Wentworth Subaru Service Center

I had a not-​so-​great experience here for my 30,000 service.
Brandon heard about my concerns, contacted me promptly, and quickly fixed the issues without question.
Truly great customer service.

The service they’ve done on my car has been fine… nothing outstanding, nothing horrible. The car still runs pretty good at 57,000 miles.
Dealing with them, however, is a pain. They push an online appointment system… but when you log into it, it over-​estimates the number of miles on your car by about 20,000. When you try and call then to make a regular appointment to ensure that you’re getting accurate service done, you have to explain to them 2 – 3 times on the phone WHY you’re calling and not using the online service… it’s like the folks in the shop are completely clueless about the online appointment features and shortcomings.
Once you get to the shop, you can only check in with ONE service adviser… the one who is ‘assigned’ to your vehicle. So, if that guy is busy, even if other service advisers are unoccupied, you have to wait… this last appointment, I missed the courtesy shuttle because I had to wait for my assigned adviser, despite the fact that the other two in the room were either making coffee or staring out into space while I waited in line.
Finally, I had an unpleasant experience picking up my car. I learned from past experience with them that you had to go to the cashier, not the service desk, to pick up your car… so when I went to the cashier this last time, her response was, «Well, we don’t have any paperwork up here. you need to go walk back to the service desk and they’ll walk you and your paperwork down here.» WTH?!! If that’s the new procedure, that’s fine, but don’t put me as a customer in the middle by TELLING me I’m in the wrong place, and telling me it’s my responsibility to go get my car’s paperwork so I can have the privilege of forking over way too much money for an over-​priced oil change. …a much better solution would have been to say, «Oh, I apologize, but we have a new process for picking up your car. We’d changed so that you get your paperwork from the service desk first. No worries, though, I’ll call up there and have someone bring your paperwork down…»
Anyway, fortunately, it’s Portland and there are a large number of Subaru dealerships to choose from…

a short term repair need was taken care of on a monday morning. these guys move fast and explained everything to us. and as a warranty item no charge!

No more getting the run around or extra unwanted costs on car repairs. This place is HONEST! They treat you like family here and give you a straight forward answer on exactly what is going on with your car. If there are extra costs or something unexpected that they run into and feel it needs to be fixed… you will get a phone call with a quote before any work is done or any charges are made.
I came here for my 100,000 mile check-​up/​tune-​up on my car. I have had this car for 15 years and it is my baby! I looooove my Subi!
Abel was the one that helped me go through the paperwork and told me the usual things that they go over at 100,000 miles. Everything was straight forward. It wasn’t cheap but after driving this car for the last 15 years with no problems… nothing but oil changes and filling up the gas, I was feeling a little better about forking over about $ 2,000 to take care of everything on the list. I even only had to replace the original battery after driving with it for 14 years! pretty unheard of.
I dropped off the car in the morning and it was ready by the end of the day. It would have been nice if they gave it a little cleaning on the inside and out after paying that kind of $. Some places do this sort of thing and I appreciate it. Maybe they could add this feature in the future.
I also had to come here again recently for a simple right front head light that was out.
I first went to a small auto place on MLK. They told me it wasn’t the bulb but that it was electrical or so they thought and they wanted $ 90 to do a diagnostic test. I called up Abel at Subaru to explain my situation. He said to bring it in to Subaru. He thought they were trying to rip me off and that it probably was just the bulb. He didn’t charge me anything for a diagnostics as I didn’t even need it! It was just a simple bulb change. $ 27 bucks later and a new working head light.
This place is as I said HONEST and if you don’t want to get the run around and have someone try and get in your wallet… come here! Get the service you deserve!

I purchased a new Subaru this year, from Wentworth, and was hit by another vehicle a few months later. The accident resulted in some front end damage and of course I took my car back to Wentworth to be fixed at the body shop.
Big mistake.
The car was there for almost two weeks before I ever got a call back from someone in the shop. I called almost every day trying to get answers only to be told that so-​and-​so would immediately call me back, which didn’t happen until they told me the car would take longer than they thought.
Some simple front end damage took them nearly a month to repair and no one in the shop seemed to care that the completion time was nearly twice as long as they estimated. Nor did they provide me with any kind of loaner car or anything.
To say I’m disappointed in the service I received, just months after buying a new car from them, is an understatement.

This review is for Tim at Wentworth’s body shop. I purchased my car from Wentworth a few years ago and have almost exclusively done all of my service and maintenance through Wentworth. I’ve always had great service until this week.
Flash forward to a week ago, I filled out a request for the body shop to fix my car after I got into an accident. I didn’t hear anything from Wentworth for a week. Thinking I might have got lost in the pile I decided to call and Tim answered the phone. I said to him I filled out a request for repair nearly a week ago but maybe I accidentally sent the request to the wrong department. Tim snapped at me,“Well the front desk funnels all the requests and I responded to everything, so you just need to move past that. What are we doing for you now?” What the hell?!! Tim was so freaking rude I definitely won’t be bringing my car in for repair here! Sorry for trying to give you guys my money. Just own up to your mistake and call it a day. Don’t be an a hole about it. You work in customer service! Act like it.
Edit:
I received a call from the general manager L. Harrison the following week regarding this issue. I appreciated her reaching out to me and I initially thought that because she took the time to do so, I would take down my review and bring my car into Wentworth to be repaired anyway. She asked when my appointment was and then she said she would look into it for me (I’m not sure what she was looking into exactly or why she offered to do so). I thought she was going to call to call me back after and she never did. So I ultimately decided to bring my car to Carr Subaru for repair after all. It sounds like Tim got some positive feedback on how to not do this to future customers but I no longer feel comfortable bringing my vehicle here.

