Seacoast Mazda

I had an excellent time getting my new car at Seacoast Mazda. Matt is awesome. He’s honest, helpful, and really cares that you get the car that works best for you. He’s also just really cool to work with. He helped my Mom get a car too — she’s the one who told me to go see him.
I got my last car at Seacoast Mazda ten years ago and I am so happy with my new Mazda. Go there, you won’t be disappointed. Best cars for the price and great people who work there.

I bought a 2010 Mazda 3 in 2009 and have had all of my service done here. The service team is helpful and never pressures me to purchase more than I’m comfortable with. They are prompt and efficient with appointments. I trust them to take care of my car without taking advantage of my lack of car knowledge.

Wish I could leave a zero star. They tried hard to push a Hyundai down my throat when I had no interest. Was told while signing papers that a 2 yr warranty for $ 2000 was required by the financier which was a flat out lie!!! Returned the car. Don’t fall for the high pressure. If you have credit issues as I did, any dealer will gladly work with you.

*This review is strictly for the service department.*
I have been going to Seacoast Mazda in Portsmouth, NH for many years, and there is a reason why.
The service is great, and the employees are always honest with you. They have gone through a couple staff changes over the last several years, but the staff in place now is phenomenal. They have always offered a loaner, and are always quick and efficient when waiting. I would highly recommend!

After viewing their inventory on their website I made a web inquiry about a Mazda I was interested in. I currently own a Mazda and know for 100% certainty that I want another. I received call from Rob Herring on Tuesday, he answered the questions I had about the car and I proceeded to set-​up an appointment to drive the car the coming Saturday.
I had to drive about 40 miles and when I was almost there I saw that I had a call from him. I returned the call and he asked if I was still coming for the appointment. I told him that I was on my way almost there. I arrived about 15 minutes later and when I came in I was greeted by a salesman. I told him I was there for an appointment with Rob. He told me he could help me and asked me what I was looking for. I told him that I had set up an appointment with Rob to test drive a car and that I had just spoken with him a few minutes prior. He said that Rob had left on a test drive.
He attempted to locate the car after about 15 minutes he came back saying they didn’t have the car. He told me they could order it. I said I want to see something and drive before buying it. He then told me they didn’t have any new Mazda 3s in the soul red only used. I told him never mind that the whole experience was leaving a bad taste in my mouth.
If you make an appointment have the decency to cancel or call and say I will be working with someone else. Also your website inventory should match what’s on your lot. The lot is very small and seems like the online inventory is rather large.

I bought my Mazda 3 from Seacoast Mazda back in 2008 and the experience was easy and not the nightmare I had prepared myself for. What really wins me over however is their service department and how well they cater to their customers. I’ve never had a problem scheduling service and my car has been ready to be picked up faster than anticipated. The technicians I’ve worked with have been very up-​front about the state of my car (it is 6 years old with 130,000 miles) and I have never felt pressured to purchase more services or repairs than what I went in for. Prices are reasonable and their staff is very good at clearly explaining all the options to their customers.

I went to Seacoast Mazda to test drive a CX-​5 and a Mazda3 to begin my search for a new car. I had no intention of discussing price, options, etc. This was, BY FAR, the worst customer service experience I have ever had ANYWHERE (car dealership or not). After giving the salesman my license to photocopy for the test drive I was asked for my phone number. I don’t like to give out personal information unless absolutely necessary, so I told him I would rather not. He looked at me as if I had two heads and continued to ask if I had a home phone number «that no one answers»… what? When asked why he «needed» my number he responded with some nonsensical, mumbling explanation that made absolutely NO sense to me or my boyfriend. Something about if there was an emergency they needed to contact him through me while on the test drive? But then why would they want my home phone number that no one answers? So, the salesman stood up as if to say «we’re done here» and when I asked him if we could still do the test drive despite not having my phone number he said passive agressively «Yeah, but my manager is gonna be really mad at me, that’s all… but it’s fine.» When we walked out to the car I asked if it was ok for my boyfriend and I to drive it without the salesman in the car as we’ve found it to be a more relaxing experience that lets the car speak for itself. He said that the dealership’s insurance doesn’t allow it. We thanked him for his time and decided to leave to find a dealership that would allow us to test drive on our own (many dealerships do allow it, so it wasn’t as if we were being unreasonable). In response to our polite explanation, he threw his hands up in the air and said (again passive agressively) something to the effect of «well whatever, have a nice day.»
The experience was so bad that I decided to waste 10 minutes of my life writing about it. I would have been insulted by his treatment of us if it weren’t for the fact that it was so dramatic, childish and unreal.

This was the 4^th dealership I went to. The sales people were extremely helpful and not at all pushy! They explained all of the features to me and let me try a few different cars. These guys really worked hard to get me the best deal, but I also came in with information of what I should be spending for the car I wanted (i.e. you need to be realistic; you cant expect a new Rx8 for 10,000). Once I bought from them, they went over how to work the car and set up my phone w/​the bluetooth for me. I am leaving a very happy customer and will recommend Seacoast Mazda to anyone who will listen!

We tried to buy a used CX9 at Seacoast Mazda. We told them we had a certain dollar amount to spend right up front. They said it wouldn’t be a problem.
However, none of their used cars have a price on them. They wouldn’t tell us what the price was on the car unless we sat down with the manager to make a deal. We were still in the research phase, so we didn’t.
We visited another Mazda dealership and found that we were not going to be able to get what we want at the price we had budgeted. We went back to Seacoast and told them again what our situation was. Again, they told us no problem. We found a car we liked, and drove it. Again, we asked the price. We were told that it depends. We needed to talk to the business manager. We left and bought a car somewhere else.

These guys are the best.
They are friendly, HONEST, helpful and quick.
There is a whole story about my purchase of a Zoom Zoom that I won’t bore you to tears with, but long story short, I found these guys, but ending up having to buy the car at another dealer. My entire transaction with the other dealer was terrible and I swore to Seacoast that I was always bring my car to them for service and maintenance. I have been really happy with them from the start. Admittedly, I am under a full bumper to bumper warranty right now, but in the times I’ve waited for oil changes and minor repairs, everyone that comes in receives the same level of respect and service.
You know you’ve got someplace decent when they treat the people out of warranty so well they keep coming back.