Unitus Community Credit Union

Do you like feeling overlooked, well look no further. I have been sitting here for 45 min waiting to open a account and they have called two people who came in after me. Didn’t even look at me waving.

Upon walking in to this branch I was greeted warmly and the teller was very friendly. That was what earned them the 1 star. Beyond that my experience couldn’t have gone worse.
I was applying for an auto loan, so they set me up with a young lady named Danielle. She took me back to her desk and proceeded to make empty promises regarding the rate of the loan. After spending an hour she also promised to call me that evening, or at the latest the next morning.
When I didn’t hear from her by the next afternoon I calledl the credit unions 800 number and sat an hold for 15 minutes before speaking to one gentleman who promptly put me back on hold. 5 minutes later a woman answered the phone and asked how she could help, as if my explanation to the original gentleman had not been passed on.
I inquired about why I hadn’t received a call, she proceeded to let me know that Danielle was out of the office today (on the day she’d promised to return my call).
Not impressed with this Credit Union one bit, I would encourage others to save their breathe and head somewhere else.

I had banked with Unitus for the past 5 years and recently closed my account. The managers here treat their customers poorly and offer very little solutions to help resolve a issue. They train their tellers to provide excellent customer service but the managers themselves are not very good people, offer poor customer service and not good at explaining things. I was told one thing by one manager and another by a different manager. I feel they aren’t very organize and when I asked for an explanation I felt that the manager was yelling at me trying to get me to go away or hang up.

I’ve been a member with Unitus for over 10 years and overall my experience has been pretty good. My only qualm is when I tried to get a loan about a year ago they denied me because my time at employer hadn’t been long enough, even though I’d been there for a year. I feel like they could have taken more things into consideration, because a smaller credit union I bank with was able to give me the same type of loan but with a better interest rate. I feel like Unitus is becoming more bank-​y. But this location is great and the employees are super helpful and friendly!

Awhile back this bank was actually great, and I loved it. I’ve been banking with them for several years and I’ve generally had no complaints.
Sadly, things have changed.
Last July this bank lost $ 1,400 out of my bank account, which I was never able to recover. Unitus denied any liability, and refused to help. I was told to deal with the thieves who stole my money, and unsurprisingly, said thieves were uncooperative. Sadly this wasn’t the last time money was stolen from my account and Unitus refused to help.
Since I need a bank to cash paychecks, I opted to keep my account open, but not leave any money in it. I even put my debit card in a box and refused to use it for anything, ever.
To my annoyance, despite not using this account and not having money in it, mysteriously my account was charged an ‘overdraft fee’ due to a paypal payment that was not authorized by me. Not having the time to argue, and not willing to deal with more uncooperative behavior from Unitus, I simply paid the overdraft fee and filed a report with it to Paypal (who resolved it on their end.)
Unfortunately to my amazement, several weeks later Unitus mailed me a letter telling me that my account was ‘overdrawn,’ and had been for 10 days. For the amount of $ 60. For the same unauthorized paypal charges that I’d already payed for.
I will not bank with these people again.
Edit; On 4÷2÷15 I emailed Unitus about this most recent issue and aside from the reply to this review seen below, I haven’t heard back from them. No phone call, no reply email, nothing.
I did however receive a lovely letter telling me that the amount I owe Unitus for an unauthorized charge that I’d already payed them for is no longer $ 60.
Now it’s $ 90.
If I could give a 0 star review for this bank, I would.

OnPoint «Chase“d us away, ripping off several hundred dollars via an atm deposit of cash. We dropped them like a sack of hammers and switched to Unitus right before purchasing our home. My only complaint is that they have no locations in Gresham.

Great place to do your banking. Some of the bankers remember your name if you’re a regular.

I recently opened an account online and needed to make a call to Customer Service. I had the displeasure of dealing with Amber. She was rude and unwilling to listen. I had to explain my issue 4 times and still got nowhere. As a consumer I have many options so if this was a taste of the future I’d sooner be bulimic. Hello Providence CU they are people that treat their customers as a valuable commodity not as a bother.

Unitus credit union!
Great place, get a great loan or account with them. They treat there people great.

BUSINESS FRIENDLY? I think not. I have been business banking at one bank or another since about 1992. I can say that without a doubt this is the worst business bank I have ever dealt with. There are several scenarios which have brought me to the point of leaving a review. Several of which I will not go into because they are pretty technical. A couple I will tell you. I had $ 27k worth of checks stolen in the 120 seconds I was inside their branch and they wouldn’t let me look at the single camera that monitored the portion of their parking lot that I was in during a specific 5 minute period early that morning. It’s not like I wanted to look at their personal files or anything. I just wanted to see who stole my stuff. They said no and gave me no alternative options. WOW. Also if you have a store, like I do, your employees can’t come in and get change unless you make them a signer on your account. are you kidding? You want me to make my cashier a signer on my account so they can come over and get some quarters for the cash drawer? Unreal. We have 4 owners (me, my brother and our wives). They will only give us 2 debit cards on the account … yeah only 2, because 3 would be way too many right? So that means when we need fresh fruit for the biz only 2 of us can go do shopping and we all do other jobs so 2 of us can’t always be there to do those things.
Anyhow this CU is the worst banking experience I have ever had and I suggest you go use On-​Point which I have another account at for a different business. They have been very helpful.

Medical issues forced my credit down the tubes, but the Unitus Trust Funding program helped me get back on track. The car dealership set me up with this credit union in Dec. 2009, and I’ve never looked back.
This location is clean and bright, and staffed by really friendly folks. I haven’t used many of their services other than checking and savings, but they don’t have any hidden fees or weird charges, and their online banking service is really comprehensive. I’d totally recommend an account here. I don’t know why anybody would ever choose a bank over a credit union.
The only minuses I can see are that it has a small parking lot (or it’s often completely full) and that the lines are nearly always long. But I guess that just speaks to its popularity. It’s not enough to keep me away!

When it comes to banking, community credit unions are where it’s at. And Unitus has been it for me for many, many years. When my credit was shit and the big banks turned their noses up at me, Unitus was willing to work with me. Now that my credit is stellar and my banking has become more complex than just having a savings account and a checkbook, Unitus gets my business.
They don’t nickel-​and-​dime me with fees, they don’t pull any sneaky or dishonest stuff with my account (or fees), they offer lots of safeguards for the Visa I have with them, and they charge quite reasonable rates on their revolving credit. Compared to my experiences with U-​Ass Bank, Bank of America, Wells Fargo and similar, this is easily worth 5 stars.
This particular location is quality — the people who work here are nice and helpful, they’re open on Saturdays, they have an ATM, and they’re somewhat near my hood.
Word.