T-Mobile

Went in to upgrade my phone according to their Jump service after having my current phone for a year. Initially I was excited, the representative (Jordan) was very friendly and suggested a bundle with screen protector, case and a set of Beats headphones. After at least 30 minutes of choosing my accessories and having them inspect my phone, I was ready to check out with my new iPhone. Jordan had repeatedly assured me that I wouldn’t need a down payment, that the extra monthly cost would just be added to my next bill cycle. But he lied. They wanted $ 100 up front, even though I had deliberately double checked throughout our conversation that no money would be required immediately. I’m severely disappointed. My time was wasted. I’m going to switch to a more honest carrier.

Came in to pay off my phone and there was a long line. A gentleman went (I’m assuming) to get a manager and while in line, took our names and reasons for being there. Obviously, was a way to preoccupy our impatience but it worked. The lady who helped me was short, sweet and to the point. Way better service than I had before.

This place needs a payment machine that accepts cards

So my galaxy note 3s proximity sensor didn’t work for a few weeks brought it in to the store call t-​mobile and said I had to reset the phone! Which I’ve done I’m just stunned that they haven’t heard about the sensor problems I tried to fix it never worked hoping to get it fixed at the store nope. And if anyone from t-​mobile is reading this and thinks that reseting it will clear all the dust from the proximity sensor well look at this!!!