All Things Bridal

Too bad I couldn’t give them zero stars. I was looking for a gown for my son’s wedding. They ordered a gown for me 2 sizes too big, which they said they did with all gowns. I was afraid that the gown wouldn’t fit, but they told me not to worry, the seamstress would fix it and it would be fine. Well, the seamstress didn’t fix it to a point that the top fit. It looked too big and basically said they did the best they could. The seamstress couldn’t take it in anymore. When the gown first arrived, I wanted to try it on with the seamstress present, but they said that I couldn’t return it unless it was damaged. The upper part of the dress was huge on me and they REFUSED to give me my money back. They didn’t have the size in the store that I supposedly needed, but assured me they could fix it. It looked so ridiculous, that I ended up having to buy another gown. They made the whole experience for me miserable! BUYER BEWARE!!!

Not sure about the dresses but the customer service leaves much to be desired here. I stopped in today to look at shoes and other accessories for my wedding. The dark haired woman at the counter asked if I would mind removing my shoes because salt and snow from Saturday’s storm was making the floor dirty.
I looked over at what was obviously a bunch of girls who had just finished their appointment. They were sorting through a heap of boots and shoes by the front door, and awkwardly trying to pull them on. I did not see, nor was I offered a pair of slippers or anything else for my feet.
I looked at the dirty floor and thought, «She expects me to walk around in my socks on her cold, dirty floor???
«Yes as a matter of fact I do mind», I said, and walked out.
Word of advice; if you are worried about your floors getting dirty and ruining dresses in your store then grab a vacuum cleaner and sweep up in between customers! You don’t ask us to compensate for your laziness. This is the northeast. Snow and salt happen! Get used to it.
At the very least, offer some alternative options like slippers. I didn’t get dressed up and come to a fancy bridal boutique to trod around in my socks on dirty floors. Unreal!

Horrible customer service. Purchased a designer bridal gown that was way too small when it came in 3 months prior to the wedding. Owner was to communicate to manufacturer and designer and keep us informed. We had to repeatedly call to find out the solution. Finally said they would make a new dress. Promised delivery by mid July. Arrived August 1^st. Second dress fit exactly the same way. Owner of store not available for each dress try on. No seamstress available in store. Finally permitted to take dress to independent seamstress for consultation after being told «was at a loss, don’t know what to tell you at this point.» «Wouldn’t blame you if you go somewhere else for your dress» The wedding was less than 3 weeks away. All in all very poor customer service, rude attitudes and not able to provide seamstress assistance. Turned buying the most important dress of your life into a nightmare situation!
Would definitely NOT recommend!

Terrible first impression. I am from the northeast originally, but now live in CA. My family lives here and I am home for the holidays and taking the opportunity to go dress shopping with them for bridesmaid and mother of the bride dresses. I called this store and also asked them if they had my wedding dress there. I have already purchased mine in CA, but wanted my mother and sister to see it. The girl told me that I wouldn’t be able to try it on. I asked her why? She said, «Because you’re not going to purchase it from us.»
What a terrible, awful response! We are still potential customers and I just wanted to be able to share the experience of my mother and sister seeing me in the wedding dress I selected, since we live across the country from each other and couldn’t share the experience together in the first place.
I wouldn’t go to this place with so little consideration and understanding…