H&R Block

For the past 3 years I have always used H&R block to do my taxes. Usually I do it online and it’s great. It costs me like $ 14.95 and I get my check fast.
For 2007 taxes I thought I had made some mistakes and to avoid any issues I decided to go in. So I went into this location, I waited about 15 mins and I sat with a young man. This man immediately proceeded to hit on me. He was 3 years older than I, I know this because he took it upon himself to tell me. Turns out he went to my college and just graduated and didn’t have girlfriend. I was totally mortified and just wanted to file and get out. So the guy does all the stuff and still something isn’t right. I claimed 0, and he did my taxes as if I claimed 1. How he didn’t know this I have no idea it was right on the W2.
So I bring to his attention and he is like Oh my bad. I wasn’t upset because I figured whatever we all make mistakes.
So we finish everything, he gives me all my paperwork. (I filed Feb 4 2008, so it isn’t like I filed late)
Two weeks pass and I get my income tax check. Great! I waited until about April for my RI state tax check. I started to get worried. I knew it would take a while but I had no idea it would take this long. So I attempted to go to the office I went to… it was closed. for good… to never be opened again. So I called the hr block 1800 number. The agent on the phone told me that Patrick (the guy who did my taxes) never hit the «E FILE» button on his system, so my information was never sent. So to fix this problem I needed to call my state tax office. So I did and they couldn’t help me because they never received my information. At this point I am getting really pissed off because this is something that HR Block should be fixing not me. So I called again they told me they would forward my information to their head quarters office in Natick. Fine, I waited 2 weeks and a woman called me back, she told me she would reviewing and would call me 2 days. She never called me, so I called her. She forgot all about my issue. To make me a little more happy she refunded my $ 80 that I spent filing. Fine but what about my RI taxes?
I called again and the first woman I was dealing with had gone on vacation so I was forwarded to another woman. I totally lost my temper on her and she hung up on me. I was at a loss I wrote emails called everyone I could. About 8 weeks later I received my RI state check in the mail. Great, I thought it was over.
Nope, I just got an audit letter from the state of RI. They considered my filing late or some BS because Patrick couldn’t hit E FILE.
I will never go back to HR Block and I will not recommend it to anyone.
BTW I only made 15 grand in 2007 and they charged me $ 80 to file that is just absurd.
This time I am going to Jackson Hewitt.