Enterprise Rent-A-Car

Terrible service! My octogenarian dad reserved a car and got to the office shortly before closing. He had forgotten his wallet so asked the office to wait while his neighbor drove it over. The Enterprise personnel refused to wait. Closed the office and left him stranded in the parking lot. No phone, no car, and he was still recovering from a bout with the flu. Unacceptable on so very many levels!!! After talking with Debbie about her treatment of him, she didn’t offer any apology. Said she had already given him enough service by picking him up a bit out of range, and thought he would be fine coming in the next day. Said she couldn’t wait 5 minutes for him because the office does high volume of sales, and she didn’t want to keep anyone after hours. Well, maybe this review will help with that high volume of sales. Use Avis at Sears in Prescott instead. They are super!

The team here was so helpful and informative. The customer service is as good as it gets! Especially in light of working with the Cottonwood Branch who did not have a car for us, failed to tell us, and caused us to drive a 100 mile round trip to the Prescott Branch.

I have rented no less than 30 times from this location. They are extremely busy and handle the stress professionally and expediently. I love dealing with them every time I am there and I wouldn’t likely go any where else to rent my cars.

The customer service in the office is wonderful! They try very hard to meet the customer’s needs and actually listen if you aren’t satisfied with your car. My credit card was lost on my vacation and I had to cancel the one that I used to hold the car with. They were very understanding and trusting when they had to wait a few days before putting the payment through when my new card arrived in the mail. This team is AWESOME!

I can’t say enough good things about this place. Jeff, the manager, and everyone else, couldn’t have been nicer, even when they had to take me back for my drivers license at the hotel. The service was wonderful, the car was great – rent from them!

Overall OK experiences at this location. Their selection is very limited due to the location size and their staff isn’t the most professional but friendly enough. I have experienced their staff speaking poorly about customers in the presence of other customers as well as openly complaining about things that naturally occur in the customer service industry. In addition, I have been misled regarding their ability to accommodate upgrades and I feel that their main goal is to get you out the door as soon as possible, not ensure you are happy with the experience. I am grateful to have a location in Prescott and they are very busy all the time however they could use some overall improvement.

Disorganized. Employees who say different things re: availability, CAR KEYS being used as main inventory reference instead of a computer, guest with reservation being told they’d need to come back at noon for a car that was reserved for that morning.
Our only options (WITHOUT reservation) on a Thursday morning for request of small car were a Suburban or a diesel pickup. Apparently they were holding most of the cars at location (a big part of the key ring) to go to Phoenix to be sold.
Didn’t expect much without reservation, but got a lot of attitude and left empty handed. (Went to Budget/​Avis in Sears instead where we easily got car and question of «did you go to Enterprise first?» and a chuckle.)

My experience with enterprise Rent-​A-​Car Prescott was fantastic! I was picked up promptly at the dealer where I dropped my car for service. The shuttle driver was a very interesting older man. Matt at the enterprise office was very professional. My personal car was ready for pick up after the 4 o’clock end of shuttle time and the guys at enterprise went out of their way to make it happen and got me to pick up my car.

I have been coming to enterprise for the past six years and will not be returning due to Matt and his powertrip. They make it clear they do not trust their customers anymore and have to have multiple I.D.s and utility bills. For a local of Prescott and a return customer I find it disheartening. Onto Avis with attitude free customer service.

I am a regular customer of the Prescott AZ location. Often renting cars several times a month or quarter. The last 2 times the experience was not very good. I had ordered a large sedan on both occasions but ended up in very small cars. The last visit the car seats were very badly stained and gross. One more experience like this and its off to Avis from now on.

Excellent car rental place. While on busy weekends they are frequently sold out, with enough notice even then you can get a vehicle reserved. Rates are very reasonable, though I’d recommend passing on all the «extras» they try to sell you, especially if you have your own insurance.
They do accept debit cards, which is helpful if you’d rather not use a credit card for whatever reason. If it’s your first time renting with debit, be sure to bring a copy of a utility bill, because they do require one.
Staff are very helpful and friendly, though a reminder: they do try to upsell you and get you to buy add-​on insurances and such. It’s part of their job, but it’s easy enough to politely turn them down.