Cornforth-Campbell CARSTAR

These folks took great care of us and our truck! They worked directly with our insurance. They even looked out for us so that we indeed received genuine replacement parts, not inferior after market ones. We got our truck back exactly when they said. My bill was the amount I expected and clearly explained.
I ordered a custom grill and had it shipped directly to the body shop for installation while the truck was already with them It showed up damaged. I had the new part shipped to them again. They whipped our truck back in and beautifully installed the grill for practically no money! I am extremely pleased with the professional and timely service we received and wouldn’t hesitate to go back again if we ever dent something else.

I’ve been meaning to leave this review for some time. 2 months ago I managed to dislodge my entire bumper cover with a poorly executed reverse. I called in the morning and they got me in that same day within an hour. Fortunately for me there was no serious damage and the repair was just a quick fix, which the mechanic was able to do on the spot.
I spoke with 2 people at the front and one mechanic — they were all helpful, friendly and efficient. I will definitely come back if my car needs future repairs (although here’s hoping it doesn’t!)

I have had my pickup repaired twice at this CarStar location. The first time, it was repaired well and in the timeline that was promised by Danny and Kurt. The second time– disaster. My husband was hit while stopped at a red light and the truck was dented and scratched down the entire driver’s side. He stopped by the shop and they took pictures of the truck for the insurance company. A few days later, I received a call saying that they needed pictures of the truck. I drove the truck back for more pictures. A few days after that I called to check on the status of the insurance approval and was told that they didn’t have any pictures of the truck– that I would need to come in a third time for them to take pictures. I did, for the third time (I only put up with this because they had done such a great job the last time my truck was in). The repair was approved by the insurance company and I dropped of the truck. The front desk woman logged the damage, both new and old and I got a rental car. About a week later, when my husband went to pick the truck up, only half of the side was repaired– the entire bed had the scratches and dents, which were very clearly part of the accident, still there and untouched. After some discussion with Kurt, he agreed that the scratches were part of the original accident and kept the truck for further repairs. When I went to pick it up the second time, there was a very large door ding on the opposite side of the truck– a large dent through to the paint. I pointed it out to them and was met with a weird silence. Kurt went back in the office and when I followed him in, everyone became really quiet and they all stared at me as if I had done something wrong. I was told that they had left the truck at Les Schwab for several days and that is probably where it happened. Finally, he agreed to fix the door ding. A paintless dent repair guy came and «repaired» it poorly. Kurt called and said the repair wasn’t good enough and that he would call the paintless dent repair guy to come back, then call me to let me know what was going on. He didn’t. At the end of the following day, I received a message from Danny saying that the truck was ready to be picked up. The following morning, I received a call from the insurance company stating that the shop had called them and told them that the repairs on the truck were finished and that I had not yet picked up the truck despite their instructions to do so. The insurance company said that they were not able to cover the rental car because the shop said that the repairs were done and that I had not been in contact with them to arrange pick up. I called the shop and spoke with Kurt who reiterated that the truck was ready, so my husband left work to pick it up. The door ding was still obvious, though improved, and paint was just slapped over it looking pretty crummy. My husband was unhappy with how bad the repaired door ding looked, but Kurt essentially said, too bad, go to your insurance company. Despite being in military uniform, my husband was treated like crap. To top it off, when he got in the car there was a half empty soda on the dashboard. What a total disappointment– when these guys do a good job, it is great, but that isn’t always the case. I can not recommend them and I would never use them again. Their promise to stand by their work is a joke.

My son’s car was hit when he wasn’t even in it, never a good start to a day. We chose Cornforth for repairs, which were substantial, and they were fantastic from the first contact we had with them. Talk about friendly, efficient, stellar service! They made it easy to get the car taken care of, they’re affiliated with Enterprise rental and that was helpful, they made the entire process as painless as it could be, even dealing with the insurance for us. Can’t recommend them highly enough!