Germain Collision Center

They did a really good job on my car.

Absolutely horrible customer service. 36 days to fix a vehicle… I had to be the one to call and follow-​up weekly. I leave voice mails with no return. I was hit in a minor 20mph accident on my leased Ford 2013 Fusion. They kept hemming and hawwing about unknowns and this and that. I was stuck with a $ 150 tab on a rental car. This could have been avoided with better communication. And, just when they thought the car was done… they keep finding more issues. I love Ford… I hate Germain. I’m an Iraq veteran, MBA, and professional sales account manager… I understand business and customer service and doing the right thing. This was a great study in how to NOT do the right thing.

The other night I sat in the car and the door got caught in the grass. It’s happened before, no biggie, I gave it a gentle tug. The grass didn’t move much — but I heard a loud POP! and off came the end of the door panel.
I called the dealer and they said they couldn’t do anything — so I called the body shop and they said to bring it up for an estimate.
Their hours were only 8−5… so that was annoying, but I was able to duck out of work (with bosses approval) for an hour or so to get up for an estimate before closing.
They took down my info and sent an estimator out to take a look and he said the damage didn’t seem all that bad. He cleaned out the grass and mud from the inside of the panel and carefully started snapping the parts back together. In less than 5 minutes, it was good as new!
It was nice, for a change, when faced with the ramifications of an honest mistake to get quick, helpful service. They didn’t even charge me — not even a little gift to thank them for saving me from a hassle.
I’ve had other work done there before (on the other side of the same vehicle) and it’s held up well and looks good as new. I try not to damage my vehicles in the first place, but these guys are pros so I’d definitely go back — lets just hope I don’t need to.

My daughter took her car there for repair from May 27. June 16 I called and asked when her car would be ready because our rental insurance ran out, they told me it would be ‘about a week’. I called again around July 2 and they said with the holidays it was in the paint shop and would be ready July 7. After more untruthful statements we did get the car back on July 15. If you do not need to worry about when you get your car back, go there. Like most people we need our transportation and don’t need untruthful responses I WILL NEVER TAKE A CAR BACK THERE AGAIN!!!

This is for Germain Honda Collision and body repair at Dublin, Ohio on Sawmill Road.
I have had great experiences with servicing the family Honda here, so decided to take my BMW X5 there for some body work. I showed up with NO appointment. Misty was extremely professional, she walked out with me in the freezing cold (thanksgiving holiday time), checked everything out, went back in and in 10 minutes got me an estimate. Why am I giving them 5 stars?
I had taken my car to a BMW dealer, to Dan Tobin (which my insurance recommended-​DO NOT go there ever). The quote I got from Germain was less than half of what the others gave me, the promised time was unbelievable. Best of all, I was sitting in the lounge and I observed first hand how all the staff treated customers-​very friendly, professional, lot of respect and courtesy. I will update again once I see the work done. So far great service.