Panda Express

Food was not fresh I’m pretty sure it sat for a long time. Not a huge panda fan but it’s usually good. Not today it must not be a good location they vary by owner.

Drive thru horrible!!! 5 cars ahead of me… been sitting since 6:20 pm and just left drive thru line at 6:55 pm On a Tuesday evening! I have been to other drive thru locations for Panda Express and it never takes this long. They need more workers or quicker workers??? If you want quicker service at this location, go inside or go elsewhere!
Also my order of crab ragoons-​1 out of 3 had the filling :/

No accuracy
Lacking urgency
The most important to a business is customer service.0%
Missing items plenty of times
Manager is not available
Keep your reciept we will give you 2 entrée plate…
This is how they resolve a complaint. Every time, missing items, burnt food and dry, free meal next time.
Stereo type training. free meal! Who

Food is fine and service inside is fine too. But it is the worse drive thru I have ever been in. There was only 3 cars in front of me and it took over a half hour to get through it. Even when I got to the box to place by order no one even talked to me for 6 – 7 minutes. Most places acknowledge you and if they are too busy they tell you they will be with you soon. Avoid the drive thru unless you have tons of time and gas to waste!

I pulled into drive thru @ 5:40pm. And got my food at 6:20. Wait time was horrible. Food wasn’t even fresh. I feel like a waste of time. And you can’t even leave drive thru. You just have to wait. When I pull in a drive thru I expect to get in and get out. I’m not expecting a fast time like McDonald’s. But let’s be reasonable. 40 minute wait is ABSOLUTELY RIDICULOUS!

When we got there, there was a long line, we got through the line pretty quick where they ask if we want chow mein or rice. Them we go onto the entrée line, we wanted orange chicken and teriyaki chicken and chicken egg rolls, they were all empty so they told us to go ahead and pay and that we would have to wait till the new food came out. So we waited. and waited. the orange chicken came out they put it in our box, the teriyaki came out. There was enough for both our orders instead they only put it in one of our orders and gave the rest to the customers that were behind us. every time the teriyaki chicken came out they kept skipping us. So therefore our food was getting cold. So finally after 15 minutes my husband walks up and asked when ours was going to be ready and they said when more teriyaki chicken comes out. So my husband asked to have our order remade because our food Is sitting in the containers getting cold. So they made us new ones. Not only did we have to wait for about 20 minutes every employee in there knew what was going on and gave us dirty looks. That is the worst experience we have ever had at panda. They did not even put napkins or forks in our bag. I’m upmost disgusted with that restaurant.

Literally I sat at the drive through order machine for 5 minutes with silence. Nobody answered, and I was about to leave. same thing at the pick up window. Writing this as I wait here with horrible service. Just terrible.

This is the third and last time I go through the drive thru at panda. Over 15 minutes. Just ridiculous, get more help#

I eat at this Panda Express fairly regularly. Food is consistently good, service is not consistent. My last visit the customer in front of me in line was having his order fixed because he did not get what he ordered. When I got my order back to work, the two item meal I ordered was missing one item. I phoned to let the manager know what happened and she was very nice and wanted to help. However, her solution to the problem was for me to drive back to their store or take more of my time to have her fill out some form for my next visit. Getting my lunch should not turn into such a project and require so much of my time. I won’t stop eating at this location but I will not expect great service either, based on my past experiences.

Not so good tonight, I know you all close at 9:30 but we we are there at 9:10 and the food we see In front of us is really not that good to look at, and you won’t cook new things is pretty bad, given less about because that’s all you have, is just bad customer service. Think we are still paying for that food, a lot disappointed especially I have to cook when I get home because there are still Hungry, makes no sense, the point was to fill them up with hot good food, not cold hardly any food.

Great fast food option. Not as good as any sit down Chinese I like but much better than most fast burger or chicken joints. Entire family loves it. Favorites are orange chicken, string bean chicken and sweet fire chicken. The cream cheese rangoons are great. Customer service one hour before close stinks cause they don’t like making new stuff, they will if requested but it’s obvious they don’t want to. Good price, clean place.

This place was pathetic! It was nearing 9pm and needed a place for dinner. Panda Express has hours posted that they are open until 9:30. I arrived at 9:05 to a view of empty food pans! They did have a few (as in three) entrees available. However, they did not have their full menu available. They are not even closing for another 25 minutes!!! Very poor customer service. I walked out in disgust and went across the street to another food location.

We’ve been this Panda several times. We use the drive thru periodically and every time they claim that one of our items in not ready and we have to go around and wait upfront.
Today was another time when this happened. We were told our food would be ready in 8 minutes. We waited 15 minutes and then finally went inside …
We found the employees freely serving the item we were waiting for … And defending the fact that they basically forgot our order. Terrible service … Drive to a panda somewhere else … Just not this one.

Ok, have been back a few times. Drive thru service has been better. Giving one star back.
Food good… Drive through bad… Took 30 minutes to get through the drive through… No I’m not exaggerating. 5:34pm to 6:05pm…and they forgot my mandarin sauce so I had to go inside anyways…

This is panda, you get what you are expecting. The drive-​thru is always super fast and I have never had an order filled incorrectly.
My only complaint was that on this visit the orange chicken was clumped together and not as good as normal.
I always order the spring rolls, they’re my favorite.

If I could give negative stars I would. This place sucks. We have eaten here a few times and the service has always been subpar, but this trip takes the cake. We left after 15 minutes standing in line while the only two employees on the floor were making passes at the Pepsi vendor working on the soda fountain. We will not be back to this location, I would rather make the trip to Gilbert were their food is actually fresh and the service isn’t terrible.

The kids love panda express. My 9 year old actually complains that they give you too much food. This is pretty much the only non chicken nugget or spaghetti or pizza food that my 5 year old will eat. And to be honest– I don’t mind it either.

3 stars because I like this place, but it really can be hit & miss. The atmosphere is bright, friendly & really well lit. The food and service can be good at times and only SO SO on others. For fast food it’s definitely a step up, but I wish it was a bit more consistent. Try the monthly specials as they are usually creative, fresh and quite tasty. Anyone have a good set of chopsticks I can borrow?

The service was sub-​par. As soon as I had paid for my food, the cashier turned away from me immediately to do something else. I had to go to the counter three times to ask for items that should have been given or offered to me.
Usually the food is decent for what it is, but this time I felt jipped a little. It can get a bit pricey, especially when I add my favorite crab rangoons (aka wontons).
Overall, I’m usually pleased with Panda Express, but this first (and possibly last) visit to this location left a somewhat bitter taste. The worst part is the bright sign lights up my kitcen at night; a constant reminder of an experience that could have been a whole lot better.