Verizon

Got scammed out of $ 500 after going here. We met someone off of craigslist to buy an iPhone that was «unlocked» but we wanted to meet at the Verizon store and have them check to make sure I could use it, we told the lady who was working this info so she checked the phone said «its good for Verizon, you can use it» gave us permission to pay him and have him leave, the second I walk out of the store we found out it is an AT&T phone that cannot be used for Verizon. I walked back in the store to ask about it and she said «We don’t do that here». I don’t know how the store employees can do this but I lost my $ 500 because of the employee working who told me I could use the phone.

Remember the experiment with the penny in the bottle of coke? Fast forward 20 years, turn the penny into an iPhone and watch it bubble.
There was no getting around it, I was now at the mercy of verizon. I had no appointment and the wait time was an hour, not bad when you have an entire mall to entertain you as you wait (I now make all my appointments on line-​works great-​saves time.)
Best Verizon store in town as long as you make an appointment and snag Felicia or Adrian to work through your issues.
The star of the movie is Felicia, get lucky enough to have her assist you and you’ll forget about the $ 600 IPHONE SODA MESS and start to get excited about a new phone that is just right for you.
Felicia is knowledgeable, quick, conscientious, patient, attentive, personable and funny too. She’s never pushy and always helpful and she gives her honest opinion on the merchandise. It’s about what is right for you not what is newest, flashiest or most expensive. She’s my go to expert, well worth the wait.

For I-​phone stores, it is excellent. Ask for Derrick. There is one important thing that I learned today. My I-​phone burned out for no apparent reason so I went to have it replaced. They could not do a simple exchange because I bought the phone from them over time rather than buy it outright. Therefore they would have had to send me a phone via US mail. Also, some of the items the stores sell are not Verizon’s. Each store is really a franchise. So when you go to have your phone replaced (if they don’t have to mail you one) if you have purchased items that are not Verizon in origin, they are not covered. No matter what it is. But that is not the fault of the store, so to speak. Excellent salespeople, poor contract and much small print from the giant Verizon.

Although I have never actually been in this store, nor will I probably ever be, the employees here are the BEST!!! Today I received a phone call for this store alerting me that someone was in their store attempting to get new phones on my Verizon account. They called to confirm if it was me. It definitely was NOT me, as I live in California & this store is in Oregon. This woman had a fake ID with my info on it! Thanks to the stellar employees at this store, she was arrested for this crime! Way to go Lloyd Center Verizon employees! Thank you all so much!!!

Verizon is completely mismanaged I am at the store because Verizon shipped me the wrong phone. Now after going to the Washington square store and waiting I was then sent to the Lloyd center store to pick up the correct phone. I now have to wait at least one hour to just exchange my phone for the correct phone. This store is dramatically understaffed. I give them one star for blatant incompetence and bad management.

This is an example of a terribly managed store. The store is filled with customers and they are over flowing out the door into the mall. There are no employees here to help any of these customers. The average wait time is 90 minutes Shame on you Verizon!

First of all, when you check a customer in and tell them it will be a 15 minute wait to speak to someone, you should probably make sure that’s an accurate time frame. Secondly, when the customer comes back up after almost 50 minutes to ask why they hadn’t been helped, you probably shouldn’t give them attitude and rudely say «well we are busy and we told you there was a wait time»… Here’s the worst part! when I asked for a manager the same rude lady told me she was the manager… Well, I think I found the problem here! The speed of the captain is the speed of the ship… I guess we can’t expect good customer service from employees if the manager is the worst offender… In summary, there are many Verizon stores in Portland so don’t waste your time at this one…

Verizon as a whole is no longer customer oriented. That said, take stores like this one. The sales people are COMMISSION. THey do not want to help anyone NOT buying a phone — it really isn’t that important to them.
Because cellular is so complex, you get mired in the details. I walked in and talked with Taylor (?). He tells me a price on a phone and mentions that it’s cheaper to buy it on the website. So his recommendation was for me to leave the store and buy a phone. ridiculous! Days before my phone had died and I walked in and bought a phone while in California. Yet another horrible experience and the phone I was sold was terrible. When I asked Taylor to return it and give me a refund, I was charged a restocking fee of $ 35. I used that phone for 2 days and found it horrid. That didn’t matter to Taylor.
When I asked for a manager. I waited. and waited. and waited. 20 mins later I left. Marie or Maria is her name by the way. and Don’t look for experienced people. these are just high school aged kids with a few months under their belts. It’s no longer about the customer but about sticking you with an expensive package and phone. And verizon doesn’t care. When I called customer service, they dropped the call. Imagine that.
Verizon is the least evil of all. but evil they are. If you can, buy your phone anywhere but from Verizon. No need to get unlocked if your going to use them as a service provider, lets face it, you have to have something. They suck but its all we get. (I got my phone from the store upstairs, nearly 200 less AND got great service). I’m still stuck with Verizon, but at least I didn’t feel violated after as I did when I went in this store.
And don’t you love the self postings like Zane B? BS is more like it. clearly one of the staff at the store!

