Pep Boys Auto Parts & Service

Buyers beware:~ just want to share with the Unilocal family, that if you see and which to purchase «plastic license plate covers» at pep boys, please don’t. They are illegal in NY and will set you back $ 40 if you get a ticket.
Pep boys are selling illegal merchandise

I’ve been coming to this Pep Boys location for years, it’s right in my neighborhood and I’ve established relationships with a lot of the staff (they even ask about my mom). My cars are leased but I like coming here VS going to Nissan. The price point is alot lower, the wait times are less and they have always worked with me in making sure to provide quality Nissan parts. On one visit, they didn’t have a specific part in stock. I was sent to a Nissan parts department right on Hillside ave about 15 mins away. Not only did I get the part but I was able to come back to Pep Boys so they could install it.
I’ve had brake pads changed, numerous tires plugged, tires replaced, synthetic oil changes and heavier under the hood work done by Pep Boys and have always left a satisfied customer (I would be happy if everything was free but Hey! thats not how these things work). They have good coupons (20% off repairs, $ 10 basic oil changes) on their website and Retail Me Not app. My wait times vary, depending on the work I’m getting done; it can be between 15 – 30 minutes to plug a tire and up to ¾ hours for heavier work. Especially on the weekend, this place gets packed! Get here as soon as they open or atleast an hour before they close, it’s less people here at those times.

i went to this pepboys store to service my vehicle. i was greeted by service manager frank. and after frank wrote down my vehicle information, technician walter started the job right away. service advisers ricky and ram where very friendly and helpful with my questions. although i have been coming to this pepboys for 2 – 3 years this is my first review.

I had a great visit when I went to go get my car serviced. I called in and spoke to Daryl to make sure I could get my car in and done quickly. When I showed up Daryl remembered the call and got me started right away, Walter began work asap. Ricky and Daryl kept me up to date the whole way through and were very friendly, these guys are the true pep boys. Amazing job guys and thanks again.

The employees are not helpful at all. It seems as if they just sit around and talk to each other all day. And the ones who actually do pay attention to customers don’t even know anything about the store. I recently paid a visit to this location because I had some issue with my car, not only didn’t they fix my issue but also misrecorded numbers on my car. When I called, they kept telling me there’s nothing they can do and I have to fix it myself. Are you kidding me? In addition, they were extremely rude about this. I had to go over 5 times to this locator to fix my issue and when they finally resolved what they messed up I didn’t even get an apology simply a handing of a paper and a walk off. OH! And when I asked is this it I actually got a nod, I’m so grateful for this nod. It secured the fact that ILL NEVER DO BUSINESS WITH PEPBOYS EVER AGAIN.

This place is absolutely the worst. I hate going here but there is very little choice if you live in Queens village. The staff is not very helpful and they act like you are bothering them if you ask a question. The employees are more interested in socializing that helping customers. The only helpful person was the young Guyanese kid at the service desk.
I month ago I went there looking for a bolt for the center cap on my custom rim. I asked one employee for help… «check aisle 12» was the answer. I could not find it. I tried asking another employee and he quickly jetted to the back so I couldn’t ask… I spent 40 minutes in the store before walking out. I eventually got the part at the local hardware store. When leaving, I almost got run over in the parking lot by a dark grey Nissan Altima and my child was in my back seat to boot. The driver gets out and guess what, he’s wearing a Pep boys uniform.
Friday I went to the store and bought front and rear disc pads. Again most of the employees acted like it was a burden for them the help me get the pads. I spent 50 minutes in the store. Saturday I took off my wheels to install the brakes… the pads are not the right one for my vehicle. When I went back to the store, I was asking about caliper paint and a sub-​woofer box and an amplifier. I was told check that aisle and the speakers are in the corner. I just left. I wish there was a lower score than one star.
This is basically the Worst garage in the area but I guess since we have no other options then we have to put up with the crap! I have lived in this area for 17 years and this Pep boys used to be a very good place but in the past yr and a half everything has basically gone downhill.
I feel really bad for writing such a horrible review, but this place SUCKS !.

