Penny’s Team-Re Max Platinum Services

Don’t do it. Don’t even think about dealing with Penny’s Property Management. Trust me, read the other reviews and don’t do it.
We read all the other bad reviews, but when we found the «perfect» house to rent, we thought we could handle it. We would just be smart, make sure we were covered and they wouldn’t be able to cheat us. Didn’t work.
We were told the owner moved out of the house and it was a new rental on the market, so the house was in rough shape, but it would all be cleaned up by the time we were ready to move in. Yes, the team is impossible to get in touch with, they never return phone calls, you literally have to go camp out in their lobby and wait for a representative to «have a free minute.» So we got it in writing with our lease that the house would be professionally cleaned prior to our move in OR we wouldn’t be responsible for cleaning it when we moved out.
Probably needless to say, but it didn’t happen before we moved in. The house was a disaster, packing materials everywhere, towel racks and closet doors hanging off the wall, the fridge was filled with black mold, black mold all over the bathroom windows and shower stall. The refrigerator and freezer didn’t work at all.
We cleaned it up, at our expense we fixed the doors and towel racks. I cleaned up all the mold as best I could, but we couldn’t get the fridge to work at all. We lost over $ 100 worth of groceries that we bought assuming our new house would have a working fridge. Repeated phone calls, emails and electronic work order submissions to Penny’s team yielded no results. Not even an email back. We went and sat in their lobby for over an hour before someone «helped» us, but all they did was take down information and tell us that they would get it fixed. Finally after dealing with this for 4 months (with no working fridge… through Thanksgiving and Christmas), we hired a lawyer and threatened to sue. 2 weeks later a repairman came out to the house and determined that there was no motor inside the fridge, nothing, just a shell. Come on! The owner had to know this fridge didn’t work! It took another 3 weeks for them to get us a working fridge (even with the lawyer). It was over 5 months we were without a fridge and we never heard anything from anyone at Penny’s team. Even our lawyer couldn’t get any response at all.
We started looking for another house and couldn’t move out fast enough. I was worried that they would try to take money if we didn’t clean the house when we moved out, so I cleaned it thoroughly, inside and out, but that didn’t stop them from keeping more than half of our security deposit. We tried to argue, we had pictures, we had the lawyer, but they said they found trash in the yard (yeah, right!) and so they kept $ 950 for «cleaning» fees. We had it in writing in the contract that we didn’t have to clean when vacating the property. They just said that their agent should never have put that in writing. We asked for a receipt showing it was spent on cleaning and the «manager» told us «unless you’re going to try to sue us, you need to cash the check and get lost.»
Trust me, Penny’s Team brings a whole new meaning to the terms «slumlord» and «unprofessional.» They know that if you get a lawyer, you will spend more money than they are taking from you, so they can do what they please. We thought we had covered all our bases, but it didn’t make any difference.
If you rent anything from them, just make sure you plan to lose your deposit and pay for any repairs to the property yourself.

AVOID AT ALL COSTS,
I would highly discourage anyone from renting from this establishment. I specifically created an account just to let people know the one star reviews are completely accurate.
I will not recommend this group to anyone, even strangers. They do not tell the truth on a consistent basis and will work against to on everything that is on the lease and fixes to the rental unit.
You MUST document everything with this group. You MUST keep everything in writing, and you MUST not listen to anything they tell you verbally. This is not how businesses should operate, but they seem to thrive off of it.
If you have no other choice and must use this Organization of TWO people… (It’s only two) Look for property elsewhere. It is not worth any of the trouble when they work outside rental law of Washington State.

