Discount Tire Store – Prosper, TX

Once again another great experience at DT!!! I went in for a flat tire on my wife’s vehicle. Cole was very friendly, informative, knowledgable and the shoe room was very clean. I didn’t buy my tires for this vehicle here (but I have bought 2 full sets for my previous cars) the tire repair was fast and free!!! I will/​would go out of my way to visit this DT again. Oh and they give a veterans discount and are big supporters of WWP!!!

I dropped off my wife’s Infiniti Qx56 at this store at 11am on a Monday. She had a nail in her passenger rear tire, and I also asked that her tires get rotated. I got a call about 90 minutes later asking me whether the lug nuts on the wheels were original. Guy tells me lug nuts are from a dodge ram and that they didn’t fit the wheels. He also tells me they were all corroded and he doesn’t know how anybody ever got them on or off. When I go pick up the vehicle, the custom center caps that have been on the vehicle for around 70k miles were mangled. Two of the center caps are off of their wheels. One is dangling by one screw. Several screws are just gone. Guy gives me a card of his buddy’s shop to tell me maybe he can fix what they destroyed. Fabulous customer service indeed. I give you a nice vehicle with a slow leak in one tire and I get back a vehicle with all 4 wheels mangled.
Now, here’s the real story. The vehicle has nearly 70k miles on it. The wheels have been on the vehicle since around 300 miles. The current tires are from the Discount Tire shop in Plano on Ohio Drive. The current tires were purchased on May 14^th when vehicle had 28,556. So, did the Ohio store put dodge ram lug nuts on the wheels? Or did they see that the lug nuts weren’t right, but put them on anyway? Why didn’t comment section mention the dodge ram ill-​fitting lug nuts? Neither of those scenarios make sense because the tires have been rotated about every 5k miles or so both at Discount Tire and the Infiniti Dealership since the last tire change. How is it possible for none of this to have ever been discovered except for this Monday? Answer: it’s not. We will never be back to this store, not that they care.

These guys have repaired tires that they didn’t even sell, so it went without saying that when I had a hard flat and knew that I would need a full set that I would go here. Showed up on a Saturday just before lunch (without an appointment) expecting to spend the afternoon there. Instead, I was out the door in less than ½ hour with four new tires. Beyond the speed, the folks working here are really polite and professional. There was no hard sell while showing me what they had in stock for the car.

See Jamie; he will take care of you with the right product and the best possible price. Very competitive and great service.

Got our vehicle serviced by Automotive ER in Frisco, found out we needed new tires as well. Kelly pointed us to Josh at Discount tire and very happy that he did. Josh was straight forward, gave suggestions yet allowed us to make the final decision (didn’t push the most expensive tire as the only option). HOPEFULLY I don’t need to come back by when I do, I will for sure. Thank you Kelly and Josh!

I have to say these guys are awesome. !!!
About two months ago I got a nail in my tire and the tire had to be replaced. I went to integrity auto in prosper they suck ! They replaced the tire but they put my tires on wrong… dumb since I have two separate size tires they put the large tires on the front and the small tires on the back which I did not notice until a month later when I was washing the car and realized that the 185 son the back and the 205 so we’re on the front… really dumb move .or maybe because I’m a woman they thought they could get away with it.
I didn’t trust them enough to go back to them so I came here .they balanced my tires and put them on correctly and they were so great they gave me a great price since they felt bad… now I’m buying all my tires from them.

Standard prices I’ve always gotten from DT, but Josh and Caleb went above and beyond to get my tires in a short amount of time. I had to go back to work and Caleb stayed late to take care of me. Very grateful to the crew here, I WILL be coming here as long as we live in the area!

Good experience for the first time here. The military discount is good to see and they did take the time to walk me to the car and show me my brake pads. They needed replaced and he was letting me know. Definitely will go back when I need too. There is a roadside warranty where you can bring the tires back in if a flat happens.

These guys are great. Always honest and they get you in and out quickly. The prices can’t be beat either.

I have had consistently good service at this location. Their sales are frequent and generous. Their warranties are also superb.

Where to begin… These associates saw a young woman come in alone and played every trick in the book. I was driving a brand new car with less than 10k miles. My tire light had come on so I stopped by the Prosper DT to get it checked. The front associate first asked me why I went to the bathroom before checking in because I could have been ahead of the other customer… wasn’t aware it was a race. Eventually my car goes back, and twenty minutes later the same associate says my tire is ruined. He takes me into the garage and has two mechanics point out how some lines on the interior of my tire mean it can’t be driven and will blow out. Really? Since my car was still new I declined buying the «only tire left» for my car at $ 200 and took my «ruined» tire to the dealership. Their response: «there is absolutely nothing wrong with this tire!» Big surprise. I would try to give this Discount Tire the benefit of the doubt, but I’ve been driving on that «ruined» tire for 15,000 miles now with NO issues. Go to the Discount Tire in McKinney off of 75 and 380. They are much more professional and I have had many good experiences there. Having to lie your way into sales is a sad way to run a business.

Here’s the scenario: Mother in law visiting just after Christmas, and we’re departing for a little outing. Our only 4-​seater car has a flat tire and the Giant puts the spare on the 4-​seater, and takes the flat to Discount Tire. It’s lunch time. MIL is cranky, and we wait on the Giant to call and tell us it’ll be hours before he returns. Wait… wait…he’s back! Said the nice man at Discount Tire not only is repairing his tire, but has comped the repair! Told him, «just remember us when you need new tires». Well, we will! All is well, we take the MIL out for the rest of the day and everyone is happy!
Love these guys and will take our tire needs to them for all time! (You should too!)