Heritage Carpet/Redi-Cut Carpet

Reluctant sales help who don’t seem interested unless you are have an unlimited budget. They wouldn’t spend the time to go over some prices with me. They rather than sit around. They have seen the last of me.

I had an lousy experience at Heritage Carpet. Unbeknownst to me, I was sold wood laminate flooring that was discontinued at full price and after being explicitly told that it was not discontinued. Approximately one month after the flooring was delivered, a number of pieces got damaged from water. When I tried to purchase 3 replacement boxes, i was informed that the line was discontinued and there was none to be had. When Heritage Carpet was absolutely no help, I contacted Mohawk. I was informed in writing by Mohawk that the product was discontinued over a year earlier. I shared that information with Heritage Carpet and reminded them of their misrepresentation, they offered to give me a 20% discount. I explained that I now had to pay to have the complete floor removed, a new floor installed and absorb the cost of the material for a new floor less 20%. I said that was not good enough and was shown the door. Heritage took absolutely no responsibility for misrepresenting the status of the flooring they sold.