Justus Enterprises, Inc.

«We contracted with BCS in 2010 when we opened our new business. I was very pleased with the process of selecting product and services that fit our needs. We felt like BCS wanted us to get the right thing, not just what they wanted to sell us. It was very nice to meet Keith and I was surprised that the president of the company would come out and visit our small business. In the years following, we have recieved nothing but the best of service on our copier, and I feel they are a great value. I recomend Keith and BCS without hesitation to anyone needing business copiers and service.»

The company is a nightmare and I’m adding more details to avoid a bigger one.
I’ve waited a long time to get toner sent (about a month long). That’s about a month of paying their fees and not being able to use their copier. For the last three months (around May), I’ve had to request technical support on their printers because it malfunctioned/didn’t work. One-​two weeks wait to get someone to come over.
Customer service is also insanely bad. The President of Operations & Sales does not return my calls for basic info (i.e., copy of contract) or to handle any complaints. I called a lot because we tried to contact BCS to get a copy of the contract when we didn’t want to deal with the company anymore and couldn’t get a hold of him. From what I was told, we needed to get a hold of him to get a copy of the contract. With the amount of times I called, I feel like I should have been successful in reaching him and him talking to my boss since most of the time I called to see if he was in the office, I try to make sure my boss was in the building and not busy doing some labwork. I called several times and with days in between sometimes; I would say it was two to three weeks of calling. There are also random fees we needed explaining because we couldn’t make sense of it without the contract. When we started to feel we weren’t getting what we paid for (toner delivery slow, service a little slow, no contract copy given), we really began questioning things.
Those days of waiting for service and toners really seems to add up because some of our stuff looks crappy without color. I really feel service had been bad in every way since our contract is about to expire and I feel they know we’re not going to sign again with them (i.e., I said I was looking for other companies at one point) because I’m not sure why else we haven’t been able to get our copy of the contract.
Know your consumer rights:
And your first amendments rights: