Mission Federal Credit Union

Horrible customer service!!!
I’ll be closing my accounts. 20+ years as a member. Financed half a dozen cars or more… When you think they have your best interest in mind. They turn they’re back on you…

I came to MFCU for an auto loan. The moment I walked in I was greeted and referred to Jason to help me get started. Jason was extremely warm, informative and walked me through the whole process. I was a little nervous at first just because this was my first time buying a car on my own. He was so thorough in explaining everything in a way in which I understand. He also informed me that they have a complimentary service through Autoland where they find you a car through their certified dealers and connections. I was referred to America. She was amazing !! She found me a few different options and we discussed the benefits and what made the most sense financially and how my APR might fluctuate. This process was SO easy because it was all done under one roof. No going back and forth with different parties, crunching numbers, possible miscommunications, etc. It was so EASYYYY. I dont think I would do it any other way from now on! Everyone was fantastic, efficient and professional. I highly recommend Jason and America, they made this process extremely pleasant and successful! Thank you!

A few months ago, Nicole Nimetz at Mission Federal helped me open up a checking and savings account for my teenage son. She was very friendly and extremely efficient. I just came back to her last week to finance a new vehicle we just bought. All I can say is that we finished the transaction all by phone and email. She is EXTREMELY responsive and is very on top of things. We finished the transaction within a few hours and she overnighted the check to the dealership that same night. I would definitely recommend Nicole at Misison Federal Poway branch as your financial services representative!

Brought my son in several weeks ago to open an account. I have been a 25 year plus member. He transferred his account from a bank. My son was looking into purchasing a used vehicle and applied for a loan. He has excellent FICO score, working 30 hours a week PT for the last 2 years and is a full time college student and lives at home. His loan was denied based on employment history and length of credit history. Yesterday I want into the branch to discuss how impersonal MFCU is. Apparently everyone is just a number. The individual I spoke with was not the most consumer friendly when I made suggestions on how the process could have been made much better instead of a quick denial. Apparently family history has no meaning in financial institutions. I would like like give a shout out to Pacific Marine Credit Union. He was approved fully for the loan he was seeking. No prior institution history with them. According to my son, MFCU will be losing it’s newest member.

Best Credit Union in San Diego, I’ve never once had an issue. Great rates, lowest loans, refer a friend, random members get deposit/​purchase matches. Always friendly and helpful. New remodel doesn’t hurt either. But I was a fan before…

This location is always so friendly and so willing to go above and beyond to help you. They just did a remodel and throughout construction there was no increase in weight time or decrease in service. I’ve never had to wait too long during busy hours as I have in some of the other locations. Go to Nicole for financing questions– she’s very knowledgeable and extremely friendly.

Update June 2014: just when I thought MFCU couldn’t get any worse, it did. They declined to reverse overdraft fees for fraudulent activity on my Visa debit. Phone consultant was completely sarcastic. Unbelievable.
If I could give zero stars, I would. I’ve been a customer for over twenty years. For some reason, in the last 5 years, customer service has seriously gone downhill at MFCU. First, they offer me overdraft. I used it and came to rely on it «just in case». Then one month I bounce a check. Why? They out of the blue cancelled it and never told me. Then I night drop a deposit into a little used account that I kept for an occasional joint check I get with a family member. I get the check back in the mail. They closed the account and never told me. Last October I night dropped a deposit. The sign says deposits are done that same business day if it’s dropped during business hours. The check never got deposited and it caused several checks to bounce that night. Today I learned that they placed a hold on my deposit last Wednesday. The same deposit I make every single month for years now. I’ve never had funds held before. Long story short. it’s because I have a history of bounced checks (yes, they mean the bounced checks from last October). The funds will release sometime next week. In the meantime I will likely bounce several other checks because NO ONE TOLD ME. all books down to one issue: no/​ineffective communication with customers. I’m done with MFCU.

The atmosphere is calm and the staff is very friendly and helpful. But, I think they should open on Sundays as well because whenever I want to deposit cash into my account or withdraw money it is usually on a Sunday and I don’t have a debit card yet for ATM cash out.

It takes 5 days to process a cash ATM deposit! Mission Federal update your technology! Ok problem resolved but please look into an instant cash deposit ATM

Folks here are always helpful, knowledgeable and polite. They treat me like I’m important– which is very nice.
Hard to beat their loan rates. Very hard.
If only they had safe deposit boxes for rent.

Hello?
This location is NOT closed. I bank there weekly.
This is the BEST Mission Fed in SD County – fast, friendly, and smart employees, always eager to help. I LOVE my local MFCU!

Nice location. Service is always quick and the tellers are always friendly.