Vivint Home Security

This is the worst company! The customer service is terrible. I tried to cancel my account and they say write a letter 30 days in advance. I send a letter to them to cancel and they say that they did not get it. Funny that they got the check cashed but lost the letter. Now they say that i don’t have any proof that I send the letter. They are not accepting my copy. Said I could have just written it. This is sad customer service. Can you believe that they will not cancel my account and is still trying to make me pay. How’s about me taking this to the TV station and letting everyone know that Vivint is one of the worst companies I have ever dealt with.
Because they lost my letter and won’t accept my copy they will not cancel my account. Sick company. Then lets go to court. VIVINT is Terrible!!!

Avoid these guys at all cost. Pushy solicitors and when you actually schedule an appointment they don’t show up. Then they back out at the last minute wasting our time. Do yourself a favor and turn them away when they show up at your door.

my neighborhood is a NO SOLICITING neighborhood and these sales people are liars and so rude!!! When he approached my house he was telling us about his product and we asked him first of all do you have permission to be in this neighborhood? He said yes then was going on about his product. Then we said we weren’t interested because that is why we have two dogs but kept insisiting on telling us about his product. We then had to leave so went in our car and seen him go to our neighbors house. Next day we called the rec manager and asked if they ok’d these people on the property and they said NO. now couple days later I was outside talking to my neighbor about these people and they also asked the manager if they could be on property and he still said NO. then here comes the same guy that came to my house and I straight out told him he’s not supposed to be on this property selling anything he said yes our manager said its ok for us to be here I said oh really I think you should go back and asked then to clarify this to our manager and then he ask do you know about out product I said no I’m Not interested then he says I’m rude and he’s just trying to do his job. Um hello you’re the rude one I nicely said we’re not interested and that’s a hint for you to say ok thank you for your time and walk the other way but no he wants to stand there and says I’m rude and he’s trying to do his job I said hello you don’t have permission to be here and I’ve said we’re not interested so just turn around and walk away. OMG HELLO IF YOURE NOT SO PUSHY MAYBE WE WOULD OF LISTENED TO YOU BUT AFTER READING THESE COMMENTS IM GLAD WE DIDNT!

We recently got services from this company. After being with them for a month, I wish I went with a local company instead. Come to find out, they do not have an actual office in Hawaii. They are based in Utah. They send salesmen from Utah to Hawaii, to go door to door to get customers. I am actually really dissapointed that when I have an issue with how my system is working, I can’t have someone come to help me right away. I have to call the 1800 number that goes to Utah, and then get told that they don’t know how to contact a manager in Hawaii. They said that the Vivint Solar company in Hawaii is a seperate company, and they are not affiliated. I am so dissappointed. I’m Probably gonna change services soon.