Chase Bank

I’ve had a problem with my accounts (the problem started elsewhere, not with this branch) that was rather complicated, and the bankers have really been working hard to help me. It’s taken a while (not their fault) and a lot of work on their part, but they do try. They’ve also been very good about some weird check issues I’ve had, again, always trying to be helpful. I like that this is a small branch, in a small town, and they remember me when I come in (well… I have spent a lot of time there!)

Unfortunately this branch has terrible customer service. They screwed up my accounts so bad. I ended up having to close all my accounts and re-​open new ones (I went to a different branch to do this).
Also when I got married and took my Marriage License in so they could change my name, the banker took it from me and didn’t bring it back, it turns out he shredded it!!!

Hello Chase. Welcome to Washington and, in particular, to the building that used to house my WAMU branch. I realize that you are still working out the kinks in things but on your radio ads you say that you have been in business for many years and you are just new to Washington.
So, just so that I am not off base, please let me ask of you who are reading this what you think are the primary functions of an ATM machine. Here are mine:
1. Get cash
2. Make Deposits
3. Check account balances
4. Transfer funds between accounts.
I trust that I am not being unreasonable with my expectations so I have to ask Chase… WTF are you thinking???
Why am I unable to make a deposit in your ATM’s at this location? You do not even have it listed as an option! I tried both the drive up ATM as well as the one in the lobby and both did not offer that option.
Perhaps the folks back East do not need this but I sure do.
Perhaps it is just a temporary oversight so I will update this review if /​when things change. But for now…
WTF Chase???
PS — Welcome to the neighborhood.