The UPS Store

I have been to this location more often then not and everytime I go in there the staff/​manager have been really helpfull with everything and they are extremely friendly. So it’s really odd to me that people have had experience here. I really would recommend going to this location if you ever have anything to ship because they will really take good care of you.
And they also provide many other services like shipping international or doing large format printing for ur business (ex.banner, business cards, flyers etc)
Hence again I really would recommend using this location.

As others have mentioned this is a horrible location that sadly is in my neighborhood so I have been several times out of convenience. Every encounter I have been met with disregard, condescension and indifference and as such I will never go back. I don’t expect much from a UPS but I can tell you I don’t want to be lectured and admonished for simply sending a package. I highly suggest you drive to the next one and skip this location all together. It will be faster I guarantee as they move at a snails pace while lecturing or ignoring you. I have contacted UPS to alert them and encouraged them to read these reviews as I am appalled they would allow them to represent their business and brand.

I have always found the staff to be friendly, helpful and efficient. Not sure where the negative reviews come from.

I have been at this location a few times to drop off packages, seems like every other time I went in when they were busy and the (owner/​Manager) was nice enough to still help me with my questions instead of hassling me to get done quickly.
I find it rather odd that other people are having issues.

Wow. Everyone else’s negative feedback could not be any more correct. For being in a small friendly town called hillsdale the owner/​manager (or supposed, not sure) is very rude and treats you like an idiot. I called in to confirm a printing price, and went in with the knowledge of it being $ 1 in total, when I got to the store and printed out 3 shipping labels by emailing their store email she proceeded to charge me $ 3 for 3 measly printouts. When I complained she said that if I photocopied them they would be 10 cents each and they’re $ 1 each because they were retrieved from their email… Which is ridiculous. I go in here multiple times a week because I sell stuff online and it is in a convenient location but I believe I will start taking my money elsewhere. I dread ever seeing the lady manager there every time I go in and so much so I got on Unilocal to check to see if anyone else felt the same way. I hope she goes over these and improves her stores costumer service, although I believe she is the only problem.

I only go here because I have to due to the location. Like others have mentioned the owner is rather brusque which makes the whole experience unpleasant when she’s around. However she does have a talent for hiring great staff members who are always polite & helpful. I think the prices are a little steep for certain things but I’m glad this store is there all the same.

I came in with an assortment of oddly shaped items and extremely heavy items from my sons dorm room that needed to be shipped back to LA and Reena could not have helped us more. She boxed things, set everything up, and gave us a great deal. She was nice, helpful and very friendly (I’m from LA, she was really nice.). She also treated all the other customers who came into the store very nicely, even though we were consuming most of her time. She managed to help a multitude of people with grace and kindness.

Owner is very rude, and this has been my experience on multiple occasions. I checked Unilocal just out of curiosity, and agree with other reviewers about being treated «like an inefucated child.» Also, feel like i just got ripped off on shipping. Even though this is the most convenient location, I will be taking my business elsewhere.

I have been using the Hillsdale UPS Store for over 3 years now and cannot say enough about how great their service is! I would highly recommend them as a printer, and of course for all shipping needs. As the Executive Director of a local non-​profit, we use them for all of our printing needs — from booklets to posters, table-​tents to postcards, banners to bookmarks, tickets to name tags… and the list goes on. Each employee has taken the time to learn my name and each have always been extremely friendly. The owners especially have taken the time to research options for me, when my first choice isn’t the most cost-​effect, or if I’m trying to do something brand new. I have never received this level of service from any other printing outlet. (And it goes without saying that it is also a no-​brainer for them to be our primary shipping outlet.)

I don’t know what the hate is. Had speedy service again today with good discussion of the most economic shipping option. (Used this location 4 times in the last year). Great service from who I thought was the owner.

I have been going here for 2 years; and for 2 years I have dread the experience. The owner is a Indian lady who talks to customers like they are uneducated children. Once, she messed up on the price and when I brought it up, she said it was because I hadn’t been clear enough… ooookkk…There is a new girl with glasses, and she is really nice, and fast. I would try another UPS store, or even the nice ladies across the street (cash only).

I thought I was the only one who felt like I was getting ripped of by mildly contemptuous service. Nope…
However, I went there today and there was a new person behind the counter and she was nice enough so this place just probably has off days. Still…

I was in a pickle and needed to ship an ebay item i sold while out of town… I called and told the girl of my situation and she said no problem have your friend drop them off we can take care of the rest. They took care of it all right…$ 40 shipping, sounded good… Then she said $ 85 for the boxes… she needed 2… I asked what kind of boxes are we using??? she answers card board… I couldn’t believe you it… She said nothing more than I need a credit card number or they don’t ship… I felt totally taken… Never again… USPS is the way to go

Creepy store. Unhelpful staff. Seemed like you had to be a member of the «in-​crowd» (whatever that is) to be helped by someone there…