Dick’s Sporting Goods

I like this store. They have everything you could ever think of sports wise. I went in today for new running shoes & found exactly what I was looking for.
I go here when I need to find anything new for my 6 year old, they have reasonable prices & a wide variety.
It’s organized, clean & the staff are kind. I don’t frequent this store a lot, but when I go I know that I’ll find what I want.

A MAN’S MAN Review of Dick’s Sporting Goods in South Hill
A lot of suggested retail price (MSRP) and big mark ups on anything Seahawks related.
I now just park my little Honda at the Dick’s Sporting Goods lot and make my way from the front entrance to the mall entrance speed walking as fast as I can. Trying to avoid eye contact with any of the high mark ups on sports equipment/​clothing that is sold here. The employees won’t greet you but the loss prevention/​security associates that are standing at the front entrance and at the mall entrance will gladly let you know that they are watching you because they are the only ones that will say hello to you with a smile but with both eyes glowing with suspicion.
Yeah, that’s how I feel about this place…

It’s apparent the manager doesn’t care about the store. The store is a complete mess. The bathrooms are deplorable. The items we tried to look at to purchase either had no price or were no where to be found. We’ll never go in here again

Horrible customer service. Just spent ten minutes on hold and transferred three time to find out if an item was in stock. One time on hold after being told that one size of cleat wasn’t available, the lady set the phone down after I asked if another size was available and I over heard her say she didn’t know what model when I told them three times. She then got back on the phone after clearly not checking and said it wasn’t in stock either.

I would agree with the previous poor service comments. Most of the associates look like they are hanging out with their friends, but then again they are teenagers. Kind of what I come to expect from most places. Sad but true expectation.
I did get helped by a much older gentlemen when purchasing a firearm the other day. He was awesome, friendly and knowledgeable. It only took him five minutes to verify my application and said I was approved. Then left to find the box. He said the manager needed to come by and sign off on my application. It took twenty minutes waiting for the manager to scrutinize my application. The manager came up and asked me to sign and date every little scribble on my application. The manager seem generally annoyed he had to deal with any part of the transaction. The next day when I came in to buy a case and more ammo, the manager was standing in front, leaning on a shelf watching the soccer game on TV. The older gentlemen was in the back finishing up with what seemed like a happy customer. I think the manager sets the bar for poor service here, while other employees provide exceptional service.

Very poor customer service. Numerous associates were more concerned with gossiping than helping us (the customer).
We knew what we wanted to purchase. We went right to the department. We waited 15 minutes and flagged down several associates.
25 minutes later, we finally were able to walk out after mass confusion and incompetence.

I don’t understand all the negative reviews, this place is great! I have shopped at Dick’s several times for a number of things and every time I have had a positive experience. One of those times I was searching for basketball shoes in the middle of July (not even CLOSE to basketball season but I had a desire for a new pair of Nikes… lol) and they didn’t have the kind I saw on their website in store. A nice woman employee, I forgot her name, helped me thoroughly for 45 minutes while I flip-​flopped my decision and deciding which ones looked coolest and fit well, but she ended up calling a store on the EAST COAST and had them send them all the way to Washington for me in less than two weeks. Now that, ladies and gentlemen, is customer service! I have also searched there for shorts and T shirts and the selection is always ginormous and the staff has always been helpful. The location is perfect and the store is hecka big! I recommend Dick’s Sporting Goods and will definitely be back soon!

Excuse me if I sound angry, but it is because I am. This is a beautiful store, in a great location, with very friendly staff. BUT here is where this store loses 4 stars. WHAT IS UP WITH THE TINY TINY SELECTION OF GIRLS/​WOMENS CLEATS? IT IS THE YEAR 2013 AND WE ACTUALLY PLAY SPORTS — GASP — SERIOUSLY WE DO! I cannot stand walking into the store (and there is no excuse with a store as big as Dicks) and finding 3 top of the line cleats (the rest are just junk) for women and rows and rows of top of the line cleats for boys/​men. My daughter wears a 7 and they dont make size 5 in mens so she is stuck with about two choices in the womens section. PINk? no thanks. Lavendar? No thanks. Seriously, come on guys — get with it! Give us a selection worth driving from Olympia for. Ridiculous. Apalling. Pisses me off.

Sporting good store what else can I say. Although this location did not have the full selection that other Dick’s stores do.