This is a review for Penny’s Property Management.
I wanted to rent a house in Poulsbo, and it was being managed by Penny’s Property Management. The representative, who shall remain nameless, was lazy and slow to respond. That was my first clue. I emailed and called about the house available for rent (which had been available for three months) and didn’t get a response for four days. When I asked to see the house at 8 am, the representative told me she couldn’t do 8 but 10 because «She didn’t get out there that early.»
After seeing the house, I immediately went home and filed the online application. The online form did not give me a receipt or a confirmation of my filed application, nor did it remove the listing from the website, leading me to believe anyone could file an application (and pay an application fee) while others were doing the same. That’s a little fraudulent if you ask me. Anyway, I also called the representative and told her I’d filed the online application.
Normally when you file a rental application you hear back right away. This was not the case here. I heard nothing for days, though saw the transaction for my application had been charged to my account.
Needing a place to live once I moved out, I secured a rental elsewhere, emailed Penny’s Property Management (through a Craig’s List email address as there isn’t an email address for Penny’s on their website!) and told them NEVERMIND.
The next day I get a voicemail from the representative telling me I didn’t make enough money and needed a cosigner for the rental. She’d only seen one stream of income and I have two. She misread the application, and didn’t get started on it until DAYS after I filed it and heard nothing from her.
If they were this unresponsive when I was trying to pay the money, how unresponsive would they have been if the rental needed a repair, hmmm? No thanks. I’ll never work with Penny’s and I urge anyone considering it to run. They’re slow, lazy, and will not have your back in a crisis (as can happen with rentals).

Penny is THE most unethical Real Estate Agent I have ever worked with and I have worked with a lot of different characters having worked in Escrow for 5 years. I thought I had heard it all and covered my bases however, Penny takes unprofessional to a whole new level. Example, promising things in the listing that are not actually included in the house, or the land size, make sure you verify with the county the land parcel she is selling it could be off by a sizable amount. To me these are important factors when dealing with an agent. Even more important is how they uphold there end of bargains or deals. Say they offer to do something to make sure a deal closes, they should do it. Rather Penny tried to get our deal to fall apart several times as she was approached by another buyer who would pay more to her sellers. She on multiple times advised her clients to do things that were both illegal and unethical including taking things from the home, or not completing their agreed to contractual obligations in hopes we would back out.
Do not trust her; first she had the sellers agree to our offer then when a better one came along she tried all angles to get them out.
Finally when we were closing the sellers left behind items that she said we could use her moving truck to get rid of!?? Wait so our time and money to get rid of their things?
When we contacted her about it she stated that she would not uphold this end of the bargain.
She tells you things to get the listing sold. Do not trust her, make sure your agent is aware of her history as our agents were, make sure you cross every «t» and dot every «i» on that PSA and ask for things that she lists «comes» with the house in the listing, because unless it’s bolted down, if you didn’t ask for it, she will make sure it’s taken by the sellers. Very unethical, rude, and I hope this review and word of mouth spreads of her bad dealings.
I cannot forget when we contacted her to use her truck to get rid of the stuff that was left and she stated «you didn’t even thank me for finishing the bathroom downstairs for you» First, we did thank her, through our agents, we didn’t think we needed to send a formal thank you. Secondly when we moved in we found that she had used a shoddy contractor to complete the repairs and second rate materials. EVERYTHING had to be redone at our cost, the toilet has to be replaced, the tub doesn’t drain right or stop and the light was never installed. So yes Penny, let me formally thank you correctly here, Thank you so much for being a really horrible Realtor, for putting YOUR monetary concerns before your clients or anyone elses in the transaction. Thank you that I found this out before anyone used this bathroom and caused extensive damage to my home, Thank you for having your clients not have the septic pumped and that falling to us LAST MINUTE, thank you for all the stress, you are soooo wonderful.
I guess mostly I’m just severely disappointed that in the end she was found out to be such a bad Realtor.

I worked with this company as a buyer purchasing a home they had listed via my own realtor. I can honestly say I’ve never had such a negative experience.
I don’t see how they can be the number one «rated» realty company in Poulsbo, WA unless they are the ONLY one in Poulsbo!
Look elsewhere. If you want a good referral write me and I’ll give you a great realtor to work with.
Peggy herself is rude, disrespectful and just plain MEAN.