Sleep Number

The bed is fantastic, but the customer service at the Galleria store has a LOT to be desired. My wife and I bought the bed from a new hire, who for the most part, did his job. It was his announcement of taking a heavy shit in the bathroom that left us a bit disconcerted.
However, the complaint isn’t about this guy, but rather Scott Gray, who has to be the rudest jerk I’ve ever dealt with in a customer service scenario. The $ 100 pillow I had purchased wasn’t working out, and I was told on my initial purchase that I had 30 days to exchange.
Upon entering the store, I sat down at the desk and proceeded to tell Mr Gray about my pillow. He abruptly told me to elaborate, in a rude manner, since apparently I didn’t know how to describe my pillow problems.
He then brought me over to the same bed model I had purchased, and gave me a new pillow to try. As I was trying it, he told me that I have to get it right, because there was no other exchange available. I guess he thought I was some sort of moron. I accepted the terms and went back to the desk to exchange my pillow.
Since I had a king size pillow, he then told me it would have to be ordered, which was fine. He starts to do a bunch of paperwork, complaining to me that there is a new protocol, and he still hasn’t gotten the grasp of the new itineraries. Figured since he was the manager, he’d know the protocols inside and out. I sat silent for about ten minutes as he did the work, then he tells me that I will owe an extra thirty dollars for the new pillow.
This is where I stopped cold. I wanted to exchange the pillow I had for a softer one of the same kind, but apparently Sleep Number doesn’t make a softer pillow of the type I bought. I told him that it was ridiculous to purchase a higher priced pillow especially if I didn’t have the opportunity to exchange it, and he states rudely that the pillow I want doesn’t exist. Instead of making it work for me, he basically just told me to go F myself. I figured I’d be better off buying a twenty dollar pillow from Target and not dealing with this cretin. I didn’t even get the chance to just return the pillow and get my money back.
I wish he had told me before any paperwork or testing that the pillow I wanted isn’t in existence, and let me make an educated decision. He’s rude, abrupt, and honestly, I will make my purchases online instead of at the store.
Do yourself a favor and buy the bed from a different store. These employees are worse than car salesmen.

The bed we purchased is Great, however the shopping experience at the Poughkeepsie galleria store was the worst. It was so bad the sales rep we had called my home to apologize. For the way we were treated by his manager, who also degraded him in our presence. The manager kept saying that it was suppose to be his day off, he was there only «because of the stupid survey the company has online» this wasn’t his sale. I told him next time stay HOME! I’ve had many calls from regional managers apologizing about this experience but that guy should be gotten rid of…