Jim Waters

Extension put on my home by a local contractor in approx. 2003 – 2004 utilizing all Jim Waters supplied windows. 2^nd floor guest room window now has a long crack in it, along with an octagonal window higher than 2 floor. I contacted Jim Waters’ office recently explaining the issue and asking about warranty. The man with whom I spoke asked me how long ago they were installed. I stated 9 or 10 years, approximately. His response to my question re warranty…9 years! Oh so convenient! He then told me to go to a glass shop and ask them to make me a new window as the crack is on the inside. Purchasing a replacement window for my kitchen. When I asked 2 other outfits about warranty, they told me lifetime, not 9 years! Stay away as they do not stand behind their products. Oh… same contractor also purchased 6 new windows for my new dining room from Jim Waters approx. 5 years ago and a few of them already have condensation.