The UPS Store

The most unprofessional, disrespectful and rude staff I ever had the misfortune to meet. Do yourself a favor and drive to the UPS Fishkill, NY location were the staff are true professionals and not a group of sad middle aged losers who are upset they could not accomplish anything of significance in their lives. I have always had a great working relationship with UPS, having a business account for the past ten years and this review is in no way a reflection of the great work UPS provides but this location is consistently horrible.
One star is far too generous.

Professional, courteous, careful and knowledgable. I have used this UPS Store since it opened over eight years ago. My packages have always been handled with care, whether I am shipping or receiving. The notary services have been great. The store is clean and the owner is on site and very involved. It’s a good place to do business. Convenient and free parking out front.

If I were able to give a business less than 1 star, I certainly would do so, in this case. My experience with this UPS store is one of the worst cases of customer service I have encountered in years.
The location advertises that they perform notary services and I needed to have a passport document notarized. I called this location at 11:05am to make sure that the notary public was there and to find out if I needed to make an appointment. I was informed that the notary was in and that they would be there until 1pm. I asked a second time, in order to make sure that the person would be there until 1. I was reassured that they would be. I took my lunch break early and headed to the store.
I arrived at 11:40am and I asked for the notary. The gentleman behind the counter said, «He just stepped out and will be back in 15 minutes.» I was pretty annoyed because this now meant that I would not have time to grab any food during lunch. Unfortunately, I had to submit these documents today and could not leave.
After about 20 minutes, I asked the gentlemen behind the counter if he had any way to get in touch with the notary and he said «No, he left his cell phone here.» I said «I just don’t understand how someone who is only working for another hour and is the only notary at location would decide to take a 30 minute break.» The gentleman replied, «He’s the owner.» My thought was that that made it even worse.
At 12:08pm, the owner finally decided to come back. He strolled into the store and his employee pulled him aside. I could hear the employee filling the owner in on the situation and pointing me out. At this point, I was expecting the owner to come over and offer some sort of apology for having me wait 30 minutes, when I was clearly told he would be there until 1pm. But no, that was clearly beneath him. Not only didn’t he apologize, but didn’t even acknowledge that I was in the store. He took his time getting his stamp and notebook together and finally came to the counter. He then uttered his first words to me, «You got photo ID?» I handed him my papers and my driver’s license and he filled out his portion and stamped the document. Then, the kicker… he asks me for $ 2 for his fee. I almost fell over.
I paid and walked out. I could not believe that a business owner would treat a customer in such a fashion. I would urge anyone looking for notary services in the area to go to the County Clerk’s office. I also would not patronize a business with a business philosophy like this.
Stay away!