Jack in the Box

Okay, I only reserve 1 star reviews for places that either have failed consistently, have horrible service or are a combo of the two. This place is a combo. So let me start by saying my family and I have given this location 3 separate chances and every time it was awful. The first two times we came here, service was slow in the drive through, like 10 minutes or more each time slow, and each time not only was our order WRONG but it was also COLD. If I am waiting 10 minutes or more, even if the order is not correct, it should at the very least be luke warm, not COLD. FAIL.
Okay, so tonight I go to this place with my wife and son, the drive through line is enormous, but there is no line inside. I tell my wife I will run in and grab food for our son (he requested Jack in the Box). I go in and a kid who is in training takes my order. No big deal, first few days on any job are rough, he is nice enough and gets my order on the first go. He can’t figure out how to replace the receipt paper, so I tell him no big deal, I don’t need a receipt for a kids meal. It’s not like I spent 20 bucks or anything.
After me, 4 more people place orders. There I wait, patiently. I guess I should also point out there are only 4 people working, 3 of whom are in training (I was told by the manager on shift it was their 1^st or 2^nd days respectively) and one of these trainees is shuffling around aimlessly, doing NOTHING, staring at his hands. I genuinely thought this one kid was stoned or something. Any way, moving on with my story. So after waiting for 20 minutes, people walk in and ask if I am in line to which I reply «I’ve been waiting 20 minutes for a kids cheeseburger meal and there are 4 peoples orders in behind mine, not to mention the insane drive through line outside, if you have somewhere to be, I would go elsewhere». They thank me for my advice and promptly leave, as do the people behind them and the next 2 people who walk in the door. Then, here’s the kicker, the people who ordered their food, after I had already been waiting 20 minutes for mine, get theirs. This is my «WTF» moment. So then, a couple comes up and asks why these people got their food before them, because apparently they had been waiting for their food before I even came in the door. Manager has no excuse, couple asks for a refund, then I do, then the person behind me does the same.
What kind of management ANYWHERE staffs an ENTIRE shift with trainees??? WHO DOES THAT??? Especially during the dinner hour during the holidays? SERIOUSLY!!! I then drove down the road to a different burger chain and was literally in and out of the drive through, no joke, under 60 seconds. My one regret is giving this Jack in the Box more than 30 minutes of my family’s time. Seriously, that was my own failure to wait so freaking long. If you want Jack in the Box, go to the one in Silverdale. Avoid this place like the PLAGUE!!! I will NEVER come back to this location. It is some kind of miracle this place has not shut down yet. FAIL.

Brutally slow dive thru service. If I had 20 minutes to waste, I would have come inside.

This jack in the box needs better staff people who wanna work .that don’t leave customers hanging. working two employees on a Sunday when its been busy. we left without food or our money back as I was the only one in line and they were working on the drive thru orders that came after me. really dumb now my husband won’t go back and this isn’t the first time either that this kinda stuff happens in this poulsbo store someone needs to fix it

Every time I go here I am greeted with a smile!
great food and a wonderful staff.
My order is always accurate and they even put up with my occasional picky request. ;)
thankyou!

I can’t even write a review on the food; no one ever came to take my order! I went there yesterday with my young daughter around 1:30 pm to get her a cheeseburger. No one at the order counter (on both sides). Several employees in the kitchen, made eye contact with a few of them… NOTHING! I waited and waited and waited; finally a manager came out of the drive-​thru side and handed a gentleman waiting at a table nearby a drink. «Sorry about the wait,» she said to him. Turned and looked at me and kept on walking! Needless to say after that I left (four year old was not happy)! Piss poor service! Won’t be back!

Not expecting a whole lot at a fast food establishment, but the level of ineptness and inattention with the employees here was really something, also at 10 a.m. with a virtually empty restaurant most of the tables were filthy, This place needs an intervention.

Got a meaty breakfast burrito through the drive through. It was noon on Sunday and only one vehicle was ahead of me. I ordered and got my food in about 2 minutes. The burrito itself was large and filled to the limit, no skimping on the fillings. Tasted great and was less than $ 4.

Man this faggot «Nate» forgets my chicken nugs, and fills my cup like 7/​8ths full of ice, then has the audacity to tell me he doesn’t have any chipotle? Greasy nerd I know you have chipotle, don’t bullshit the king. If I wasn’t so stoned and tired I would have turned my ass around and gave this nergin a piece of my mind. Son if i wanted six ounces of Dr. Pepper I would have asked for a small.

We live nearby and this is a closeby quick option for any meal. Everytime we have been there the service has been great and the food is very good. There is always a short wait but its because they are freshly preparing your order not just grabbing something that was cooked 20 minutes ago and kept warm… I know its not the fastest «fast» food, but you cant beat freshly made burgers etc from a drive thru :-)

Nothing fast about this fast food place. Been here a couple of times my order is never correct and the wait (even if only customer) is insane.

I usually can’t stand going to Jack in the Box because of the obscene waits I have encountered at EVERY location I have ever been to, but this new location is promising.
The only hold up I had was because the lady in the truck in front of me wasn’t paying attention and kept telling the person on the other side that she was not ready. I ordered and got my food in record time for Jack in the Box.

The invasion of drive thru dining Poulsbo continues. Now we have a ²⁴⁄₇ option for our dining needs. Location 8391 is on line and ready to sell you two tacos for $ 0.99 as well as a plethora of gastric goodies, all prepared in about a minute or less.
I guess this could be considered progress but I could be wrong. Welcome to the neighborhood.