T-Mobile

Wow, what a horrible experience I just had there today! Having problems with receiving the ETF refund and have been there three times trying to correct it. One of the employees told me to bring in the proper paperwork and he’d take care of it. That’s what I did today but he wasn’t there so I had to deal with the store manager instead. The manager handed me a phone number to call and said that’s all he could do. I told him that the employee asked me to come in and he’d take care of it and that’s when the manager got snippy and never helped me fix the problem.
Here’s why I rate the place as one star: While the line employees are great, I’ve dealt with a few of them and they are super-​helpful, the manager sets the tone of the place and if this is his tone then I’d recommend customers go elsewhere.

Go to this T-​Mobile if you can! Why? Because the customer service is extraordinary! I was on a mission to purchase a new phone today, and I first went to the Mall 205 location. Bad decision. Because, the girl who was «helping» me had such an attitude (IE: crossing her arms, not answering questions, snarky tone of voice, rolling her eyes, etc) and I was so turned off by her behavior towards a paying customer, That I left. Then I went to this location by the Airport, and my experience was so much better. First off, I was greeted when I walked in. The guy who greeted me and my mom, was super friendly. And made sure we knew we were being helped. Then we got this guy Kyle who was so amazing! He explained in great detail the difference of the 2 phones which I was debating against getting (iPhone 5s, and iPhone 5C) and on top of that he answered all the questions I had, and made me feel really good about the purchase I was getting ready to make. These guys do get commission, so I would really suggest coming here, because you will be helped right away, everyone is super friendly, and the whole vibe of the store is just great. Thank you Kyle! I love my new phone!

Ask for Adrianna. I was dreading coming here to sign up for new service because there were some issues with my old account. She made it easy as pie. What great service, I am so happy!