Pretty good spot. We went in looking for a bike rack for our tow hitch. As soon as we walked in the store we were immediately greeted. We headed back to the bike area and started looking at the racks. A guy working on a bike came over and asked if we needed any help. Everyone seemed pretty helpful.
They only had 1 cashier with about 4 people in line. There were 2 other workers standing behind the cashier talking. It looked like 1 of them might have been a manager. It would have been nice if another register opened up so the line could move a little quicker.
Love that the store gives you the option of receiving your receipt via email.

Love this store. Decent help, large selection of team sports goods. Only knock would be to have higher end shoes.

Sporting good stores are a business in themselves as the are a place that you can find all your sporting good needs but I find them to be overpriced whichever establishment you decide to go.
If you have read my review on Sports Authority then you we realize that I am keeping to my word and refusing to do business with them anymore and have ventured to South Hill and did my shopping at Dick’s instead.
Unfortunately they don’t offer a military discount but then again neither does there competition as far as I am concerned. I did get to take advantage of some pretty awesome coupons they had in the Entertainment Book and scored $ 20 off my purchase of $ 100.00. They also have reward card deal were after so many points to score more coupons!
This particular location was very bright and colorful, they offered a really large variety of all Sporting Goods and the service was fast and friendly.

Horrible service today while waiting to pay for merchandise. Easily 10 – 12 paying customers waiting in line today (Saturday) at noon.
No customer acknowledgment whatsoever from any of the Dick’s associate.
What was frustrating is while they had two cashiers open (and it was apparent that they should have had another two), they feel the need to have a front entrance greeter. An additional frustrating moment was when three other associates walked in the vicinity of the registers and waiting customers but continued to say nothing nor did they open up a much needed register. Finally, while we were close to finishing our check-​out did another clerk open a register. Unfortunately, she failed to be apologetic or pleasant.
Way to go Dick’s. You’ve earned your name.
The two stars comes from having selection.

A nice selection and decent prices, plus friendly employees. Compared to the other sporting good stores I have been to in the area, Dick’s had the best selection and good prices.

Better than big 5, not as good as Cabelas, with prices and service somewhere in between.
They have just about everything, mostly name brand, so while some people call it pricey, guess what, you’re not at Walmart. Pretty decent selection, I find their hunting fishing and camping to be fair priced to about 5 percent above median competition prices. Their bicycle, wieght lifting fitness and shoe departments seem to be closer to 20 to 25 percent higher than competitive stores. It does have a little of everything sportswise, but they don’t corner the market on any individual sport. If you want camping stuff go to REI, if you want gun stuff, go to a gun store, shoes, hit a shoe store. But if its a fairly common item to a given sport, there’s a good chance they have it at an ok-​ish price.
Service seems to be either available or not. But if you’re sitting at the gun counter and no one is there,.don’t expect to be helped anytime soon.
In summary if you need to get a few items accross a few different sports and don’t want to support walmart in the process, go here before you hit big 5. But may not have specific items more rare or eclectic to a specific sport. And for the love of God, you better be able to help yourself because we all know customer service isn’t going to do it. Overall I can’t complain because I love wandering through sports stores, but nothing special to note otherwise.

the golf department is excellent! I got fitted for the clubs that work for me. thank you KC and Kai. These guys are PGA certified professionals and a pleasure to chat with while your waiting for your clubs to be fitted. Plus the virtual range helps with the fitting process and lets YOU see the results of reach club. They don’t work on commission so they will not sell you high prices clubs. They sell you the clubs YOU need. the service was excellent after getting fitted I called to tell them I wanted this clubs and they had them also ready to go when i got to the store. Awesome work. but the employee at the register didn’t know how to ring up and comp the fitting fee. I recommend going to these guys if your looking for clubs before hitt the Golf only retail stores.

I have only been in here due to it being a convenient place to spend 20 minutes while I waited for my Ghost Armor to dry. I did purchase a few firearm cleaning items. They had a moderately lacking selection to choose from, but I found things that would work. They were small and inexpensive items priced about right for what they were. They have a fairly good selection in most areas and I have always had good customer service and never had to wait in line to checkout.

Wow. Huge store and mass-​market merchandise but lots to look at and play with. They’ve got a little of everything. Nice replacement for the loss of Joe’s nearby.

Huge store with over inflated prices. Keep an eye on your local newspaper though because they have coupons or specials almost every week.
Massive inventory. If it’s sports related, you can find it here no problems, but you will be paying a little more for that convenience.

Very large sporting goods store.
Much like the Sports Authorities but a bit bigger.
This is the flagship store for Washington for Dick’s. Larger then you would think. Everything you would need for your outdoor fun.