Sub Zero Ice Cream & Yogurt

Horrible. We wanted to bring our son here for an awesome experience but when we got there is completely closed and it was still 20 minutes before the posted time on the door said they would close!!! He was so upset

Delicious ice cream. Just like a Cold Stone but different! Yummy! We will be coming back!

At 25 minutes, I went to see what was taking so stinking long, I mean there was only 5 people ahead of me, my grandma is faster than that and she is dead. Then when I get up there she’s making the person behind me, who does that? The only smart thing is there tip jar is at the beginning of the line, otherwise they would have nothing, at twenty bucks for a little ice cream I expect better service than that, should of took my tip back. .here’s a tip u suck get a different job

I never thought I could say this about any type of ice cream… but their stuff really does not taste like real ice cream. I stopped by here to grab my little nephew a sweet treat after dinner. Three different flavors were ordered. We thought that spinning the bowl and «turning liquid into ice cream» show wasn’t all that impressive.
The resulting dessert that came out averaged over $ 5 – 6 for each, which only was small scoop with a waffle cone. The ice cream basically tasted like extremely sweet frozen water, no creaminess to it with the toppings mixed in. Even the little boy stated that it tasted funny. We asked the staff why and they explained that we didn’t pick the right one that has cream in it. They replaced one of them with «cream» and it tasted pretty much the same.
Verdict: subzero rating. Not returning.

Cool ice cream and frozen yogurth lots of flavors too choose from, brain freezee is da best, my daughter loves the cotton candy flavor.
Price is ok, you get to see the ice cream, frozen yogurth be made right infront of you, pretty cool experience for the kidos too.
Staff is friendly and fast, never crowded and there is seating outside.

Ice cream was very good. Restaurant was clean. Employees were very friendly. My only complaint is the price. It seems a little over priced but other than that all was great.

This place is intriguing. The display of the flavors, and presentation of how they prepare the ice cream is really cool. The menu is quite confusing due to the many steps you have to go through to pick your customized flavors but the workers are very helpful, and informative. As for the ice cream itself… It was great. I definitely will return for more!

Been here a few times and each time has been long wait times. Most recent visit was 45 minutes. I honestly don’t mind the long wait times, but the wait times could’ve easily been mitigated with proper management. Staffing has been horrible with each visit having only 3 employees and no manager visible. Taking orders via post-​it note isn’t efficient and was the cause for delay in our most recent visit as the post-​it stack got mixed up.
You could say my visit wasn’t a flawless victory and Sub Zero definitely finished me. Seriously though, with an abundance of ice cream and yogurt shops around Puyallup and South Hill there isn’t a huge need to deal with the Sub Zero gimmick.

Super good ice cream, long wait if you have a group of people or would have given a 5 star.

Icecream was great! A lot of selections and options. Only problem is, they need friendlier employees. Just 1 out of the 3 was friendly. They acted like they didn’t want to help customers. Just good to try.

It’s a really cool place to visit and the visual effects are pretty cool. My son had a plain ice cream with marshmallows & sprinkles, I had the mocha sensation, and my husband had the Brain Freeze orange flavored ice cream.
I enjoyed mine a lot but the texture was just different for me. My husband enjoyed his brain freeze ice cream while our son didn’t care for his at all. The ice cream had great flavor — creamy and had a homemade taste to it. It was the sprinkles that ruined it for him. It tasted funny and after my husband & I tried a spoon — we can see why he didn’t care for it. We ended up buying him a waffle bowl and he was perfectly fine.
Will we go again? Maybe. I feel the ones closer to our home are better and we always leave 100% satisfied. Still, a fun little stop!
Friendly service, clean atmosphere, and cool vibe. 2 out of 3 of us were happy but the youngest ones determines (to some degree) where we go because if he ain’t happy — no one’s happy. ;-)

Haven’t been in for a while but it was so refreshing on this hot day. Got my regular mocha madness brain freeze. I love dipping dots so I like the brain freeze but here at sub zero, you’re not limited to your flavors. My only complaint I guess would be that they may need to have more people working… they’re always friendly but there were only 2 of us in line and had to wait 15 min for my order… poor girl was by herself…

I was so excited to come here cuz it’s closes at 12am on a Saturday night and I came all the way from Olympia, I drove for so long and got here at 11:20pm and workers were still inside but they were closed, I called right in front of them and they answered the first ring and said they were close… if your store says it fucking closes at 12am then you should close at 12am. Hella disappointed I’m only giving it a one star cuz I have to so I can post this damn review

The fun of this place is in the watching of the ice cream being made right in front of you — a novelty!
The challenge of this place is in how long it takes. The ice cream is absolutely average in taste. Certainly good… Not bad… But average.

