Sunset Carpet Cleaning

Exceptional work! Great price! Omar was extremely professional and worked his butt off!
I was in process of deciding to replace my carpet in a mobile home that I purchased in Tigard. Money being a bit short caused me to consider cleaning in the hope that I could postpone spending $ 4000 for replacement of similar quality carpeting. So glad I did… my carpets turned out AMAZING!
No reason to call the doctor… save yourself a bunch of money. Give the folks at Sunset a call… you won’t be disappointed.

I’ve been using Sunset Carpeting for years. they are wonderful and professional. I’ve referred them to all my neighbors who have used them as well.

I researched several carpet cleaning companies in the Portland/​Beaverton/​Tigard area that had natural cleaning methods and found Steve at Sunset Carpet Cleaning to be the best in class. Not only did they do an excellent job cleaning the carpets on a new house we purchased, they were extremely professional, friendly, and very good with communication. The house we purchased had fairly bad pet stains, as well as animal hair and dander in the ducts that I was especially concerned about since we have severe pet allergies. Steve worked with me on setting the cleaning date from two weeks in advance (we were closing on the house and the dates kept changing) and did an INCREDIBLE job getting out all the visible stains and smells. He also cleaned out the air ducts/​vents, patched a bald spot of carpet on the stairs, and even cleaned out our dryer vent! Throughout the entire process, Steve even texted me pictures along the way to show the progress of the cleaning and removal of stains. Days later a couple stains crept back up on the stairs, and after texting Steve about it, he immediately came out the following day to do a complementary cleaning of the stairs! From start to finish, Steve and Sunset Carpet Cleaning has gone above and beyond in their customer service. I will definitely use them again in the future for any further maintenace cleaning and highly recommend them for anyone looking for an honest and reputable company that puts their customers first! A+ in service and cleaning!

I had Sunset out to clean my carpets and my sectional sofa. They did a great job the the sofa, and appeared on the carpets. A couple hours later, when the carpet started drying, there were about 15 – 20 red/​pink spots on my carpet. I called them back and let them know and they came back the next day (I had to leave my furniture stacked in the garage/​kitchen while I waited). They got about 4 – 5 of the stains out the next day but ran out the product and couldn’t buy more that day. Afterwards they promised to come back 2 days later to fix it. They cancelled that appointment. Then proceed to cancel another 2 appointments on me as well, after I had already cleared my schedule, and furniture each time. At that point, I asked for a partial refund, and got nothing back. I called 3 times, left a message, and nothing. I attempted to leave a review on their website with my story to warn other buyers, but it got «filtered» and never posted to their site. Hence, this review.
I’m sure these guys are fine when things go right, but that’s easy. Customer service is how you handle things when they go wrong or unexpected. I would highly discourage anyone from using these guys, and will continue to do so via word of mouth.