Today, at approximately some time in the morning, my partner and I set off on a great family plan adventure! Upon arriving at the Verizon Wireless Kiosk, Krysta flashed a golden smile and immediately made us feel like family. She was okay. If by okay you mean FABULOUS!!! A real Jem. She was truly outrageous. Truly, truly, truly outrageous.
Not only did she find us the best plan that would work for us, she got us a huge credit on our account, fixed a bunch of problems, went above and beyond to get us the phone we were looking for and regaled us with witty tales while we waited. She expanded our horizons on wireless customer service etiquette. In all seriousness, she’s a true gem and made a dreaded chore entertaining, fast and easy.
Sincerely,
Tweedle Dee and Tweedle Dum

We waited a solid hour to see someone at 7 pm on a weeknight. Derrick was great to deal with and super helpful but failed to mention that there is a Line Access fee (on top of the activation fee) when starting a new phone. Verizon just loves their hidden fees don’t they.
I would also appreciate it if the service reps could remind customers that they will be billed ahead for next month’s bill. It’s always frightening to see your bill in the triple digits.

There are few things I dread… the dentist… running over a high bridge (st johns for example)…buying a car and now including visiting a Verizon Retail Store.
And I’m not sure what would be worse… negotiating with a car salesman or trying to make sense out of a Verizon retail person trying to convince you to spend more money to save more .
Verizon has been close to many a class action suit for their business practices. I’ve been a customer for 10 years… however Verizon does not recognize customer loyalty. they actually take advantage of it… Where shall I begin?
The wait…30 minutes? And the worst part is leaving totally frustrated…
The earning a upgrade process is absurd. so if a 10 year client wants to upgrade before they are «eligible» the device costs $ 650.00…if you are a first time client it’s virtually free. or no more that $ 200.00 for the macdaddy baller device. client centric!:)???
They brainwash their reps to actually shell game you… add another line and avoid the $ 650.and save$ 30 a month on your existing bill… all you have to do is… sign a 2 year agreement… spend $ 250.00 for a (less than latest technology device) give them an additional $ 100 start up fee… When at last resort the remind you that if you have insurance on your phone you simply pay the $ 99 deductible and at least get a like for like replacement and don’t penalize they coveted upgrade eligibility period.
So…always get device insurance… never deal with them face to face… This isn’t a review to rate coverage quality… this is to rate client service and they are entirely frustrating
I told the rep that it wasn’t his fault but I’d much rather buy a used car than deal with Verizon.

There’s only a few places I would rather have a hot prod inserted into my anus then go to, this is one of them. First off, it’s in the mall. Yay! A bunch of teens/​tweens and other unsavory types running around. Secondly, be prepared to wait upwards to 2.5 hours in this shit hole. Please hire more staff or just make all of Lloyd Center a Verizon store because you clearly do NOT have the capacity to help people in a timely manner. Now I know a lot of this can be chalked up to dumb/​incompetent people who don’t understand how to operate their cell phones but you are a multi million dollar company and you know this MAN so hire more people or open more stores. And for christ’s sake get rid of the greeter carrying around an Ipad under the guise he’s «checking you in». This is not Wal Mart you do need a greeter put that person to work helping people so we can get out of your shitty store faster.

Be aware when you leave Verizon Wireless they will charge you for taking your phone number. Legally its yours but they put in the contract that they will charge you anyway. Just another way Verizon will screw you over.
Great coverage, which apparently is their excuse to screw you over every chance they get.

They are so rude I’ve been with verizon for 8 years and this has to be the worst store ever

Manager Kristen is rude and unhelpful. Got the job done but only after being treated in an accusatory and condescending way.

The sales associate I talked to actually convinced me not to get an iphone, when I had walked in completely prepared to get one. He wasn’t knowledgeable about the different options and quoted me prices that were too high. It was pretty annoying since when I got home and looked on the website and determined that I did in face want the iphone I had to make another trip to a different location to deal with a competent sales person.

The sales associate named Janis (I believe that’s her name…) was awesome. Both my girlfriend and I really liked her. She was very friendly and good at her job. This is the best Verizon store we’ve been to and will continue to go because of the great customer service. Thank you, Janis :)

Yet again Verizon has let us down. This is the 3 time they have cancelled on us. And than lied to say they were at our house. Time to look for a new internet service. Btw I HATE VERIZON!!! NEVER DO BUSINESS WITH THEM! the customer service and is horrible. We changed are service for an upgrade and this is what we get? 6 days already without service. I am say this as a whole company wide thing, they their cant handle business. That is why they are giving out a 50 million refunds to many people they cheated. Really, get it together. Or soon you will have to sell your company because you can’t handle it.

Everyone I know hates their cell phone carrier. I don’t. I like Verizon, I always have coverage where I need it (and I go to some pretty out of the way places) and the bill every month doesn’t send me into orbit, it’s very reasonable.
I do however have my old Samsung cell phone. Hate isn’t a strong enough word really but it will have to do. So the minute I had enough credits for an upgrade I went in to sell my soul to them for two more years and get something cool.
I was greeted by Kris, which is an odd way to spell Kris when you’re a guy, but I don’t fault him, it’s his parents who should apologize to him. Anyway, Kris was awesome, he got into a great phone (LG EnV2) for not a lot of money with damn little hassle. Three things I like, a cool cell phone, spending little money and now, apparently, guys named Kris.
If you hate your cell phone provider, look into Verizon.
I am not an employee of Verizon or a stock holder nor am I related to Kris.

Lloyd Center Verizon Wireless is taking a turn…
They have moved people around and got 2 new managers! The new managers are fantastic! Michael and Shannon make it so easy to come in there if you are angry or happy.
Customer service is great. Brandon, Kris, Michele and Jessica are all very helpful. You can tell they like each other too… which helps a lot. If they dont know something right away… they go and find out.
I am really impressed with how Verizon at Lloyd Center has changed over the past year…