Gerber Collision & Glass

I had repairs done on a Forester about a year ago, after I hit a curb swerving to avoid another driver and took out most of the suspension on my right side. Gerber was recommended by my insurance company, because they guarantee the repairs for life related to the initial incident.
The repairs took a week longer than the initial estimate, which was understandable given how repairs go and how much damage my car had on the suspension.
Got my car back, and noticed that the body repairs were poorly executed. The door that was taken of for paint was misaligned going back on, so the air vents are off-​center in the car. The misalignment also left part of the floor covering misplaced, and it couldn’t’ be «tucked» back in where it belonged. (Mind you, the door had no body integrity damage, it was done solely for paint, so alignment back on should not have been a problem since structurally the door wasn’t compromised.)
I’ve heard that body work ends up never being exactly the same, and I figured it wasn’t anything life-​threatening to the car, so I just let that go. Sloppy, yes, and definitely not professional in appearance, but I can understand that particular oversight or appearance.
Biggest issue was that I had an axle seal break that was repaired with the suspension. The seal break caused a transmission fluid leak when the car initially hit the curb, and the shop never double-​checked the levels, despite the seal being repaired. My car was sent out without any transmission fluid at all. Bone dry, not able to be registered on the dipstick, and needing nearly 4 quarts of replacement fluid once I got home 50 miles later. And this was not just me checking the levels because I had an inkling; the transmission was popping out of gear every few minutes the entire way back in a snowstorm, and wouldn’t go into gear properly within the first few miles all the way back.
Reported the issue, and they denied that they had to check the fluid in the first place and tried to tell me that nearly four quarts wasn’t even «that much» to worry about. Never took responsibility for the mistake, or even apologized for the oversight on their part, an oversight that could cause dangerous and expensive repercussions to me. I called my insurance claim adjuster, and they made a note of it for me, since the manager didn’t do anything in taking responsibility for the mistake.
25,000 miles later, my transmission is starting to have issues with shifting, sticking, and engaging. I’ve also had some premature clutch disc wear that has affected the drivability of the car. Luckily I had the foresight to report the issue to my claims representative when I first had the issue with transmission fluid, because Gerber has never taken any steps towards responsibility with the initial problem. They even went so far as to deny that driving a bone-​dry transmission would ever be a problem at all. I was also told that a 5-​speed manual transmission doesn’t have fluid requirements, and there was no dipstick available to check, both of which I checked myself on my car to validate there wasn’t any fluid.
Never offered any help to diagnose or alleviate concerns, and I had to deal with one of the most dismissive, belligerent, and overall poor examples of customer service and support of which I’ve ever had the misfortune to be a part. The terrible support combined with some horribly false statements regarding basic car functioning have completely stricken any interest I have in ever trusting my safety and security to them again.
Would not recommend getting any vehicle serviced here for any reason. 90% of business with the public is the customer service aspect, where the customer feels valued, respected and listened to. The customer should also feel like if there is a mistake, things will be taken care of, and the safety and quality of the service is top priority.
This place lost 90% of their experience with the dismissal of my very valid issues with their mistake, and then the subsequent complete dismal with the potential repercussions of their mistake. My safety and quality of experience was never their top priority, and for that, I will never give them another dime of my money or my time.

My father always said if you can’t say anything nice, don’t say anything at all. He never had to go to Gerber’s to have his car repaired. I really don’t understand how this business gets highly «wreck-​commended because my entire experience with them revolved around them making me feel like I was trying to scam them.
I had a front end collision and received bumper damage and I kept pointing out that I thought there was frame damage also because the hood did not line up after the accident. I also let them know that there was a crack in my window before the accident, but I received another one as a result of the accident. From the minute I met the skeptical adjuster the place made me feel like I was scamming them. Everything I said, they claimed it was a result of a small dent in the back of the car, not the fact that the frame was bent as a result of the accident.
They did repair the bumper and they did give me a windshield as a result of the lousy service received in the initial visit. But here is the kicker, after I got the car back, a few days later I went to Denver and travelled at higher speeds. The car started shaking like a leaf. I called the company and explained this situation. What a surprise, once again it felt like they thought I was scamming them. It turns out that no one drove or even checked it before or after the repairs were done. So when I brought it in again, after several private conversations that included a mechanic and I think an office supervisor (without me included) they decided it was a bent wheel. Yes… really. As of yet no one in this company believed that they needed to discuss the damages on my car to me. I did get the mechanic to come out and tell what the damage was that was making my car shake to, but no one would have told me about what they thought was wrong with my car unless I asked someone to explain it for me. Once again they had decided that it couldn’t have been due to my accident, it would have happened at another time.
I am trying to understand why this company would not want to have all of the damages from my accident repaired, unless they can get more money (deductibles) or more business from the insurance company as a result of them denying my other damages. Really don’t get this but I have decided that it would have been worth it to pay for it myself, then to feel like a thief bringing my car to this place.
My son just got home tonight after being gone 2 weeks (before the accident)…and surprise surprise. he said that the back door was fine before he left…“did the accident do that?» I said that I guess we are the only two that believe that. I wonder now if I was just imagining the hood out of line and the lack of shaking of my car before I had an accident? Hopefully, your damages will be clear cut and you won’t have to feel like I do.
Two bright spots: the receptionist and you don’t have to worry about remembering names… cause no one ever introduced themselves except the manager over the phone when there was a problem with their service. Good Luck!