Moving Express

I booked Moving Express through UHaul, where they had good reviews and were reasonably priced (2 helpers for 2 hours for $ 130). I confirmed 3 times in advance, via text, including the day before, because I’d seen so many reviews for companies that just didn’t show up. I also moved on September 2^nd versus September 1^st, to avoid the rush.
Our appointment was for 5:00 PM, which came and went, with no sign of the helpers. I’d booked them just to help me unload my UHaul, as I’d loaded it myself. I texted Rubin, and he said «they’re supposed to be there, let me call and see where they are,» which was the first indication I’d gotten in all of our communication that the person I’d been talking to was not the one who’d be showing up to help me.
Another 30 minutes passes, no message, so I message again, to which he responds that he can’t get the guys on the phone, and this is the 2^nd time this has happened, and he’ll have to fire them. I ask if he has anyone else who can come, he initially says maybe, but then admits that without these two guys, he’ll have to cancel all his pending jobs, including mine, «so I can get my money back.»
Which brings me to the other seriously annoying aspect of this.
by Uhaul gives you a payment code before the moving helpers come that you’re supposed to provide to them only after you’re happy with their help.
says: «Q) What is a PAYMENT CODE?
A) I am glad you asked, it is your assurance that all the work is done to your satisfaction!
will never release that information without your permission, you are in control of making sure you are happy with the work performed BEFORE the Moving Helpers are paid.»
But it’s a LIE. Your card is charged the second you book, regardless of the code, and you have to go through the same dispute process you would without a code when the helpers are no-​shows. Luckily for me, Rubin was apologetic about his loser employees and agreed to my job cancellation, and
refunded my credit card before I was charged any interest. But the same amount of annoying hoop-​jumping, calling around, looking up numbers, blah blah. Not to mention, I was VERY lucky I didn’t pack too much in my UHaul and had family/​friends who came to help, I don’t know what you’d do if you were moving out-​of-​state and these jerks left you hanging. Avoid them!

We booked two movers for two hours along with our UHaul. I was nervous about this, because they we live in Boston and they were coming from Providence during a very busy moving time of year. However, our movers were punctual, efficient and helpful. They also didn’t give us any grief about living on the third floor.
I don’t have enough info to give five stars, because we only used them for a small job (loading), but we had a good experience and the price was very reasonable! Moving sucks – any help you can get is so worth it.

AWFUL Moving company. Where do I begin? First of all, they charged us a «travel fee» of $ 30 even though they are based in Providence and the apartment we were moving out of was in Providence. When I asked the owner, Rubin, about this, he told me that UHaul sets the travel fees and that he has no control over that. Blatant lie! UHaul Moving Help confirmed that the moving companies themselves set the fees and that UHaul has no control over them.
And it gets much worse. The day of our move, I called Rubin in the morning to confirm that they were coming. Not once did he mention that the movers were in BOSTON and would be late, not once. He assured me that they would be there «very soon». This was at 11:30 (they were originally scheduled for 11am). So, every 20 – 30 minutes or so I called or texted Rubin to get an update. Most of the time he ignored my calls but when I could get through to him he repeatedly assured me that they were «on their way». At 12 noon he told me they would be there in «20 minutes». It wasn’t until 12:45 that he finally admitted that they had been in Boston. I can only assume that, in an effort to make as much money as possible in a day, he simply double-​booked his movers and thought, «what the hell, someone will have to wait a bit, oh well». Normally this wouldn’t have been a huge issue. So we have to wait a few hours, so what? Well, because he and his movers were SO LATE (they didn’t end up showing up until 1:20, a whole 2 ½ HOURS past their scheduled time), we had to push the movers we had scheduled on the other end back an hour, WHICH COST US MORE MONEY since now THEY were going to have to wait. To top it all off, after waiting for the first hour and a half, my fiancé started loading the truck all by himself and got about 70% of it done by the time the movers finally arrived. All they had to do was move our two couches and a bed, EVERYTHING else was already done.
Stupid us, we didn’t realize that we could withhold payment if we weren’t satisfied. We thought we HAD to pay. So we gave the payment code and then today I filed a dispute on Moving
. Rubin wrote back and refused to give us any money back and even refused to refund the ridiculous travel fee that HE SET.
If you want a stress-​free moving experience with professional, organized, and on-​time movers, stay FAR AWAY from Moving Express in Providence.