Luminous Salon & Spa

Horrible customer service. I HAD a great stylist that I was seeing there and have no complaints about her. I left a review on Facebook saying that I emailed the OWNER Deb and never heard back from her and that the customer service was poor. Then I got a notification on FB that the salon «liked» my review. So they had time to «like» my review but couldn’t take two minutes to email me back and address my concerns! Wow I was in shock. They booked me with the wrong girl when I’ve only seen one person there every time I’ve gone. I’ve heard this happens a lot more than it should and leads stylists to lose customers. That’s unacceptable, I will never return there again. Also rude women working at the first desk who aren’t friendly at all, why have that job if you can’t communicate with people in a respectful, helpful, happy manner?! I will follow my stylist where ever she goes.

I went to see Fanny for a facial and brow wax. The facial was super relaxing and I enjoyed her holistic approach to skin care. She used a variety of essential oils and organic products that left my skin feeling youthful and rejuvenated. I also have had my brows waxed by Fanny several times and love the shape and the gentleness of her technique. Can’t wait to come back and try her for a massage!

Oh my gosh, I am just in love with this salon!!! All the people who work here are the sweetest! I especially love, love, love my little hairstylist Marina!!! She gave me the best belayge that I have ever seen! I get compliments on my hair every where I go!!! Thank you again Luminous Salon and Marina Magidin for the wonderful experience!!! I will most definantly be coming back in regularly for my beauty needs :)

I went here several months back when my brides maids took my out a couple weeks before my wedding. The staff who greeted us was very nice, and the message I got was VERY good! Unfortunately, this review is for the nails. The selection of colors was pretty bad, but seeing as I figured they focused more on hair, I didn’t mind too much. Once it was time to actually get my nails done, I asked for (what I considered) a fairly easy nails design — white nail with a gold semi circle near the cuticle. I didn’t go very well.
I will give the two girls credit for trying, and I guess for being honest that they’d never done the design (to which I suggested a normal manicure, but they insisted on trying the original. I wish they hadn’t.) The two kept passing my nails off to each other, but verbally expressing that they were afraid to do the design? Very awkward. In the end, the design was sloppy and looked very strange, and they manged to get several hairs stuck on the white nails under the last protective coat. They did apologize and offered to do them again, which I appreciated, but I don’t think I’ll be back for the nails. Ultimately, I went home and removed them.
Again, for hair and a message — this is a great place! Just find somewhere else for nails.

Took my mom for a massage — which she loved. So the massage and service there gets a 4. I got a mani with Angel and she took WAY too long for such a mediocre job. Some of my nails were crooked and uneven and after I sat there for almost an hour for a regular mani, which I was really just getting to pass the time –and gel removal which also took super long), I got really annoyed and didn’t want her to do anything else. My mom had to wait for me to finish and that was definitely not the point.
She took forever and it seemed like she was scared to do anything. She took for-​ev-​er. The salon has a very very small polish collection. I’d rather go to my salon where they have an endless collection, and people don’t talk much and do a really great job.

I went to the Luminous Spa for waxing services. I had an upper leg and bikini wax done by Fanny. She did a fantastic job, made me feel super comfortable and was really nice. I am happy with the outcome and will be a return client!

I had a facial and Brazilian done by nadia, she was awesome! Very gentle and very knowledgeable! I will continue to come here and get my pampering done by her, definitely check her out! Also very nice atmosphere and friendly staff. Cant wait to come back!

Every time Matthew cuts my hair I end up having to change my plans so I can go out and show it off.

Nadia she did fantastic job on wax and facial today. My friend did recommend her to me so I decided gave a shot today. I’m really satisfied for her service I’ll definitely go back to her. By the way the environment of the spa is really good. Busy place nice people Hope you guys will enjoy your service.

Matthew has been cutting my hair for years. Always great fun to see him! Fanny is a tremendous recent addition. After struggling with a melasma ‘stache, she’s the only one who’s been able to help me treat it! Highly recommend this salon.

Book a massage or facial with Fanny and you will be glad you did! I have seen a lot of different massage therapists in the Providence area, and Fanny is the best! She is knowledgable and genuinely cares about helping you with whatever issues you’re having. Her holistic approach and friendly professionalism are refreshing. I can’t recommend Fanny enough!

Last week was my first time at Luminous Spa. I liked it very much. The beautician who took care of me is Fanny and she is wonderful. She treated my face with a lot of attention. She recommended the facial that was most effective for my skin type and age. I loved the products that she used and bought some of them. I will make sure to go back and get a facial with Fanny, and possibly other treatments with her as well, when I am in Providence.

