Frontpoint Home Security

I have had service with this company for 3 years. When I signed up they were not aware of the City requirements for my area and we had someone try to break in. The police would not respond to the call because Front Point Security did not follow the proper protocol for my area. The company called me and said I needed to go to the house because the police would not. After much investigation, I found out that the company had not filed the proper paperwork with the city. I could have sued them.
I am now moving out of the country and need to cancel service for my residence. I have another account for a business that will remain active. However, when I called and tried to cancel, they are trying to charge me $ 200 to cancel my service. The person I spoke with in the «customer service department» was the most unprofessional person I have ever talked to and would not give me the name of his supervisor or transfer me. He was so business illiterate that he would rather have me cancel both services, pay the fees and give them a poor review rather than allow me to cancel the one service with no fees, keep the other service active, continue to provide service indefinitely while collecting revenue and not have a bad review. You make the call. Does that sound like a wise decision to you?

We have had the front point system in our home for over one year now. Until today we have had no problem. Well now we had a problem throughout the course of the day. Control box not lighting up, erroneous messages stated there was a power outage and there was none. It is funny but while I was making my decision to purchase this system I received call backs, emails and all around attentive service. But today I call around 9:15pm, placed on hold for over 25 minutes. So I chose the option after waiting all this time for someone to call me back. Well no call back after waiting until 10:10pm. I then call back and lo and behold they are closed. Left VM for call back. Lets see how long it takes for a call back. When you finally need their assistance funny how there is no one around to help. I could imagine if it were an emergency.
I have amended the star rating. Eventually I received 3 – 4 persistent calls from Front Point managers. Very attentive and caring. Patient and listened to what I had to say. If you are looking for a home security system I highly recommend Front Point. I realize that in this case certain things happened that they possibly had no control of. I appreciate their honest response.

I did quite some research on the web when looking for a home security system.
I wanted to limit the wires in my home, I wanted to avoid companies with a bad online rep and I wanted state of the art equipment.
After lots of research 2 companies stood out:
and front
They both basically use the
infrastructure and offer very similar equipment features.
I wanted 3 high def outdoor cameras (these guys both offered a wifi cam solution that reached 1280×800 in resolution). I also wanted an indoor camera, motion sensors, door sensor, glass shatter sensor and finally a CO2 and fire sensor.
We settled for
despite the fact that safemart seemed slightly cheaper in the hardware section. Reason is that their website looked much cleaner, was much more client friendly etc.
The sales experience was good. I asked for a lot, was really looking to shell out and the sales guy actually talked me out of ‘over’ sensoring the home, how it increased risk of false alarms, how it would not necessarily trap events better etc. Very unusual.
The system I received a few days later was carefully pre-​set up. All the items were labeled and neatly packed with VERY CLEAR instructions.
The system with sensors was up in about 40 minutes. The cameras did require a power cable.
The online tools are very cool. We can view the cameras via iphone and android and disarm and arm from multiple locations.
They use Simon XT from GE with a cellphone card and a backup battery.
This all works very very well for us.
Their service stores camera image online, so no DVR either. Monitoring is 50 bucks a month for the most expensive plan.
Great client service and callbacks. We like!

No need to hire a installer with this complete wireless system, any and all questions were handled by a very friendly customer service, I have yet have to use my system but no problems with it so far (6mo). I live in a rural area the complete cellular service is perfect, plus no one can «cut you wires». I would recomend this system to my momma.

I received a call from a manager and we have come to a satisfactory agreement. I am very happy that they stepped up and fixed the issue. I would recommend this company to all.