I love this place, the people are friendly. It can get a little slow but that’s what you get when they are making the ice cream right in front of you.

Waited 25 minutes to get our ice cream. I wasn’t upset by the employees, they actually looked like they were under a lot of stress but management should be scheduling more then 2 people on a weekend. The girl at the counter even told us the day before was worse and there was only 2 people working. I almost left because to wait that long for ice cream is insane.
I asked for sprinkles in my ice cream and I pretty much got sprinkles with my ice cream not ice cream with sprinkles. That was a little irritating after waiting so long.

A little more on the pricey end compared to other cold treat places, but one thing they have that I love is Huckleberry flavor, love anything Huckleberries, Strawberries or Pineapple! Anyway, iMO it seems like its Dipping Dots you see in the malls, but in a different form, they have 3 levels of coldness with the third level frost bite type cold lol.
Seems a lot of time you walk in, and no one is there to serve you, so not that great customer service, the product is pretty good, and love the selections they offer.
Overall I would return here and would recommend this place.

Pretty good selection of flavors however if you think you want more than a small in the brain freeze level, you are sadly mistaken. In most cases, it takes about 15 minutes to eat a bowl of ice cream. Some of us, my wife, can do it in 3. The brain freeze level takes it to a new level. It probably takes a good hour to finish this thing. They advise you to not pull the frozen chunks off of your tongue for much the same reason you don’t luck a metal pole in winter. They mean it. What happens though is your taste buds melt off and leave you with a raw tongue for forever. And ever. Remember dip n dots? Those little frozen balls of flavored hail from hell? Add gorilla glue, duct tape, and super glue. Great place, but buyer beware!

Went here with the group and loved it. There was a small group the had ordered when we entered but since there was 2 girls there one of them was able to explain it to us.
Order 3 of their prefigured ice creams (peanut butter, mocha and lime) and a plain chocolate. I loved the ice cream and so did my son. They made sure he was watching before starting the nitro part of it which was nice. And they made conversation with us since it takes awhile, some of the nicest service workers I’ve talked to in a long time.
The waffle cones were a bit eh, so next time we’ll skip on them and the qbarcode they had up were to small to us at least with my cell. But honestly I’ve had a lot worse at more expensive places.
Right before we left and after one of the girls left for the night or dinner break, one guy entered and it was his first time so she gave her spiel about how it works and a group of 4 people entered.
The girl behind the counter took it in stride even though it takes a good few minutes to make. Think 2 orders of Coldstone for one of their ice creams.

I love the concept of this place! I like that my ice cream is totally customizable. I get to choose the base, flavor (s), topping (s), and how frozen I want my ice cream.
I read the reviews beforehand and knew that it might be busy. My bf and I visited about half an hour before they closed on a weeknight thinking they wouldn’t be too busy. When we arrived there were about 5 orders ahead of ours. Even though this doesn’t sound like that many orders, we waited for awhile until our ice creams were made. I think the main issue was that there was only one ice cream making station so only one order was made at a time. If they were this backed up on a weeknight, I can’t imagine what it’d be like on a warm weekend.
The finished ice cream was pretty good! I went with a cheesecake flavored custard base with strawberries and cheesecake pieces, frozen to the consistency of soft serve. The boy ordered lemon and huckleberry flavored premium base with nerds, frozen hard (brain freeze). I must say that I really liked the hard ice cream. It was a bit like dippin dots. And it forced me to eat the ice cream slower since I had to let it melt a little before I could actually eat it.
The gal working behind the counter that night was really nice and friendly and apologized for the wait. I would definitely come back but maybe during the colder months when no one wants ice cream.