If I could give negative stars, I would.
My family has taken our subaru in for routine maintenance regularly with Wentworth for a couple years now and I can confidently say that we would never return or recommend their services to anyone. Even someone I hate.
On two separate occasions they told us that one of the tires had a nail in the sidewall and would require all 4 new tires. The first time, we ignorantly obliged without further inquiry (and used our extended warranty) and replaced all four tires. Our car was only 1 year old and had pretty low miles.
The second time they tried to pull this on us again, my husband grew suspicious. This time we took our car to Les Schwab where they told us that the nail WAS NOT in the sidewall and that even if it were, my tires had more than enough tread to not have to replace all four. (Typically you have to replace all four in a 4wd vehicle depending upon tread levels.). They patched my tire for free and sent me on my way.
Feeling scammed, I marched my babywearing ass into Wentworth to talk to the manager, Brandon, himself, hoping to gain some sort of justice in the situation. Instead, he was like a robot in his explanation of things and requested that I spend time waiting for them to further investigate the situation again. Firstly, I spent over 2.5 hours there the FIRST time they told me the car had an issue that it didn’t (and with a toddler and 5 month old baby by myself!). Secondly, why would I leave my car with untrustworthy people again? He was not helpful, apologetic, or willing to do anything to fix the issue. At one point he flat out asked me if I was requesting financial compensation, when all I wanted was for some acknowledgment of their misdoings.
This business straight up tried to scam my family and then make me work very hard to get any sort of apology. which I never received.

Got a flat tire this morning, called the service department and they got us in and out within an hour even though they were extremely busy! Highly recommend this place.

I’ve never purchased a car from them so far, but when I get my new Subaru, I’ll come here first.
Their service department is always friendly and quick. I believe them to be honest, which is why I’ll pay $ 10 more to get my oil change through them and not jiffy lube.

I have taken my car (09 impreza) to Wentworth a few times for standard oil changes, body work, and most recently an unexpected new clutch. I walked in the door that day and they looked at my car immediately and verified that the clutch was done for. I kind of expected this as my car stopped a block away and I couldn’t get it into gear. The tech I always see is Abel. Abel will always communicate what the problem is, cost and length of time needed with no judgment. My car was fixed in just a couple days (came in mid Friday) got my car back on Monday. They even provided me a loaner vehicle. I will definitely be back again knowing the service is quick, precise and friendly.

This place has bad service! Really bad service! They never can get you in soon, they always have some issues with something, and they always talk to us like we are stupid. I have a 2012 Impreza, under warranty and extended warranty and maintenance packages. Every time we have taken it to them, they have tried to charge us for the covered service, argued when we said we had a plan, then taken 15 – 45 minutes to «find proof of our plan». Every. Single. Time. 3 times in total. We did the feedback call from them after the last time, and they immediately called and emailed to get the scoop. When the manager got me on the phone and I said what was wrong, he literally seemed relieved! He said «ohhh okay» after hearing about it, and then said he was sorry and hoped it was better next time. Mo retribution of any kind.
The last time my car was there, i had started having an issue with the tire pressure in a back tire. They filled the tire and said there was no hole. Within a week, its down again. Took it to Les Schwab, and they filled it. Few more days, and now its really flat. Called Wentworth to take it in, and they cant get it in till Wednesday. I asked when, and the guy said «any time, ill make it work». And I said «noon,» to which he laughed and said «no, the techs are at lunch 12 – 1. Before or after!» Really… Then why did you not say that to start with. It was the last straw for me.
I just called another dealership and am on my way there, right now, same day, and he was able to tell me it would be covered in less than 3 minutes time waiting on the phone.
I bought from Bend Subaru. They were okay. We also have a new Nissan, and Nissan has been hit or miss. But, literally every single time with this dealership, there has been some issue. The convenience of the location doesn’t make up for terrible customer service and being disorganized!

REVIEW FOR THE SERVICE CENTER :
I bought a brand new Subaru in 2012 from Dick Hannah. I bought the extended warranty.
Recently, I got a nail in my tire. The service center recommended I go to the Wentworth Service Center in Portland since it was closer to my home. No appointment needed!
However, when I showed up this morning the manager of the service was down right 100% rude. He told us he was too busy to help us and laughed at us like he couldn’t believe we would even attempt to come to HIS service center for help. When I told him what I had been informed from the Service Center in Washington and that our car was less than 2 years old and we had an extended warrenty he literally said he didn’t care.
He was so rude and just plain mean. I really would have hoped that Subaru would have trained their service agents to have at least SOME customer service. I’m so disappointed in how I was treated that I will be filing a complaint with Subaru.
Pro tip: I went to les Schwab down the street and got it fixed in 10 minutes for free. FREE. And they knew how to smile. Go figure.

