We Care Dry Cleaners

I honestly do not understand why a business that is IN THE BUSINESS of cleaning and pressing clothes, cant seem to get a handle on doing it and doing it right.
After trying nearly every dry cleaners in the area, I gave We Care a shot. My first visit was a great one, my clothes came back neatly pressed and all of my alterations were done perfectly.
Sadly, the second and third time were not that good, they were actually horrible and brought me to tears that they had ruined not only hundreds of dollars of clothing, but I am also out the nearly $ 150 I paid for SIX dresses to be cleaned and pressed. The dresses were still dirty, and one of the dresses was only half pressed. The entire bodice was wrinkled.
After I called to complain and tell them they would no longer have my business, I received a voicemail later on telling me to bring the dresses back and they will re-​ress them. No thanks. I shouldnt have to drive ALL the way back and wait for you to do your job right on a second chance. Sorry folks, professionalism, high quality and skilled workers are the key to a successful business.

No … I repeat, NO stars! I took my NEW comforter here and when I got it back, it was completely ruined. There were little flowers attached to this comforter that were falling off and wrinkled, holes in my comforter, and places that were ripped and re-​sewn by the dry cleaner! I brought this to Mr. Kim’s attention, saying I wanted to be reimbursed for the comforter and dry cleaning, and he yelled at me and locked himself in his office (I didn’t get reimbursed for anything to say the least). I tried everyday for a week to get a hold of him, leaving messages and speaking with the workers there. Months later I still haven’t heard from him. I even threatened to call the BBB, but he obviously doesn’t care. Total bummer! I wouldn’t be upset if he would have at least spoke with me. dO NOT go here! Mr. Kim has 0 respect for property and people!!!

Are whole family uses We Care and we have had no issues. Our items are always done on time and look great.

Erratic work. Hemmed 2 pair of pants — totally too short — not even close — avoid. Always go to a proper tailor.

I’ve been going to Mr Kim for a cloudless years now and it’s gotten to the pint where I won’t go back. When my last order was done wrong he fought me on fixing them, then went so far as to charge me for the fix. He argued with me in front of customers, and this last repair would not even come down to see my pants. His schedule is erratic at best. Pay for good tailoring and see Mr Carl in Portsmouth. Dependable tailor, albeit shirt on a little personality. Better than Mr Kim.