Wells Fargo Bank

This has not been my usual branch to do business in, but I’ve had fantastic service here every time I come in. Most recently, I had a fairly obnoxious transaction that required several verifications, and was assisted proactively by Claudia here. Thanks for your follow-​up and working with me!

Went in to close my accounts. After an hour, I left with 2 of my 4 accounts closed. The banker had plenty of excuses, but gave me instructions to call a number to close the account by phone. If that was the final answer, it would have saved me an hour to do all 4 that way…
Wasn’t a fan of Wells Fargo when I entered the building, and left with an even worse opinion of them. (which would have been nearly impossible)

Pretty solid on the customer service end at this branch!

In general I am outrageously attached to banks. Banks are somber and exalted places to do business, improve your life, and realize that numbers mean more than what’s inside your wallet. I hope this review is more successful than my other first Portland review.
However, this Wells Fargo branch has not seen fit to bestow upon me any of the qualities that I expect – nay, require – of a bank. I have been a Wells Fargo customer since 1991, then not for a while, then since 2004. I have always found its employees to be lively and exotic. This rathole, though, takes the cake when it comes to changing my mind about something I previously considered a part of my life. Maybe even a part of my family.
My first visit here started simply enough, with a deposit that went smoothly and a request to briefly sit down with a banker to discuss the details of one of my innumerable off-​shore holdings and vertical goat-​lift entreaties. I was greeted by a little rude man with eyebrows drawn on like I wasn’t supposed to notice. I DID. He proceeded to condescend to me about all sorts of details about my personal life that could be gleaned from my bank records, dismiss my concerns about pressing world troubles like the Scorpio Design and Wild Stork Disorder, and violate what I understand to the cardinal rule of banking: don’t get high on your own supply and start thinking you’re a life-​coach no matter how badly the customer wants you to be. Duh. This isn’t carpe diem. The breaking point came when he saw fit to interject advice that was directly counter to what I’ve been told by higher-​ranking, more experienced professionals within his organization. He was insubordinate and misguided and I hope someone loves him very much because his eyebrows sure don’t. I apologize in advance if he is suffering from alopecia. If he’s riding this, well, don’t mess with my money next time I come ’round.
I returned there today, against my better judgment, to inquire into some routine clerical matters involving a particularly fancy and toxic postage stamp. Three employees ganged up on me to gawk in my direction. Then I was informed that the person responsible for handling said postage was available by appointment only and only tomorrow. I told some white lies about parts of my body and got out of there as fast as possible. Then I went to another bank that I have nothing to do with (it’s name rhymes with CHASE) and was politely helped out in the direction I had originally anticipated.
They say a company is only as good as its branches and a branch only as good as the leaves that make up the experiences of this flailing passage of good times we call life. I am still with Wells Fargo but in the future I will do my banking at another bank and hope they can get the money into my WF accounts.
Do you like this better than my last review? Is the autobiographical turn a positive development? Or do you like the novelistic vantage point that defined my earlier work?

Couldn’t agree more with Julie D. When I visit a bank, I just want to take care of business as quickly and efficiently as possible and get the hell out of there. Small talk is infuriating, and even if other people enjoy the small-​talk, if I’m waiting behind them that just means I have to wait longer. Maybe Wells should label tellers as ‘talkers’ or ‘businesspeople’ and customers can pick-​and-​choose.
And, of course, I’d much rather support a local/​regional bank than a big national chain. So I’ve moved most of my money over to Umpqua & just have one straggler account with these guys.

It’s a conveniently located ATM in the heart of the Pearl. Put card in, fingers crossed and out comes some dough.
Tip: get cash here to take advantage of delicious Cool Moon Ice Cream at a discount.

I am personally not a fan of big banks but, for work we deal with Wells Fargo and this branch in particular seems to be among the most friendly group I’ve met. They welcome us with a smile every time no matter how busy they are and are always accommodating, even when we have last minute requests.

Staff was very upbeat on a Monday!

There are new employees at this branch and they are rude, condescending and uneducated on process. I have been a Wells Fargo customer for 25+ years and have decided I am officially done! The Service Manager, Dara has a lot to learn about service. Does Wells know they have competition out there?

The staff at this branch is uninformed, rude and discourteous.
I closed my account, having been treated with disregard and dishonesty. I am trying to «go up the ladder» to make a formal complaint.
Surely, they need to understand that they are in the service business and that they are not the only bank in the neighborhood. I TOTALLY agree with Jessica B that customer service sucks! and with Julie D, that if you do not want to be their friend… and just want to do business in a professional way, this is not the bank for you.
If anyone knows how to reach s superior… I have a name of the district person, but he has not bothered to return my repeated calls.

Maybe I am just a grump, but I hate it when I end up with one teller who likes to be chatty and talk just to talk. Today she said after greeting me, «I am happy that today is a not hot day.» I go there to pay my mortgage and when I put down extra on the principal she likes to give me positive affirmations about how great it is that I am putting more down on my mortgage. I don’t think she should be commenting to me or those within earshot about anything I am doing. I don’t want to be her buddy.

Customer service sucks! You would think that in todays economy, that banks would care more. The staff at this Pearl district location is misguiding. It has been a very, very disappointing experience!