Umpqua Bank

I am very surprised to see these updated reviews, this location is located in a very convenient location, which is one of the reasons I chose to go with this community based bank. The staff at this location is extremely friendly and does their best to welcome everyone and get to you as fast as possible. Some times they get busy but that is partly due to the location being very accessible as well as a drive up window. I usually have bad luck calling customer service so I prefer to do my banking in person and this location makes it easy for me to keep coming back. If I could rate them a 4.5 I would but since they have cookies I’ll round up to 5.

I am disappointed with the service lately, it seems like they don’t really care about my business and the fee’s seem to be getting more and more. The bankers are still friendly, I am just not happy with the way the have been doing business.

Just updating my review when I saw I had been charged $ 12.50 to use a non-​Umpqua ATM. $ 12.50! I don’t usually use ATMs, but sometimes it’s unavoidable. I’m not sure why banks (this one in particular) despise customers having convenient access to their money so much, but I won’t be sticking around to find out. I really, really cannot wait until all my paperwork for the credit union clears, so I can quit this bank before they gouge me even further! I am absolutely disgusted.

Had to change my review because I had the unfortunate experience of someone using my old lost checks and the bank approved of them. This is the first time I had ever had to deal with that kind of issue. Most banks won’t even let me use my old checks if I had already started with a different, higher number. The ordeal was and is ridiculous. At first they said, it will only take 10 days the most, after 6 days, they ended up saying 30 — 40 days. They needed me to personally file identity theft myself, at the police station. They were absolutely no help at all. I had to research online what to do next and what steps I need to make in order to get my situation straightened. Not only did they not give me provisionary account access, but to add insult to injury, they told me they would «gladly» loan me $ 50– until the investigation is over, which will take 30– 40 days. Wow, where do you think I live? Cambodia? $ 50 to last me 40 days. With no access to the money I have worked hard for.