Providence Pack and Ship

I should have updated this earlier. While I originally thought my experience was great, it was not so great after my package got lost. When you ship through UPS from here and something gets lost, even if you have insurance, UPS doesn’t pay you, they pay the shipper. And so when I got a $ 400 payback from UPS for losing the computer I shipped, they sent it to the owner of Providence Pack and Ship, who, when I called a couple weeks later (I checked to see if they had reimbursed me) had spent it. So he agreed to pay me in increments, of which he only paid $ 200 in total before we moved to Florida and couldn’t go back. Since their phone doesn’t work I couldn’t ahold of them to send me the remaining $ 200. Don’t ship via UPS from here, or anywhere other than UPS themselves.
I should also mention that before the package got lost, it was damaged in delivery from a poor packing job. I was lucky that UPS lost it after I was notified it was damaged, or they may not have reimbursed me because I didn’t use an official UPS store.

This place is awful… Their phone number is a fax number, hours are near impossible to find (incorrect when you do find them), and when you arrive during the hours you think they’re open there’s a note saying they’ll be back at 11… Seriously, it’s Saturday! You’re only open for four hours according to your sign and you can’t stay put for four hours? Horrible customer service.
Upon the guy returning to the store (after waiting 15 minutes)… They were all out of the boxes we needed for packing… The store was incredibly dirty and disorganized… He didn’t even help us look and basically said we don’t have anything… Complete waste of our time.

I use PPS for all of my UPS shipping, which is not voluminous but important to me.
Sean is very good and gets things done.
I always pack my own items in boxes so I have not used their packing services.

I have been there twice in the past 2 weeks early afternoon and both times it was closed… there was a hand-​written note on the door the first time that said «be back in 10 minutes». Luckily the person showed up before I drove away (he had a large Dunkin Donuts coffee so maybe he is alone and needs a break but NOT good business practice). The second time I got there at 1:20 PM and the sign read «be back at 1:45 PM». Well, I didn’t have time to wait 25 minutes so will try again tomorrow…)however will go earlier as maybe this person needs a break and lunch and has no one to cover for him.)

I’ve only ever been here for dropping off Fedex ground packages. All my stuff has been pre-​paid and pre-​labeled, so all I do is walk in, say hello to the person behind the desk, and drop off my stuff. It’s easy, they don’t ask any questions as to what is in the package (unlike UPS), and my stuff always gets to where its going. It’s also right near where I work, so going there right when I get out is very convenient.

Been going here for a while and trust them to pack and ship properly. But for the reviewer complaining about bike packing, I recommend going to a bike place that knows about bikes. Providence Bike does a wonderful job of packing and unpacking bikes. For anything else though, the pack and ship is my choice.

Who reviews a packing and shipping company you ask? Me. This place is awesome. I don’t know the owners name, but he’s so fucking miserable. He hates his life, but for damned sure, he can safely and securely send heavy machinery across the country (as I have done several times). VERY reasonably priced as well, he cut a mailboxes etc price quote by more than ¾, and he’ll make sure you don’t get ripped off. Only reason I am giving it 4 stars is because he doesn’t always have the tracking number out the door, you have to call later for that.