Green 2 Crystal Clear Pools

I requested a service repair through my home warranty company for a pool pump that went bad and the warrant company called Green 2 Crystal Clear Pools. They went out and said the motor went bad because of water damage from water run off from my roof. When I called them to question their diagnosis; it took me calling THREE times to finally get a call back. When they finally did call back, I questioned their diagnosis because we have had less than 0.3″ of rain in the last month and the motor has been there for 9 years without any issues, they said that they can not change the diagnosis with the warranty company since they already called it in. I informed them that my home warranty company said that they WERE able to change the diagnosis and Jennifer’s response was that she still was not going to call them back. I would stay far away from this company!!!

I started using Green 2 Crystal Clear Pools when the unit that converts salt to chlorine broken shortly after moving into my home. The were quick to come out an get it fixed. Then because I didn’t know how to make sure everything was working correctly and keep the everything at the correct levels my pool started turning green. With the hot weather here before I knew it the pool looks like a swamp. I knew at that point I was going to need to have regular pool service so I gave them a call back. Jennifer was awesome and was able to get someone out quickly to drain, clean, refill and get the salt, and whatever else was needed to get it looking crystal clear again. With the weekly service I haven’t had any problems with the pool and my kids and I have been really enjoying the pool. I decided I wanted to be able to use the pool year round and the pool didn’t have a heater so I gave Jennifer a call again to find out my options. She did a good job explaining all the options and decided a heat pump would be the right choice for me. Once I gave her a call after the new breaker box was installed she scheduled an appointment the next week to have the heater installed. The only reason for the delay was because the supplier couldn’t deliver the heater any sooner. I am super happy with the heater and the service that I have been getting from Jennifer and all the other employees at Green 2 Crystal Clear Pools and would recommend them to anyone I knew that needed help with their pool.

Home warranty sent them. We had an appointment, and they arrived at another time when I wasn’t home and entered my property without my permission. I was not there to explain the issues, and they made a report that caused me not to be covered when I should have been. Would never use them!!!

Terrible! They replaced a pump housing 66 days ago. Of course since it was under a home warranty, they installed a used part. So a couple of days ago, the gasket they put in starts spewing 2 leaks. Used gasket maybe? Now they’re telling me that they only warranty THEIR WORK for 30 days. Nice! Way to stand behind your work. Avoid!

This company is unbelievable!
They were initially sent by my Home Warranty Company, and now I would not use anyone else.
Incredibly responsive, great service, very ethical and honest. Would highly recommend them.

My pool pump motor was making a loud noise about two months ago. I called my home warranty company. They had Green 2 Crystal Clear Pools contact me. I sent them some text pictures of my pool pump. I had to go to work, but left the «trade fee» check in an envelope. The technician came to my house, replaced the pump and called me to tell me the work was finished.
As I mentioned, this was almost two months ago and I waited to ensure everything would be working smoothly. I was impressed with the service, both the quality and efficiency. They were very polite as well.
I was very pleased with the service I received from them in July 2015.

We had a problem with our pump motor. It wasn’t performing properly for a while. We knew to call Green 2 Crystal Clear instead of the company who installed the «new» pump motor. Rick came out and figured out the settings that were set incorrectly and replaced a part in the pump he knew was bad because of the sound it was making. It runs so quietly now and he went above and beyond. They have serviced our pool 3 – 4 times in the past couple of years and Green 2 Crystal Clear is the only pool company we call when we have a problem.

After several bad experiences with pool companies contracted by our home warranty company our call was dispatched to Green 2 Crystal Clear Pools. By noon the following day I received a call and an appointment time for later that same day. Rick called before he arrived during the scheduled window like I had asked. Within minutes he had addressed the problem. I would highly recommend this company.

Horrible customer service, had «technician» come out for warranty check, Rick spent less than 5 minutes didn’t take motor apart just said water damage. Tried calling office no one answered 5 times, when finally someone answered I said I would like to talk to Rick she said I’ll give him message. No word for over a day, called back again with no answer first 3 times and she said I’ll tell him to call you. Rick finally called and when I asked about diagnostic he said, look man I can’t help you talk to the owners. Worst customer service ever, never will use again and will demand that warranty company never calls them out again.

I highly recommend Green 2 Crystal Clear Pools! We had them out on a service call through our home warranty and they were able to correctly diagnose the issue I was having with my spa heater. I had 2 other companies come out in a period of 2 months and neither were able to correct my problems. Green 2 Crystal Clears pools had my heater up and running! They even made some other suggestions about my in floor cleaning system that wasn’t covered through the warranty but they offered to repair it at a very reasonable price. I was so happy with them, I picked them up for weekly service… my pool has never looked better! Kudos!

AVOID! AVOID! This business was on our home warranty list so we were referred to them when we had a leak under our pool pump. I called and left a message and the next day I received a call from Jason who told me it would be a couple of days before I would get a call back to even schedule an appointment?!? Ok, maybe the receptionist was on vacation.
We then had Roger who came an hour later than scheduled (I came home from work to let him in and pay him) and diagnosed a broken seal. Parts needed to be ordered and he would return the next week to install it.
Here’s where it gets interesting.. He puts the new part on and tells me that it’s «good to go» but he’s not going to turn on the pump because we should add more water to our pool first (?). The next day we realize the pump is NOW NOT WORKING!!! I call the office, the after hours phone, etc. to let them know. They call me the next day and say they can’t come out for 3 days — they’re booked. I understand it’s a busy pool season but you caused my pump to stop and you should fit me in. I was told that I could take their first available appointment or leave it and I can’t prove they did anything wrong! Really!!! This is how you conduct your business?!? Good luck with that. .we will definitely not be using them and will make sure our families and friends don’t make our mistake.

I have a warranty on my pool and they had me call green 2 crystal clear pools. What great service. They gave me next day service and then had to order parts. Rick came back again with all the parts he needed and fixed everything. He was so nice and explained how to put the band on my filter. I would recommend this company and Rick to anyone looking for a pool service. There was no pressure to buy anything I didn’t need. This place has fast, friendly, and a great service guy that knows his job. Thanks for helping me out so quickly…

My home warranty company, American Home Shield, sent Rick out from this company to fix a pump motor that died. Having had experience in the summer months with other pool subs on AHS’s list, I was concerned. I would have to get 2 or 3 «second opinions» to find someone that would fix the problem and not blame it on me or try to sell me on services or upcharge me. Rick dove right in and replaced the motor without even a phone call to «get approval.» When he replaced the motor and started it up, we discovered a leak at a check valve. No hassle. He fixed that! From here on I will specifically ask for this company and if possible, for Rick. Thanks, guys!

Brent was our pool guy who came to look at our pool. We needed a 2^nd opinion because have an older pool pump and starting to have issues. Our home owner insurance covered the inspection. Brent was very professional and informative, found the issue-​which was no way mention in the 1^st inspection by another pool company. He found a leak and repaired it… again, the other pool company did not do.
Brent explained in detail what we needed to do to get our pump and instruments working properly. Gave us recommendations and a tip or two if we wanted to repair something simple ourselves. Anyhow, compared to the 1^st pool company that came to inspect our situation, Brent was very informative and helpful.
A few days later… the repair leak he fixed and we took care of a couple of things on our own, our pool is back to normal. It is so refreshing to have a pool company not try to ignore a problem and tell you everything is okay or over charge you for something they didn’t fix in the 1^st place. The last month we have worked with 3 different pool companies and Green 2 Crystal Clear Pool provided excellent service.