Good experience at the service department. Seemed honest, price seemed fair, fixed my car when they said they would. They noticed and told me about the issue I already knew about too, separate than the one I brought it in for. Quoted me 10 dollars less than the shop I recently changed from too boot. I’ll be bringing it back after the holidays to get the rest done.

This review is for the service department. You guys rock. My daughter and I pulled in at 1:30 on a Saturday to get a duplicate key and fob to her just purchased used Subaru. The service guy said we could get a key made but probably not the fob finished since it needed to be programmed and they were closing at 2 pm. I let him know I was only in town this one day and he said, go get it and bring it right back. We flew to the next room and got the key and the fob. My daughter ran the fob back to the service adviser. She also said she wanted a Wentworth license plate holder so the service guy went and grabbed us a set and had Sam, the tech assistant, go put them on the car for us. Then I flew to the cashier and she was as helpful as the previous three staffers. And not to get anyone in trouble, but the programming of the fob was gratis and the key and fob purchase were deeply discounted. Maybe it was the time of year, maybe it was the excitement of a young person with her first car, but everyone worked like little elves to make it all happen for her. But four out of four providing excellent service? I think it is the hiring and training process. If I lived closer I would come by more often!

This review is for service. They were fast, their prices were reasonable, and their waiting area was very comfortable. I would come here again for maintenance or repairs.

Service departments can be tricky if you don’t know much about cars, but I feel safe asking for help or an explanation from these guys, especially from the service department manager Brandon, he took the time to make sure i left confident about my experience.

I have been taking my Subaru Impreza into Wentworth Subaru for service since I moved here two years ago, but they have now lost my business.
I did not have a great experience with the first staff member I worked with here and I do think it has shaded my judgement of this establishment overall. He was rude and condescending when I described a problem that showed up in my car during certain conditions and made me feel uncomfortable.
Twice they said they couldn’t re-​create this same problem, until I took it back a third time and this time asked to work with a new service member who was indeed nicer. They suggested a ride-​along and the car demonstrated exactly what I said would happen and they assured me they figured it out and fixed it.
Only they didn’t because the problem came back. And while I should’ve walked my business long ago, I took it back in this week for the fourth time because I felt it was their responsibility to fix the problem they said they had already fixed.
They assured me this time that it was fixed, but I would be charged for the time spent on the car. I said I was fine paying for some of the new things that I knew needed to be fixed, but I should not have to pay anything towards fixing this problem they assured me was fixed before. The manager said he would split the cost of those hours with me. I was too tired to fight it so they made their $ 108, but I am gone for good.

No hassle from these folks. I took my car to several repair shops and felt like I was treated the best at this place. The shop was also very clean and the waiting room very comfortable.
We did not buy our car from Wentworth. We went in with a leaking head gasket for our 2006 Outback. Knowing the mileage and what it takes to replace a head gasket, I asked them to replace the timing belt, and water pump as well. They recommended that I have them replace some additional belts as well as the thermostat. They did a fantastic job working with our 3^rd party warranty. After all of these services we walked away paying $ 400 for a $ 2,200 service! They also loaned us a car for the two days it took to get the job done. The only complaint I have is that it took an extra evening to finish the repairs, but with a loaner car this wasn’t a big deal.
I was very happy with the professionalism, friendliness and class shown by the service staff.
It’s very possible that I will buy my next car here.

I wish it was possible to choose 0 stars. I’ve never actually taken my car in for service at Wentworth, because I was never able to speak to an actual service representative.
I called them, and was transferred to the service department, only to be on hold for 10 minutes. The operator came back on the phone to tell me that all the reps were busy, and transferred me to VM. I left a VM detailing the (time critical) issue, expecting a call back soon. Three hours later, I hadn’t heard from them, so I tried again. This time, I was put on hold for an additional ten minutes. When the operator came back on, she asked again if I’d like to be transferred to VM, but I said no thank you, I had already left a VM and would take my business elsewhere. And what did the operator do? Hung up without saying a word.
GREAT customer service.
I called Carr Subaru in Beaverton, the service department answered immediately, and within 5 minutes I had an appointment for the next day.

They pushed back the finish time for my factory recall repair four times, and never called me to let me know. I had to call or walk in myself each time.
They had to replace a fuel hose, probably a 3 – 5 hour job, but broke a turbo hose and had to replace that also. (Glad they were honest and up front about it.) I dropped my car off just after 9am and they still weren’t done by 6pm. Estimated 10am the next day but pushed it back repeatedly until after 2pm.
Kinda frustrating and wish they had kept me updated.
The only reason they aren’t a one star is that they have a shuttle service and offered me a loaner when they didn’t finish the first night.