is very attuned to providing excellent customer service. I am pleased with the outcome.

Charged $ 423 tax inclusive for a replacement joint elbow for a hot water heater supply pipe. For a response time of overnight, i couldn’t complain. Had to get it done, i don’t own a torch or have parts handy otherwise i would have wasted a whole day shopping for the part and then buying the torch (which when am i ever going to use again?) I thought it was fine, they did a good job.

$ 411 to snake a bathroom sink? Are you kidding me?

$ 550 ($ 505+tax) for 5 mins spent to unclog a bathtub is egregious.
Buy the tool for ½ the price and do it yourself:

Everything went smoothly. The toilet bowl leak was an easy fix with the replacement of an $ 18 part. The work took 10 minutes. Guys were fine. I gave it 4 stars not 5 because the cost came to $ 270+ & that’s with a $ 40 coupon. Since I know nothing about plumbing, I know I’ll pay for my ignorance every time.

This is my third time using Roto Rooter and I definitely recommend them.
They have excellent customer service and the job was done really well.
First time i called them was due to a clogging in the shower, they snaked out the entire drain and haven’t had a problem since.
Second time i called them was due to another clogging, but this time was due to tree roots in the main line to the sewers. They got rid of all the tree roots without a problem.
Today, was the third time i called them, due to my shower not being able to turn off. they changed the stem and now it works flawless. They even got rid of the squeaky noise!

Date of service: 06/​23/​2014
Mom called for service to repair the trip lever assembly on a Kohler toilet.
The technician Eddie, was very prompt, neat and knowledgeable. However, he did not have the correct part to complete the job. Since Mom wanted the repair done ASAP (expecting the arrival of guests) Eddie used the generic part Mom had previously bought.
Mom was satisfied with Eddie’s work and professionalism but felt the «service charge» was a bit pricey. He did give her a senior citizen’s discount but $ 200+ to change a toilet handle/​lever? And yes Mom was at fault for rushing to have someone come out without first asking how much a service call was.
Other than the price, everything was good.

my 3 family apartment building (Elmhurst, queens) always had problems with the plumbing… and it happened again yesterday — the third floor shower backed up. I called Roto Rooter, and from the original call, the requesting a specific technician to come (PADDY — he is the best), to followup call and the official diagnosis — very professional, thorough to take care of the situation (and patient to walk me through the situation), trust worthy and accommodating.
I highly recommend Paddy (or Patrick) — he came to my personal home on a separate occasion and was very knowledgable, took care of the situation and was very professional. Ultimately i look for someone i trust (because you never know), and he was the one!
Thanks again! — Elmhurst, Queens