Chantel is no longer there and she was good but I now see Fanny and she is phenomenal. I get the brazilian wax and because I have very sensative skin she recommended a few things to do before seeing her and it has made that experience so much better. Not only that she is very detail at her work. She left me very happy

Went for a Brazilian with Shantael a little while back before a summer class ate me alive. The girl at the desk was very nice (!), but the place itself had a weird, judgmental vibe (at least, to me.) Think Regina George or those naked-​in-​class dreams. I felt awkward and didn’t really know where to stand/​what to do and thought I heard a record scratch somewhere when I stepped in. It’s pretty unusual for me to notice or be flustered by such a thing so I feel like I’m probably not projecting, but I’m aware that I might be. Either way, it was enough to knock off some points.
Shantael was wonderful and personable, and we had some great conversations. She did a wonderful job, and I was super comfortable despite it being my first Brazilian! It didn’t hurt as much as I thought it would, and I thought it was going to be heinously painful and I was just going to be a badass about it. Her room had a wonderful atmosphere, and she used both hard and soft wax. It was nice to talk through it.
When I went to reschedule with her and saw that she wasn’t there anymore, I was pretty disappointed. After some internet sleuthing, I found her at Riva Salon, and will be seeing her there now!
TL:DR: Experience was 70% great 30% pretty weird, interior is pretty, will get a Brazilian from Shantael again.

Two thumbs up! My first ever waxing, and Talia was great. And Jaquie K trimmed my daughter’s hair while I had my appointment. She was super sweet with my shy girl, and gave her just the cut she wanted.

I have frequented this business for the past few years, reason being that they HAD experienced stylists, nail techs and aestheticians. In fact, I met my fave and in my opinion THE BEST non-​medical skin specialist/​aesthetician in Rhode Island through this salon (Shantael who is no longer at Luminous). Although I’ve loved my hair, skin, and nail treatments I’ve had here, I’ve noticed that the professionalism at this salon has deteriorated.
One interaction w/​the salon: a courtesy reminder was not made resulting on a missed appointment. I received a somewhat flustered call from the salon in the vein of «why didn’t you show up.» Me: because I had rescheduled the appointment weeks prior due to a work conflict. Luminous: why didn’t you mention this during the courtesy reminder call? Me: I didn’t receive a courtesy call. Luminous: Oh… when would you like to reschedule? Me: I already rescheduled weeks ago on so and so date/​time. Luminous: You’re not in the books that day, and also, the time you requested is unavailable. Me: (sigh).
This is just one example of the lack of professionalism I’ve experienced. I’m too busy to have to deal with that for what is supposed to be a relaxing fun service. In addition, there seems to be a lot of turnover of veteran beauty professionals here since just about every person I’ve enjoyed the services of in the past has left. I like the convenient location and quality products like Eminence and Skinceuticals, but until there is a front desk service overhaul, I’m probably not coming back anytime soon.

Thank you everyone for recommending Shantael. I went to see her today and it was great. She uses both soft and hard wax. In all my years waxing I have never experienced hard wax before. Its colorful! and it is gentle in the more tender areas.
She was on time and her waxing bed is super cozy. The receptionist was cheery and friendly. They have little tipping mail boxes for each person.
$ 25 for a traditional bikini wax.

I had an excellent Brazilian wax with Dena. Highly recommend her! It was my first time and she talked me through the entire thing keeping me relaxed. Dena is very easy to talk to and knows what she is doing, she has a lot of experience. She took the time to explain care for the areas waxed.
I will be back to see her and recommend her to all my friends. The salon itself is beautiful and very relaxing, they have a separate private area for the spa which is nice.

Having just relocated to providence I was looking for a new go-​to spa. Luminous is within walking distance to my apartment so it seemed like the perfect spa for me. I figured I’d start out small with a pedicure. I booked online which was super convenient for a girl that’s always at work. The two stars are simply for the location and ease of booking.
When I arrived on Saturday I was escorted to the back of he salon to a small nail area. This was the least relaxing pedicure as I was listening to people gossip and non-​stop hair dryers. The pedicure was quick and to the point, not what I’m used to when getting a signature service. My massage was barely existent, a disappointment since that’s the part I feel most people enjoy. When the girl finished painting she drained the tub and left, I was unsure if there was a better place to go to let my nails dry. I sat a few minutes, awkwardly looking for a spot for my nails to dry but couldn’t find anything so I checked out and left with wet nails.
On my way out the woman at the register answered three calls while trying to ring me out. I understand it was busy but I stood for quite awhile while she stopped my transaction to take calls and book appointments. It made me feel like they didn’t even care about my service. Not to mention, no one asked how my service was!
I really wanted to love this place. It would have been nice to have a good spa so close to home. Unfortunately, I won’t be back.

I appreciate that you take a look at my complaint. I can understand that there might be some mistake or my skin is sensitive for some kind of wax. Thank you for having a service mind and offer me a compensation for that.