It’s hard to find a decent auto repair shop. Trust is a big issue and I find it almost impossible to trust a mechanic, at least at a chain store they have a company policy with pricing and warranty. This Pepboys has been reliable so far, they are ok for basic maintenance, anything major recommend taking your vehicle to dealer but any brakes shocks oil changes and tires then this is a good place to go to. It can get crowded at times and wait times can vary, I have had 45min oil changes to 3 hour brake maintenance done. Prices are fair, if you join their rewards program then they send coupons. Overall 4 stars for me.

I used to bring my cars here for NYS Inspections. I never had a problem with my other cars, however every time I brought my modded car I seem to walk out of there shaking my head. One year after I dropped off my car at their service area, I heard my car being revved HARD as I was walking to their waiting area. My car is turbocharged and has a modded exhaust system so the sound coming the car resonates in their closed service area. I wasn’t bothered then. However the following year, same thing happened BUT this time I heard the tires screeched as the sound of the exhaust resonated from the service area. I told myself «that’s it!». After my car got the much coveted inspection sticker, I’ve never been to this place. I go now to the Pepboys in Elmont where you can pretty much see what the Techs are doing while your vehicle is under their possession.

This pepboys is terrible. I have been waiting here for two hours for a simple front break pad replacement! Now the manager tells me the papers «got messed up». I am now late for my appointments.

It’s been awhile since I’ve done this, but gotta share my negative experiences. To sum up my experience…
Come here requesting oil change.
Leave and return 3 hours later after receiving call that my car is ready.
Return and oil change was not done.
WTF???
Pepboys, you are the bane of my existence.

It sucks ass!

I went to Pep Boys after hearing good things about them. I was really pleasantly surprised. Everyone was friendly and courteous and they checked my tire for leaks (no leak) and reset the tire light and off I went. One happy camper.

I wish there was a lower rating than one star because this place is horrible. It was Saturday evening when I had a flat tire. It was on the rim and there was no other place except this place. Drove into the garage or mechanical section of Pep Boys. One of the mechanic employee told me speak to a female employee about the registering the car for repair. This employee was so rude, she actually sucked her lips and looked away. Then she points to the inside and tell me she will be with me soon while she was eating her sandwich. If she was eating lunch or on her lunch break why wasn’t someone else covering for her. Or are employees allowed to eat food and walk around being rude to customers. Clearly this woman had no home training because she chewed with her mouth open yukkkkk.
This place is where customer service goes to die. My God I don’t know if the employees here are taught to be rude and crass because I was appalled. I was waiting in line while a customer fought with the employee then when it finally stopped I looked at my watch this wasted a good fifteen minutes of my life. Then when It was my turn instead of helping me the employee actually called the female employee to discuss the conflict that happened. My jaw dropped and I was waiting in line staring at their faces with amazement. When I was finally called the whole counter smelled like food. They had no problem eating their lunch in front you when they are suppose to be helping you. This was the second employee eating in your face. Then I filed some paper work and paid and as I was leaving the employee remembered to ask for the key. Couple minutes more I would left Pep Boys without giving them my car keys. These people were more interested in eating their lunch in your face than actually helping you. I had the good sense to call corporate office and report this store. They really need help with customer service. I will never ever go here again. I advise you be aware when you shop here because your will get rude employees chewing their food in you face than service.

On average, the time you spend here is about 45 minutes to an hour. If they are packed, then, at the most it would be an hour and half. That’s the first thing I wanted to put in my review because I know a lot of people go to these shops based on the time they would be spending there, no one wants to sit in a booth with a small TV that doesn’t change channels while their baby is undergoing some work. The guys here are pretty straight forward, they will sometimes be a little lazy if you come in about a warranty and start off by recommending you go to your usual Pep Boys but they do step up if you tell them you don’t want to do that. They give no attitude but are very straight with the pen to paper, they don’t do too little or too much, just what they are supposed to and make sure it’s a good job at that. My only dislike about this place is that there is no employee-​customer relationship, these guys really don’t make much conversation unless it’s to each other.

I came here to get my alternator replaced because some other place I will decline to mention told me that it was broken in my car. I asked these guys to test it first before replacing. So they did the test (Cost: Free) and found out nothing was wrong and no repair was needed at all. They showed me computerized results to prove it. I am grateful that they were honest with me and would visit this location again.

Stopped into get my inspection & grab an air filter. Got in & out in about 45 mins. Worked for Me.